Chrysler Dodge Jeep of Paramus

Worst experience I came in for a simple oil change. My car is a lease and brand new. The attendant offered me a 15k service and I respectfully declined and specificall I came in for a simple oil change. My car is a lease and brand new. The attendant offered me a 15k service and I respectfully declined and specifically stated that I was only here for an oil change. They said okay and had me sign a paper. I signed believing it was for the oil change. When all was done they surprised me with a 700 dollar bill for the 15k service. They said that I signed for it. I was involved in a bait and switch scheme and am currently pursuing legal action and will be reporting this to the BBB as well as posting yelp and google reviews to make customers aware of this horrible experience. They saw a Spanish speaking immigrant and took advantage of the fact that my English is not perfect. More

Fast & Efficient Carlos helped me out before but didn’t purchase anything that day. Wound up coming back to Paramus to see Carlos last minute and in the evening. The w Carlos helped me out before but didn’t purchase anything that day. Wound up coming back to Paramus to see Carlos last minute and in the evening. The whole process was pretty fast from my previous experiences car buying. Was in at 5 and out by 8 with a brand new car and a trade in of old vehicle. Fast & efficient. More

Excellent experience The entire staff was incredibly attentive from the moment I walked in. My salesman Leo Geldes was very diligent in making sure I got exactly what I wa The entire staff was incredibly attentive from the moment I walked in. My salesman Leo Geldes was very diligent in making sure I got exactly what I wanted and that stayed within my budget. He pulled multiple models and explained the differences in each along with what upgrades were available. After purchasing the car I wanted he took the time out to link my phone to the car and also showed me multiple features and settings. Additionally, Carlos in Finance was very personable and made sure I understood all of the terms I was signing to. Overall this has been, by far, my best experience with a dealership to date. More

not a long wait. Thank you Ralph for getting me out sooner than expected. I only wish the driver would drive to Paterson, I only live 10 minutes. Not all of Paterson Thank you Ralph for getting me out sooner than expected. I only wish the driver would drive to Paterson, I only live 10 minutes. Not all of Paterson is bad. Thank you for what you do. Peace Eric More

Customer service Ralph was very helpful to answer my questions and concerns . I definitely will be back because I was treated very well compare with others dealershi Ralph was very helpful to answer my questions and concerns . I definitely will be back because I was treated very well compare with others dealerships. More

very knowledgeable about the product. willing to deal very helpful and knowledgeable about the product. willing to work out an agreeable deal. My salesman - Matthew Talmo - took excellent care and listene very helpful and knowledgeable about the product. willing to work out an agreeable deal. My salesman - Matthew Talmo - took excellent care and listened well to my needs More

Awesome experience!!! I had an awesome experience. Very nice showroom. Stanley Belice was very polite and knowledgeable . He understood my needs and helped me get into a ve I had an awesome experience. Very nice showroom. Stanley Belice was very polite and knowledgeable . He understood my needs and helped me get into a very nice 2016 Jeep wrangler and my interaction with the rest of the staff was very pleasing. More

Leased 2 new vehicles Meagan was a pleasure to work with, very knowledgeable and patient. She presented use with numerous options to fit our budget. We are extremely happ Meagan was a pleasure to work with, very knowledgeable and patient. She presented use with numerous options to fit our budget. We are extremely happy with our new Jeeps! More

Service I have been driving for 35 years purchased and maintained my cars at dealership always. The past 10 years at rt.4 jeep . Ralph Russo has been my servi I have been driving for 35 years purchased and maintained my cars at dealership always. The past 10 years at rt.4 jeep . Ralph Russo has been my service advisor for all of them . 5 stars always professional and courteous and eexplains everything thats needs to be done beforehand. The best. John McLaughlin More

Excellent Service, Very competent mechanics! My service advisor, Paul Vislov, listened carefully to my issues and arrived at an excellent trouble shooting strategy, then the very capable mechani My service advisor, Paul Vislov, listened carefully to my issues and arrived at an excellent trouble shooting strategy, then the very capable mechanics were able to locate the source of a most vexing electrical issue, and fix it perfectly. They also fixed a radiator leak not previously identified. All while providing me a loaner so I wouldnt lose work time. Thank you for having such great staff. More