Chrysler Dodge Jeep of Paramus

thieves. Horrible! They make you spend more than half of the day there. Since 12 hours is not enough time for them to figure out what they’re doing, they cont Horrible! They make you spend more than half of the day there. Since 12 hours is not enough time for them to figure out what they’re doing, they contacted me several times weeks later to provide paperwork, change my insurance coverage (they know what it should be so say something the day of). There’s clearly a lack of communication between their own departments. I was asked for a credit card just “to hold” my offer while I thought about the deal yet 2 weeks later they charged a $500 unauthorized charge on it. THIEVES!! When I noticed the charge I first reached out to them, was left on hold for 20 minutes. I reached out to my sales consultant and was told “I have no idea. It’s so busy right now I have 3 different customers gotta give me a few“, never heard back from her. Called again the next day, their answer this time was “why don’t you just put a dispute with you credit card company.” Then they asked me for my full credit card details again, to steal some more? Again, THIEVES! For the amount of money spent on vehicles dealerships should provide at least a decent customer experience. I’ve only had my Jeep for a month and am counting down the days until this lease is over. More

Ralph is the MAN I bought my 2008 Dodge Ram 1500 from this dealership and since the first Oil change I’ve been dealing with Ralph. He is a stand up guy in my eyes ,if I bought my 2008 Dodge Ram 1500 from this dealership and since the first Oil change I’ve been dealing with Ralph. He is a stand up guy in my eyes ,if I was going in for a oil change or a recall he would explain things in detail. Ralph is an asset to Paramus Dodge! Thanks for all your help Buddy. More

Amazing Experience I really liked how friendly the employees were the day I came in to just browse. I ended up leaving with the car model and color I wanted for an affor I really liked how friendly the employees were the day I came in to just browse. I ended up leaving with the car model and color I wanted for an affordable price. The customer service was excellent. More

Great Service Being from out of state, my car was fixed the same day it was towed to this dealer. I appreciated the quick response in having my car taken care of Being from out of state, my car was fixed the same day it was towed to this dealer. I appreciated the quick response in having my car taken care of immediately. I was called promptly when the car was back in service late that afternoon. The next day, Ralph called me earning morning to say car was ready. I feel that they went out of their way to repair my car because of my out of state situation. More

Regular customer I highly recommend the service department. I have been a customer for years and have had only great experiences with Ralph Russo and Steve who used I highly recommend the service department. I have been a customer for years and have had only great experiences with Ralph Russo and Steve who used to be the Service Mgr. More

Excellent service department. Ralph is great! We have had Jeeps for many years. Ralph has gone above and beyond with keeping us apprised of what is happening with our vehicles. Always courteous. G We have had Jeeps for many years. Ralph has gone above and beyond with keeping us apprised of what is happening with our vehicles. Always courteous. Great customer service. More

Excellent Customer Service from Ray As soon as i walked in the store I was greeted by the salesman Ray, and was given fast customer service. Mr Ray was quickly able to locate the vehicle As soon as i walked in the store I was greeted by the salesman Ray, and was given fast customer service. Mr Ray was quickly able to locate the vehicle I was looking for and took me to see it. Without hassle he was able to sit with me and give me a deal better than what i had in another dealership. The whole lease process was thoroughly explained and done with ease by him. He made sure to complete the transaction quickly and efficiently. He even went far and beyond by helping to put my tire locks for me at the last minute. Definitely not disappointed in coming from New York to New Jersey to get the car of my dreams and excellent customer service. Great deal More