Chrysler Dodge Jeep of Paramus

Horrible Experience I went to the Paramus Jeep dealership back in June to purchase a cold air intake for my truck. Going on 4 months I’ve never received the part although I went to the Paramus Jeep dealership back in June to purchase a cold air intake for my truck. Going on 4 months I’ve never received the part although I prepaid over $600 for the part and service. Every part they ordered, which was about 4-5 didn’t fit my truck. I don’t understand how the system continuously allows you to order a part that doesn’t fit. Please keep in mind I travel for work, and the weekends is the only time I can go into the dealership for service. So I wasted plenty of Saturday’s just to be told 4 hours later “ oh the part didn’t fit “. The communication was extremely poor as I had to harass the dealership and go there in person to find out the status of anything. The last straw was when I went there this past week and I was told that was originally suppose to be there in the beginning of September is not backordered until October. At the point I asked for my money back. This dealership is absolutely the worse the service manager Steve is rude and didn’t offer anything to compensate for my times, gas wasted nothing. Not even an apology. If you’ve been to this dealership or read the reviews you can see that this dealership is horrible. Best advice don’t go here use another dealership, unless you want to pay for services upfront only to never get them. More

New vehicle purchase I had a wonderful experience. Meagan was extremely informative and very helpful. I highly recommend her since she got straight to the point and made I had a wonderful experience. Meagan was extremely informative and very helpful. I highly recommend her since she got straight to the point and made sure we were happy and she was very professional. Extremely happy with my new Jeep. I love it!!! Thank you Meagan for all your help!! You are the best :) Gladys More

Exceeded all expectations We came to the dealership only to look there was absolutely no intention to purchase today, in fact we had a list of several dealerships we wanted to We came to the dealership only to look there was absolutely no intention to purchase today, in fact we had a list of several dealerships we wanted to shop. Gerry was a unique experience for us. He did not try to "sell" us a car but rather spent a great deal of energy finding out what our needs and wants were. He spared no effort in trying to find the exact car with the exact options we were looking for. He presented a final choice of cars that came closest to what we wanted. After we made our choice he calculated a price for us then brought it down to an amount we felt was reasonable. We told him we wouldn't commit as we wanted to shop around. He was fully supportive and would hold the price for us as long as he could. At no point did we feel as if we were being sold but rather had a personal consultant looking after our best interest. As we were leaving he approached with an offer from the manager and gave us an unbelievable price and would hold that too. We never got out of the parking lot as we made our decision. He had the car brought down from Mahwah, prepped and detailed in about an hour (absolutely amazing) and we drove the car home. We are still in a state of shock as we still can't believe we have such an amazing car at such an amazing price. For anyone seriously looking for a new car you should make this dealership your first stop because it'll be your only stop. More

Amazing dealership Dean readman was excellent and help me with all my needs great person and knows his job👍🏻,also I want to thank Mohamed Abdallatif he was very helpfu Dean readman was excellent and help me with all my needs great person and knows his job👍🏻,also I want to thank Mohamed Abdallatif he was very helpful , kind and new how to get the deal done a very great job thank you guys Allen Rizzardi More

Leased Compass From the minute I met him, Mo made me feel comfortable about being there. I have been to many different dealerships and by far this is my favorite!!! From the minute I met him, Mo made me feel comfortable about being there. I have been to many different dealerships and by far this is my favorite!!!! He was patient and very informative. He listened to what I wanted in my truck and was great at explaining all the features and add on packages. Within an hour we had my new car ready for lease. More

Exceptional Service!! John A. is a gem! He was patient, kind & beyond knowledgable. He answered all our questions & cared that we made the best decision for us! John A. is a gem! He was patient, kind & beyond knowledgable. He answered all our questions & cared that we made the best decision for us! More

Outstanding My wife and I had the most wonderful experience at this car dealership. We purchased a new 2018 Chrysler Pacifica eight passenger touring l plus.our s My wife and I had the most wonderful experience at this car dealership. We purchased a new 2018 Chrysler Pacifica eight passenger touring l plus.our sales person don took such wonderful care of us the entire time .don and his assistant guided us through the entire process.everyone involved in our process from the financial part to the delivery end was wonderful and very professional. We are so happy we came to this dealership.i am a Vietnam veteran and belong to many organizations in our state.i will be telling everyone about our wonderful experience.we are enjoying the new vehicle so much. More

Happy Camper Happy with salesman ( Stanley) and dealership. Staff was friendly, courteous.. Dealership was clean and bright. Selection of cars was sufficient. W Happy with salesman ( Stanley) and dealership. Staff was friendly, courteous.. Dealership was clean and bright. Selection of cars was sufficient. Would definitely be a return customer again.. Have leased several vehicles through them before. More