Chrysler Dodge Jeep of Paramus

Do NOT buy from this dealer If i could rate below 1 star, I would. I purchased a used vehicle from this dealer in September 2018. There were three items that required dealer If i could rate below 1 star, I would. I purchased a used vehicle from this dealer in September 2018. There were three items that required dealer attention post-sale and to which the dealer's salespeople agreed-to as follows: 1. Obtain and install a replacement passenger mirror glass - Done 2. Obtain permanent plates 3. Provide the second key. I was told previous owner was to drop-off within a few days. The dealer provided me with temporary tags. After more than three weeks, I called multiple times to get a status on the permanent plates and got the "run-around". On a Saturday, I called again and was told that I had to call back and speak to a particular person on Monday to resolve my issue. I fail to understand why it is incumbent on the customer to perform all this follow-up. Why could the salesperson I purchased the car from or the used car sales manager (who never returned my call) or anyone else I spoke with taken the initiative to resolve the customer's issue. I had to take time-off work to drive to the dealer (with expired temp tag) to obtain a new temp tag. It is now another two weeks and I still do not have my permanent plates. As for the second key, when I returned to get the new temp tag, the salesperson told me they cannot find the second key. Apparently, the previous owner dropped-off, but the dealer lost it, so now I will need to pay out of pocket to obtain. The bottom-line is that this dealer does not care about the customer once the customer drives off the lot. There is no proactive communication and no one at this dealership has lifted a finger to resolve these issues. I would strongly recommend avoiding this dealer. More

A GREAT Experience with a Five Star Team! I just bought a 2018 Jeep Wrangler Rubicon from Chrysler Dodge Jeep of Paramus. I worked with Jerome in the sales department and it was an excellent e I just bought a 2018 Jeep Wrangler Rubicon from Chrysler Dodge Jeep of Paramus. I worked with Jerome in the sales department and it was an excellent experience. Jerome was very knowledgeable about the car and helped me identify all the right options to meet my needs. He took the time to listen to my specific interests and helped me customize my car so it was precisely what I wanted (nothing less - but with nothing added that was unnecessary). It was clear to me, from our first interaction all the way through delivery that he genuinely cared about me and wanted to make sure I got precisely the Jeep I wanted for a fair price. It was a "no hassle" experience and I got a great car for the right price. I've bought many cars from many dealerships but, moving forward, I will highly recommend Chrysler Dodge Jeep of Paramus and Jerome specifically to all my friends who are in the market for an automobile. The Sales Manager, Jay, was fantastic and it was clear, from my interactions with him, that he's been in the business a long time and knew the importance of great customer service. I could also tell he considers Jerome one of his "top" people and had (well earned) confidence in the deal he helped me negotiate. When I took delivery, Monah helped make sure all the paperwork was done promptly and properly and was respectful of my time. All in all this was a "five star" experience with a great team. I would highly recommend to anyone looking to navigate the sometimes stressful world of car buying. Jerome, Jay, Monah and the whole Chrysler Dodge Jeep of Paramus "family" are a team you can trust and true professionals. Great job! (And I love my new Jeep!) More

Fast & Efficient Carlos helped me out before but didn’t purchase anything that day. Wound up coming back to Paramus to see Carlos last minute and in the evening. The w Carlos helped me out before but didn’t purchase anything that day. Wound up coming back to Paramus to see Carlos last minute and in the evening. The whole process was pretty fast from my previous experiences car buying. Was in at 5 and out by 8 with a brand new car and a trade in of old vehicle. Fast & efficient. More

Worst experience I came in for a simple oil change. My car is a lease and brand new. The attendant offered me a 15k service and I respectfully declined and specificall I came in for a simple oil change. My car is a lease and brand new. The attendant offered me a 15k service and I respectfully declined and specifically stated that I was only here for an oil change. They said okay and had me sign a paper. I signed believing it was for the oil change. When all was done they surprised me with a 700 dollar bill for the 15k service. They said that I signed for it. I was involved in a bait and switch scheme and am currently pursuing legal action and will be reporting this to the BBB as well as posting yelp and google reviews to make customers aware of this horrible experience. They saw a Spanish speaking immigrant and took advantage of the fact that my English is not perfect. More

Excellent experience The entire staff was incredibly attentive from the moment I walked in. My salesman Leo Geldes was very diligent in making sure I got exactly what I wa The entire staff was incredibly attentive from the moment I walked in. My salesman Leo Geldes was very diligent in making sure I got exactly what I wanted and that stayed within my budget. He pulled multiple models and explained the differences in each along with what upgrades were available. After purchasing the car I wanted he took the time out to link my phone to the car and also showed me multiple features and settings. Additionally, Carlos in Finance was very personable and made sure I understood all of the terms I was signing to. Overall this has been, by far, my best experience with a dealership to date. More

not a long wait. Thank you Ralph for getting me out sooner than expected. I only wish the driver would drive to Paterson, I only live 10 minutes. Not all of Paterson Thank you Ralph for getting me out sooner than expected. I only wish the driver would drive to Paterson, I only live 10 minutes. Not all of Paterson is bad. Thank you for what you do. Peace Eric More

Customer service Ralph was very helpful to answer my questions and concerns . I definitely will be back because I was treated very well compare with others dealershi Ralph was very helpful to answer my questions and concerns . I definitely will be back because I was treated very well compare with others dealerships. More

very knowledgeable about the product. willing to deal very helpful and knowledgeable about the product. willing to work out an agreeable deal. My salesman - Matthew Talmo - took excellent care and listene very helpful and knowledgeable about the product. willing to work out an agreeable deal. My salesman - Matthew Talmo - took excellent care and listened well to my needs More

Awesome experience!!! I had an awesome experience. Very nice showroom. Stanley Belice was very polite and knowledgeable . He understood my needs and helped me get into a ve I had an awesome experience. Very nice showroom. Stanley Belice was very polite and knowledgeable . He understood my needs and helped me get into a very nice 2016 Jeep wrangler and my interaction with the rest of the staff was very pleasing. More

Leased 2 new vehicles Meagan was a pleasure to work with, very knowledgeable and patient. She presented use with numerous options to fit our budget. We are extremely happ Meagan was a pleasure to work with, very knowledgeable and patient. She presented use with numerous options to fit our budget. We are extremely happy with our new Jeeps! More