Chrysler Dodge Jeep of Paramus

Excellent Experience Fausto worked tirelessly to ensure that I would get the best deal possible. He is very friendly and always dealer with me positively and with a smile. Fausto worked tirelessly to ensure that I would get the best deal possible. He is very friendly and always dealer with me positively and with a smile. It was a very easy and smooth experience. More

Excellent Service Fausto has great product knowledge. He really took the time to show me the DodgeChallenger Would 100% recommend him to anyone who visits this dealersh Fausto has great product knowledge. He really took the time to show me the DodgeChallenger Would 100% recommend him to anyone who visits this dealership More

Customer care Great experience and excellent service , The source person took his time and explained everything to me ,Will definitely go back when my lease is u Great experience and excellent service , The source person took his time and explained everything to me ,Will definitely go back when my lease is up More

Excellent Customer Service Great customer service - He was a big help in explaining and showing us all about the Jeep Wrangler. Took us for a ride and really liked how it rode Great customer service - He was a big help in explaining and showing us all about the Jeep Wrangler. Took us for a ride and really liked how it rode More

Excellent Service I had a great experience with the sales person Fausto and Carlos the finance manager. I highly recommend this dynamic duo for excellent service. they I had a great experience with the sales person Fausto and Carlos the finance manager. I highly recommend this dynamic duo for excellent service. they work hard to make sure you are taken care of and provide fast service. It was a very good experience More

Awesome Experience!!! Manny is the reason that we came back to CDJ Paramus because he gave us an AWESOME experience. When we came this time Javier took excellent care of us Manny is the reason that we came back to CDJ Paramus because he gave us an AWESOME experience. When we came this time Javier took excellent care of us and we will definitely come back again to purchase and recommend this dealership. Thank you Manny and Javier!!! More

Terrible Just a very poor experience over all. 1 star simply because the car I purchased is fantastic. 1.) This is a 2 hour drive for me. I spoke with 2 Just a very poor experience over all. 1 star simply because the car I purchased is fantastic. 1.) This is a 2 hour drive for me. I spoke with 2 different people to confirm the car I wanted to look at was available. Next day i go to drive down and the add online is gone. I call to confirm car is there. They say yes and they have me scheduled for an appointment. I show up and the dealer asks me what I am there for... They call up a random salesmen who has no idea if the car is there. He tells me a price off the top of his head 6k more than what i was told the day before. Luckily the idiots left an add up for a manual version of the same car at 52k and agreed to the correct price. They promptly took down the manual add as we started talking price. 2.) Fee after fee after fee after fee. I spent 58k all said an done for a car listed at 52.9k. I was charged nearly 3k in extra fees, all of which i was told i couldnt buy the car without. Security etching on the window, documentary fees, dealer prep fees, etc. I bought the car as it was still the best deal around but my god do they nickle and dime you. 3.) Fasto and Don the salesman and finance manager have some of the worst customer service skills I've ever seen in my life. Fasto the salesman didn't offer to turn the car on, test drive it, sit in it, anything. He took me outside to look at it from outside the car and then immediately talked price. I was there for nearly 3 hours the first day and spent 2 hours of it sitting at a Fasto's desk by myself while Fasto talked to other associates. Don was pretty much worthless as well. I had an appointment set up to come in and sign the paperwork. I showed up and had to wait 40 minutes for Don to be ready. Why did I have to wait when I had an appointment. Lastly, once I informed him I wasn't buying the worthless extra insurance/rim insurance (they wanted 6k...mopar sells the same thing with longer years/better milage for 2k) he basically called me an idiot. I will add that another finance manager was in his office 5-10 ft from me/Fasto. When I refused to have them run my credit for a loan the guy yelled from his office about how i was paying extra fees through a credit union, didn't even have the decency to get up and come speak with me. 4.) I purchased the car on 7/19. They didn't file any paperwork for plates or title until 8/5. I personally had to call 5 times for information on where my plates were. Every time i was given different answers, 3-4 weeks, 6-10 weeks, 2-3 weeks. Fasto told me he would look into and call me back, never did. I received my plates today on the 9th. It took 4 days from them actually filing the paperwork to me receiving my plates. 5.) The last straw was being told on top of already paying $122.50 document delivery fee I would have to pay another $20 for my plates to be mailed to me. They couldn't even spare the less than $20 dollars it costs to fed ex me my plates after paying them 58k for a car. Again if this wasn't my dream car I would have walked when they tried to bait and switch me at the get go. I'm happy I have the car but unless its your dream car do not shop here. More

Was taken care of quickly and efficiently. I had a good experience with good customer service. Any questions I had were answered and was able to get a deal I was comfortable with. I had a good experience with good customer service. Any questions I had were answered and was able to get a deal I was comfortable with. More

Snake oil salesmen Met with a sales rep and did not agree to an offer, after I left and was driving home Kenneth Gillsteed called me back with an offer which I agreed. Met with a sales rep and did not agree to an offer, after I left and was driving home Kenneth Gillsteed called me back with an offer which I agreed. Scheduled a pickup the following day, confirmed pickup, obtained insurance to only have the finance manager tell me they could no longer honor the deal and wanted more money. Not sure what kind of business they are running but to take a deal that far and pull back is bush league. I will spread the word to anyone about Chrysler Dodge Jeep of Paramus as I’ve never been treated so unfairly. A terrible business model and horrible customer service. Do your self a favor and stay away More