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Chrysler Dodge Jeep of Paramus
Paramus, NJ
869 Reviews
Chrysler Dodge Jeep of Paramus is proud to serve New Jersey, New York and the surrounding area with quality Chrysler, Dodge, Jeep, and Ram vehicles as well as a vast selection of pre-owned cars. Come visit us at 315 Route 4 West.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 869 reviews
January 27, 2024
Rich was very informative and extremely helpful so glad he was able to help me he was able to help me More
by Rafaelcruz0118
Employees Worked With
January 18, 2024
Most dealerships would keep you for hours making the process of car purchasing dreadful. However, my experience was no where close to that. Zahier, managed the paperwork very well. Not to mention the ne process of car purchasing dreadful. However, my experience was no where close to that. Zahier, managed the paperwork very well. Not to mention the negotiating process was effortless. I was meticulously treated and handled with the utmost customer’s service care. In life I usually don’t get what I want. But, that day…. I DID! Thank you, Zaheir for letting me driving away happy and content. More
by Fjb
Employees Worked With
Zahier Clay
December 02, 2023
My car battery needed to be replaced and I had to have it towed to the nearest Jeep dealer from my home. I called Jeep Wave and they told me this dealership was basically the only one in my area that does no towed to the nearest Jeep dealer from my home. I called Jeep Wave and they told me this dealership was basically the only one in my area that does not participate in that aspect of that program, so my car would not be accepted there for service. I had to have it towed 30 mins away to Ramsey, instead of 10 minutes away to this location. It was such an inconvenience and I was unable to use my car for 4 days as a result. I actually wanted to start my next lease through this dealership since it so close to my home, but after that experience, I am no longer interested in this dealership or services again. More
by LeoGutierrez037
Employees Worked With
Operator
November 08, 2023
Let me start off by saying I WOULD NEVER RECOMMEND anyone come to this poor excuse of a dealership. The customer service or lack thereof was absolutely disgusting. I brought my truck to have an open recall f come to this poor excuse of a dealership. The customer service or lack thereof was absolutely disgusting. I brought my truck to have an open recall fixed, as well as to possibly look into getting some future work done on my truck. My understanding is that any recalls on any vehicles are fixed at no cost, and thusly, I believe explains why the service was bad. Anywho, when I brought my truck in, it was without an appointment so naturally, I understood that it might take some time. I came with the intention of asking how long the recall would take to get fixed so that I could properly schedule an appointment to have the work done. When I advised workers at the service dapartment, they said to me, "No worries, we'll take your truck right now and get it checked out," to my surprise. One particularly horrible gentleman and I use that term very loosely, Told me that he would be with me in 5 minutes. Again I reiterated the point that I did not have an appointment and all I wanted to know was how long work that I wanted to get done would be so that I could come back at an appropriate time and schedule an appointment. When they told me they would take care of the issue, I was pleasantly surprised and agreed to go forward. Fast forward to about two and a half hours later, no one spoke to me or came up to me to follow up. When I finally approached the gentleman who told me he would be with me in 5 minutes. He chuckles and " tried to reach out to you," despite the fact that he saw me sitting in the lounge and kept on going in and out of the lounge without saying anything to me. I explained to him that my vehicle was in for a recall check and that it was my understanding that these kinds of problems don't take long to fix. He then proceeds to tell me you're good to go we have your truck ready, but almost instantly tries to sucker me in to get a full inspection, because my vehicle was past thirty thousand miles. When I told him maybe some other time I will come back and get it checked out, in addition to possibly having some work done on the truck, the situation went from your truck is ready to you'll have to wait another hour because they're now working on your truck. I then asked to speak to the service manager who never came and addressed my request to speak with him. I once again spoke to another party and asked if I could speak to the service manager but instead was given the service associate. When I explained my situation to him, I asked him how long will it take for my truck to be ready? And at this point having already been there for 3 hours without any updates or any assistance or follow ups, I was ready to leave. Magically once I said that the service associate went to the shop to ask about the status of my truck and again magically, my truck was ready to go contrary to what I was told about having to wait another hour. Upon leaving, I received an invoice which indicated approximately $250 for a quote which was never done or explained to me. In closing, I believe they tried to pull a fast one on me, simply because the work that was gonna be done was free and they were making no money off of me being there, so the fast talking service worker tried to con me into getting a full inspection that would cost me money. End result: The issue that I brought the truck in for was not resolved despite them saying they resolved the problem. Again I want to Reiterate the point that I would never recommend anyone go to this place ever. To add insult to injury the same gentleman that I spoke to the manager about, decided to be smug and a smart xxx and says to me as I'm walking out, "Have a good day with a grin on his face." More
by hildevertl91
Employees Worked With
Some Con man whose name I do not know or want to remember
October 22, 2023
Disgrace and Out right Liars and Thief’s Be forewarned…I wanted to write this review for a few weeks now, but need this time to reflect on how this business robbed me. I have a 2018 Jeep Wrangl forewarned…I wanted to write this review for a few weeks now, but need this time to reflect on how this business robbed me. I have a 2018 Jeep Wrangler that I purchased in April 2022. The Jeep has about 45000 miles on it. I purchased this vehicle from CarShop in New Brunswick, NJ. This vehicle was purchased with full extended warranty for which I wanted to ensure that serious issues would be covered. Well on Sept 24, 2023, I stopped at a stop light in NYC. Once the light changed to green and I removed my foot from the breaks the automatic restart of the vehicle would not initiate. I had to get the car towed back to NJ to my home and to figure out how to get the car repaired. Carshop is located almost 50 miles from my home in Teaneck. So, to get it towed there would cost me about $250.00. I called Carshop and they advise that I could tow it to a closer repair shop, and they should honor the warranty. I had the car towed to ChryslerJeepDodge of Paramus. I explained what happened and gave them the warranty information so if something was covered by the warranty. The following day I received a call from the service representative stating that the repairs would cost $2900.00. I asked him to explain what the charge was entailed and did any of those charges was covered by any of the warranty. He said he called the warranty company, and nothing was covered. He stated that the issues were that the breaks needed to be replaced, the vehicle needed throttle body service and Emission System Service and the battery needed replacement to correct the issues of the Jeep. I protested that I don’t think the breaks had anything to do with the car not starting. He then requoted the repairs at $1600. I asked if any of those service was covered by the warranty insurance, and he said no because they are routine maintenance. However, he had stated to be that he had call the insurance warranty company and they said nothing was covered. I placed a call to the insurance directly and they stated that no one from the repair shop called. They insisted that I needed the Throttle body service and Emission System service in order to fix the issue that I brought the car in to address. After further, investigation turns out that this issue is common with some Jeep Wranglers where the auxiliary battery dies and thus affect the ability for the Jeep to restart. Thus, I only needed the batteries replaced… This ruthless way of upselling unneeded car repair service is wrong and downright very deceitful. I do not blame the repair tech but seems to me the standard means of operation at this Chrysler Jeep Dodge of Paramus. Seems their compensation is based on how much repair service is sold by each representative. Why should I have to pay out for service that was not really needed to address the core problem? This is my second experience of dealing with this dealership and both experiences now reveals to me that they are untrustworthy. If I had to do this again, I would have towed the car the 50 miles to the more reputable and trustworthy business. More
by dexthom
Employees Worked With
David
August 16, 2023
In July 2019, I leased (and later purchased) a brand new Wrangler Sahara JLU at this dealership. Now that my prepaid maintenance plan is expired, I am happy to never ever go there again. Even with the prepa Wrangler Sahara JLU at this dealership. Now that my prepaid maintenance plan is expired, I am happy to never ever go there again. Even with the prepaid maintenance plan, they would recommend services that were so basic, and sometimes I would agree. The price quoted always was more, sometimes hundreds more. One time I was charged for a brake clean, fuel injector clean, and some other very basic services, and it was like $800. The worst part of this dealer experience was when my new Wrangler with only 26000 miles started running rough and the check engine light came on. Their service dept could not diagnose properly, ended up replacing the engine under warranty, which took 2 months, and they were not communicative, no loaners, and I was leasing at the time, paying the lease with no car. Never even got a free car wash like other dealers do, after spending thousands of dollars of their inflated service charges. I also have a friend that had a similar experience with her Grand Cherokee here as well. There are 3 other CDJ Dealers less than 45 minutes drive from this dealer, I recommend going to Rockland, Ramsey or Teterboro. This place is only for people who enjoy getting ripped off! More
by knottrob
Employees Worked With
Marilyn Batres, Michael Hickey
August 15, 2023
Rich was very honest and informative would recommend him to anyone purchasing a car.It was a pleasure to work with him to anyone purchasing a car.It was a pleasure to work with him More
by Movewithjoan
Employees Worked With
July 19, 2023
It was really nice experience buying a car from Nick. He took his time and showed us various options within our budget. I would like to recommend him! He took his time and showed us various options within our budget. I would like to recommend him! More
by watzmuzic
Employees Worked With
Nick
July 15, 2023
Top notch dealership that made me feel comfortable throughout the entire purchase process. Nick Dutto was a knowledgeable Sales Rep and real pleasure to work with. He made sure I was well informed and throughout the entire purchase process. Nick Dutto was a knowledgeable Sales Rep and real pleasure to work with. He made sure I was well informed and answered all the questions I had. When I decided to move forward with the purchase, Gerry Speziale made the entire Financing process a breeze. More
by DALikeWhoa2
