Chrysler Dodge Jeep of Paramus

About a year and a half ago I purchased a vehicle from this dealer and at first I thought I had gotten a good deal on this vehicle but over the course of the past year I realized that the deal i had gotte this dealer and at first I thought I had gotten a good deal on this vehicle but over the course of the past year I realized that the deal i had gotten was not so good and my experience was not the greatest. I was recommended to this dealer due to the fact I had poor credit and little money down and I thought they would help me make a good deal on a vehicle but my financial situation was taken as an open invitation for the salesperson and dealership to take advantage of my lack of knowledge and experience in purchasing a vehicle. I understand that the job of the dealership is to sell vehicles but as human beings should explain thoroughly to the customer exactly what they are getting into before the sign and agree. The salesperson was condescending and borderline rude and lied to my face several times but since this was my first experience buying a vehicle I had no clue. Then when I came down to finalize the deal I was rushed thru the signing of the paperwork in order for me to overlook certain important facts about the vehicle I was purchasing. The straw that broke the camel's back was when I was back a week later with this vehicle being brought in on a tow truck due to a malfunction in the cooling system and had to lose a days pay cuz the work took several hours to do. The only satisfaction I had that day was giving the rude salesperson a piece of my mind and the work was covered by the warranty. I recently went back to this dealer to give them a second chance and to see if I could get a more fair deal than I did before but I was sadly mistaken. Again I was tried to get taken advantage of but at least this time I had enough sense to say no and walk out but now I'm still stuck making very expensive payments on a vehicle that was not worth it. My advice is DO NOT GO to this dealership if you are inexperienced in making deals and or have poor credit. They WILL NOT help you, as much as they make it seem like are being helpful, they are most likely trying to take you for a "ride". Be careful and do your homework before you go to this dealer. More

Best customer service ever! Easy access to all Best customer service ever! Easy access to all departments Work around my schedule to ensure my oil change was done on time!!!!! Very happy custom Best customer service ever! Easy access to all departments Work around my schedule to ensure my oil change was done on time!!!!! Very happy customer More

I saw Rich he made sure my truck was taken in Right I saw Rich he made sure my truck was taken in Right away. They did what they had to right away minimum time waiting and I was on my way. I saw Rich he made sure my truck was taken in Right away. They did what they had to right away minimum time waiting and I was on my way. More

The overall experience was worth going back for a 3rd car from RT 4 DJ. From ownership down to sales, they made the car buying experience enjoyable. from RT 4 DJ. From ownership down to sales, they made the car buying experience enjoyable. More

Stanley is the man to see! BEST DEAL!...Go see him! I was in and out no problems. Honest guy! Did what he said! A+++ Service. in and out no problems. Honest guy! Did what he said! A+++ Service. More

By far my greatest car shopping experience. Salesman was By far my greatest car shopping experience. Salesman was very knowledgeable and courteous. Staff was very friendly and professional. I’m very happy By far my greatest car shopping experience. Salesman was very knowledgeable and courteous. Staff was very friendly and professional. I’m very happy with my Dodge Durango R/T. More

Scammed me out of $750 I usually don't write bad reviews but this was so egregious that I have to. I dropped off my Chrysler to this dealership to diagnose and repair interm I usually don't write bad reviews but this was so egregious that I have to. I dropped off my Chrysler to this dealership to diagnose and repair intermittent stalling of my engine. I was told by Daniel, my service adviser that they had "replicated" my issue and found the cause to be my brand new alternator. I had my doubts but I was assured by Daniel that this would fix my issue. I paid the $750 for the repair and less than a week later driving on the bridge my car stalled out AGAIN in the same exact manner it did before! I brought my vehicle back and upon questioning learned that they NEVER ACTUALLY REPLICATED MY ISSUE THE FIRST TIME. How can you diagnose and repair an issue you haven't even verified/seen? They took a guess based on a odb code that could have several different causes and did not take the time to actually prove it out. Absolute negligence! The alternator they removed has proved to still be good and after 3 more days of them trying to figure it out I asked for them to simply give me partial/full refund and throw it back in and they refused. They wouldn't even give me loaner during the extended period of time they had my car due to their mistake. If you value your safety and hard earned money stay FAR AWAY from Chrysler Dodge Jeep of Paramus! They are the most unprofessional, manipulative and negligent dealership I have ever had the displeasure of working with. More

Argenis was kind and honest during the negotiation process. I didn’t go thru any nonsense of negotiating. I didn’t go through any unnecessary wait either. process. I didn’t go thru any nonsense of negotiating. I didn’t go through any unnecessary wait either. More

Hello,My experience was very pleasant and I enjoyed the Hello, My experience was very pleasant and I enjoyed the process of purchasing my car. Thank you to all the team members! Cheers, Zack Man Hello, My experience was very pleasant and I enjoyed the process of purchasing my car. Thank you to all the team members! Cheers, Zack Manasi! More

Had a great experience here. Got a beautiful Jeep at a great price. Everyone I encountered in the office was very accommodating and easy to work with. great price. Everyone I encountered in the office was very accommodating and easy to work with. More