Chrysler Dodge Jeep of Paramus

Terrible Terrible don't take your car for service. I went there for an oil change with coupon sent to me. They don't honor it. Wanted to charge me $1,300 for an 30,000 mile check up which includes the oil ch there for an oil change with coupon sent to me. They don't honor it. Wanted to charge me $1,300 for an 30,000 mile check up which includes the oil change, tire rotation and changing 2 filters and grease the doors, when I said what about the $29.95 oil change coupon they sent me he said it's only for older cars. Needless to say I left. They called me when I got home which is a half hour away and then wanted to honor the coupon but telling me it would Be an extra $15 for synthetic oil. Mind you none of the coupon states anything about older cars or synthetic oil. This is the second time and will be the last time I visit this dealership for service. They try to rip people off. More

Service is a Rip Off The Service department is where they make the money. Its one thing on the phone and one thing when you are there in the shop. Very vague. I was coerce The Service department is where they make the money. Its one thing on the phone and one thing when you are there in the shop. Very vague. I was coerced into doing a service I didn't ask for and ended up paying over $300 after a $150 discount for a routine oil change. I did write a review online but have not got a call back to explain. I give it a Fair review and not a Poor review, because the Sales people were good. Professional. But a big Zero for the service. I was told something on the phone and a different story while I was there. Of course, they have to make the money from the customer. Also, after paying this ridiculous amount, they forgot to reset the system. My oil life still shows 35%. I don't have a choice but to go back and waste more time to get this thing reset. More

Great and to the point service from their sales people. Found the car for the right price and loving my new car. Thank you for everything. Found the car for the right price and loving my new car. Thank you for everything. More

This is our third car buying from here. We always have an excellent experience. We always go to Rich Jest, he's the best. Happy with my Jeep 😎 Thanks Rich. excellent experience. We always go to Rich Jest, he's the best. Happy with my Jeep 😎 Thanks Rich. More

Salesman was great !! But i spent 7 hours inside the dealer to purchase my new car , i think is unacceptable that a person should spend a all day to purchase a vehicle!! dealer to purchase my new car , i think is unacceptable that a person should spend a all day to purchase a vehicle!! More

I guess I start from the appointment setting which went somewhat OK for a script. But wouldn't answer my questions as to a vehicle for me to leave it in after dropping my car off at an hour before they clo somewhat OK for a script. But wouldn't answer my questions as to a vehicle for me to leave it in after dropping my car off at an hour before they close; for service the next day. She said I would not be stranded though, you have to talk to your service advisor was her only reply multiple times. So I go I believing her and their dealership and I show up for my appointment at 5:10 PM to get written up, drop the vehicle off and leave in a vehicle. Naturally that doesn't happen, I pull up to the rolling door which did not go up. I put my car in park I walk to the door and peek my head in and there's a kid on his cell phone with his feet up on the desk eventually looks up and says can I help you? I said do I need to pull through the door or does it go up on its own and he replies oh I'll put it up for you. I walk up to the service counter after pulling in and I walk up to Ralph Russo, whom doesn't look up until I'm awkwardly standing in front of him in silence. I then realize that he previously helped me back with my 2005 Chrysler 300C which was a complete fiasco with warrantee fraud; I don't want to go on a tangent here but yes part was not replaced but it was in the box on the parts counter shelf to be sent back for warranty money. That was many many moons ago, back to the task at hand. Ralph looks over the car writes me up and naturally when I ask for a vehicle to go home and it's an issue, the girl left at 5 o'clock. Let's see if maybe we can do something he calls over Tony Zarro*. Tony says no the woman at the appointment center shouldn't saying things like that; implying this isn't the first time. (Basically their trying to get the customer to the counter then they are stranded.) Tony then proceeded to tell me I would have to come back in the morning if I want a vehicle. I told him that's unacceptable I literally asked these questions to make sure I wasn't gonna get stranded at the dealer at nearly 6 PM after fighting through Bergen county traffic now having to do it again both ways. My biggest issue is that this previous Thursday I was upfront with the sales department with Jerry the salesman and Manny from finance purchased my three-year lease vehicle that I just got done leasing. We had A fantastic experience in sales and figured let's give service a shot since the last time I was there it was a great experience. Hence my previous 5 start rating. These people are not he for your best interest and are looking to herd the sheep in to get up sold. (Dealer representatives please don't patronize me with a standard response you want me to call you; you had your shot I was there.) Teterboro here I come for the next few years minimum. My current vehicles: 2007 Dodge Ram 1500 2017 Dodge Durango RT Company vehicles 2018 Dodge Ram 1500 (in the market for another) 2007 Dodge Sprinter (in the market for another) More

This was my second purchase from rt4 Jeep; my previous purchase was 8yrs prior, and I got an excellent price then, so I came back. I met stanley; Stan the man. Stanley was honest & upfront, and was willin purchase was 8yrs prior, and I got an excellent price then, so I came back. I met stanley; Stan the man. Stanley was honest & upfront, and was willing to fight for MY best interests. His manager Kiki could not stop raving about him to me.. i joked that he paid her off to do so, and Stan and i has a good laugh. After some disagreements regarding trade in value, they were willing to work with me to get me what Into what i needed, that day. I had forgotten something in my trade in, which Stanley was quick to e recover for me More

My experience with Mike was the best. None of the BS you Find at other dealers. I’m sure I will enjoy my pre owned Cayenne for many years to come. Find at other dealers. I’m sure I will enjoy my pre owned Cayenne for many years to come. More