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Chrysler Dodge Jeep of Paramus
Paramus, NJ
866 Reviews
Chrysler Dodge Jeep of Paramus is proud to serve New Jersey, New York and the surrounding area with quality Chrysler, Dodge, Jeep, and Ram vehicles as well as a vast selection of pre-owned cars. Come visit us at 315 Route 4 West.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 866 reviews
March 22, 2023
I purchased a used Jeep Grand Cherokee from this dealer from out of state. They told me that they would be able to register the jeep within 2-3 weeks. After 3 weeks, I called to find out the status. Did no from out of state. They told me that they would be able to register the jeep within 2-3 weeks. After 3 weeks, I called to find out the status. Did not get any clear explanation. Later I got a text and an email telling me I needed to take the car in for a VIN verification. This should have been told to me at the time of purchase. My temp plate expired after 30 days (NJ doesn't issue temp plate renewals) which left me without a vehicle to drive. It seemed that once I bought the jeep, no one at the dealership took responsibility for following up with the registration paperwork. It took a total of 45 days to finally get my registration and plates. More
by Dan
Employees Worked With
Manny Andujar
February 27, 2023
Service department is terrible. Went to get a headlight bulb changed. They tried to charge me 215.00. Advisor stated that it hard to change. That the number had to be removed. Googl Went to get a headlight bulb changed. They tried to charge me 215.00. Advisor stated that it hard to change. That the number had to be removed. Googled it and it is only 3 screws behind the filter. They are a rip off. Called other Jeep service department and total cost is only 50.00. This place is a rip off. Avoid at all cost. They take advantage of people. More
by B.rivera0602
Employees Worked With
Alex
September 06, 2022
Horrible experience! If I could give zero stars that would still be too many stars! My car would not start, so I had it towed to the dealership. They told me it would fi If I could give zero stars that would still be too many stars! My car would not start, so I had it towed to the dealership. They told me it would first require a 2 hour diagnostic that would cost me over $400. I didn't know otherwise so i said yes. They called me 4 hours later and told me that i needed 2 batteries for $989 and then a throttle body and emission service for an additional $658. I told them that they serviced my car in December and already had that service done and they claimed i needed it again. What a scam and rip off. I found a battery for $200 elsewhere and went to get my car, they would only release it after i paid the diagnostic fee and now i am out $478 and got ZERO for my experience! I am never going to this dealer again and i would recommend that everyone else STAY FAR AWAY! They will only take you money and not provide you with any worthwhile service! More
by Unhappy Customer
Employees Worked With
James Chalmers
July 17, 2022
Service manager and dept schedule appt and wasted my time , after I get there they say they can’t look at the car and no loaner available because they don’t give loaners , service manager very clueless on ho , after I get there they say they can’t look at the car and no loaner available because they don’t give loaners , service manager very clueless on how to handle issues with customer , very rude and un knowledgeable More
by Gracing2000
Employees Worked With
Other Employees :
Marilyn Batres, Manny Andujar, Leo Mora, Warren Talmo, Brittney Brown
May 08, 2022
I got sold a broken car didn’t listen to ppl about this place don’t make the same mistake as me they won’t help you I hope this review helps someone place don’t make the same mistake as me they won’t help you I hope this review helps someone More
by Brianmunoz78
April 20, 2022
I purchased a Grand Cherokee used with 13K miles at this dealership. Perfect condition. After 18 months I noticed there were spots on the edge of the hood where the paint was bubbling. A google search re dealership. Perfect condition. After 18 months I noticed there were spots on the edge of the hood where the paint was bubbling. A google search revealed this to be a common problem. I called the Chrysler/Jeep main customer service number and they created a warranty ticket. They said take it back to the dealership for "diagnosis and images". The xxxxxxx head service manager told me that I needed to keep the vehicle in their body shop for 4 to 5 WEEKS in order for them to go through their "process". WHAT A SCAM! They will do anything to turn off a customer and avoid warranty work. I WILL NEVER BUY ANOYTHER JEEP AGAIN! More
by gerrygodan
Employees Worked With
April 16, 2022
Horrible service all around, I totally regret buying my truck at this location. Do not go. truck at this location. Do not go. More
by therapywithoutadegree
Employees Worked With
Other Employees :
Michael Hickey, Victor Belaunde, Leonardo Geldes, Shahed Ahmed, William Adams
April 16, 2022
Honestly a 1 is to good for this dealership . They are rude and don’t care about the customers . They lie But I guess that’s my fault I should have known better to buy a Chrysler product because They are rude and don’t care about the customers . They lie But I guess that’s my fault I should have known better to buy a Chrysler product because they don’t stand behind their cars or trucks they always are breaking down. The BBB should shut the doors on this place. Their are a lot of places shutting down theses people should appreciate what they have because without the customers you guys don’t have a job. But with what I have seen in this company no one cares. Poor managements & employees and far from being qualified to fix anything Buyers BEWARE !!!!! Go else where nothing but a headache More
by donnalisa43
Employees Worked With
Other Employees :
Michael Hickey, Manny Andujar, Victor Belaunde, Leonardo Geldes, Shahed Ahmed, William Adams
April 13, 2022
Unprofessional! I would never shop for a car here again, even though my last three cars were Chryslers. The leadership team is unprofessional. This was the worst cu I would never shop for a car here again, even though my last three cars were Chryslers. The leadership team is unprofessional. This was the worst customer service experience of my life! More
by Rshulkes
Employees Worked With
April 13, 2022
They are disrespectful rude people from the employees to manager to the director. They are liers and inconsiderate and when you call them out they become spiteful take longer on your vehicle ignore phone ca manager to the director. They are liers and inconsiderate and when you call them out they become spiteful take longer on your vehicle ignore phone calls and disrespected my truck so mad grease stains everywhere. And never fully fix issues They put bandaids More
by jwyman1010
