Chrysler Dodge Jeep of Paramus

Great service and excellent experience. Leo Geldes is very knowledgeable and was able to expedite my lease return and the leasing of a new Jeep Grand Cherokee. It was the best leasing experience I’ve had very knowledgeable and was able to expedite my lease return and the leasing of a new Jeep Grand Cherokee. It was the best leasing experience I’ve had in many years. I was in and out in a short time, and I walked with the car I wanted and with a really good deal. I couldn’t be more satisfied. He took the hassle out of leasing a car. Many thanks!!! More

If you feel like being treated like a second-class citizen and having none of your expectations met then by all means go to Paramus Dodge. They are by far the worst dealership I have ever had the miss citizen and having none of your expectations met then by all means go to Paramus Dodge. They are by far the worst dealership I have ever had the miss opportunity to deal with. I went in today for minor service and to get plates for my truck since the temporaries were expired. After dealing with the manager mark a horrible person. He informed me that that’s not his problem that they did not get the plates done. He instead advise me that if I got a ticket they would be more than happy to pay the bill. Seriously I kid you not that’s what he said. When I told him I would have points that would go against me he said that he would lose his license if he gave me another plate even though they were the ones that caused this problem. I then asked for a loaner car he told me they don’t loan cars for the situation I asked him how I was going to get home he said Uber it. I told him I was 80 miles away and can they get me a Rent-A-Car his response is only if you pay for it. I then called Chrysler corporate while I was there they asked to talk to the manager there. And they refuse to talk to Chrysler corporate. I finally wound up getting a rental car after spending over six hours in this miserable show room. These people have no concern for one’s time or one’s money. Please Beware the managers Mark and Warren they should not be running this place they have no concerns for the customer. More

My husband and I called about a car we saw on the internet. The salesperson had the car ready when we showed up. Tim was amazing. He was knowledgeable, helpful and understanding of all our concerns a internet. The salesperson had the car ready when we showed up. Tim was amazing. He was knowledgeable, helpful and understanding of all our concerns and questions. I would highly recommend going to Tim if you visit this dealership!! More

Terrible place. Tried to sell me a Jeep that has a 2,000 pound limit after telling them my boat alone is 2,000 pounds. Then the salesman texts me the wrong info but tells me they always underestimate the to pound limit after telling them my boat alone is 2,000 pounds. Then the salesman texts me the wrong info but tells me they always underestimate the towing capacity. Basically saying dont worry about it. Thats actually illegal to go over your tow limit. Now they are refusing to give me my $500 deposit back. I have saved the text From the salesman Nick Berardi. Ive filed with the BBB and consumer affairs. More

Monday, September 28th, I walked into Chrysler dodge jeep RAM dealership of route 4 Paramus, NJ, with all intent of purchasing a second vehicle for my birthday.  I walked into this dealership and was not gre RAM dealership of route 4 Paramus, NJ, with all intent of purchasing a second vehicle for my birthday.  I walked into this dealership and was not greeted or acknowledged, that until a male, I assume, a sales advisor, asked, "you need any help?," as he was leaning forward on a counter with both arms folded.  Having worked in customer service for 17 years, I did not expect that entry, however, i responded, "that will be nice." He then approached my father and I, and asked, "what are you looking for?" I responded that I was looking for a jeep wrangler but not sure if I would be leasing or financing at the moment, I wanted to see what my options were both with jeep wrangler availability and financially. The, assuming, sales advisor, told me to follow him to the lot, where he pointed out the only vehicles that can be leased.  I asked a few questions, as i felt i had to dig for infornation about the vehicle and he consistently repeated my questions back to me, as if the information should be obvious to me. I was bothered but brushed it off.  We happened to come across a color that has always sparked my interest, sarge green. I shared with him that this was my favorite color for a jeep wrangler and he immediately requested that we go start the paperwork.  Now, given this not being my first car purchase rodeo, I was expecting the option of test drive, and the details of pricing to be shared, and the features of the 2020 model, but I did not recieve any of that, we were going straight inside to discuss money, as if I would be wasting his time if otherwise.   In the uncomfortable walk back, as it felt rushed, my father, a Mercedes benz owner for over 20 years, looked at the prices and jokingly shared that I might as well buy a benz like him.  The, assuming, sales advisor, sat me inside, and before my father's entry, said "i guess your father does not want you to buy a jeep, he keeps talking about a benz." I explained to him that my father is joking and that I've loved and wanted a jeep wrangler since I was 3 years old.  This was the first small talk I had ever gotten from the, assuming, sales advisor. He then asked for what I was looking to put as a downpayment, how much I wanted to spend a month and for my ID and turned the computer screen around and told me to input my information "to start the process," as he walked off with my ID to discuss "what he can do" for me, pricewise.  Because i felt the, assumed, sales advisor was so short, dismissive, aggressive, and he did not even share his name, I felt uncomfortable inputting my information on to his computer screen, and regretful for giving up my ID.  Suddenly i felt an urge to leave, but I had to retrieve my ID first.  I approached the, assumed, sales advisor at the desk and told him I never got his name, and he finally shared that his name was Rich after already been dealing for about 20 to 30 minutes. I explained to Rich that I wanted to explore my options and look elsewhere, when I was cut off before asking for my ID back and told "well before you skate on out of here, let me see what i can do first, just fill out the information on the screen so we can make it happen."  Now with Rich having my ID, and I, trying to avoid feeling even more uncomfortable than I was at the time, I turned around and retreated back to my seat, but refused to input my information for fear of running my credit without full knowledge of anything pertaining to the vehicle. My father eventually comes inside after looking around the lot and asked me to look at the sarge green Sahara displayed inside the dealership that had the powertop we had been discussing. I followed my father, and finally expressed my uncomfortability that he has yet to witness while still in the lot, but I also shared that maybe I was reading into it.  Richard returns, and I say, "Rich, out of curiosity, how much would I have to put down on this, with my said credit score,  in order to pay $440 a month?" He responds, "if you're trying to only put down $3,000 you can't manage this." My father says, "it's not a matter of what she can or cannot manage, she asked you a question, is it possible to find out how much can be put down for that monthly amount leased?" Rich responds, "it doesnt make any sense to check, it will be a waste of time, but if you want me to check I'll check, you'll probably be looking at $600 or $700 a month." At this point Rich handed my ID and I said, "Rich, I'm sorry for wasting your time, but I'm going to explore other options as I've said before." He said, "Well, I just dont understand what your looking for, is it the price or is it the car, because I could tell you now, I've been doing this for 8 years and what you're doing doesnt make sense to me." I was taken aback by the choice of response from Richard, as a, assumed, sales advisor, nothing about my experience seemed right, I couldnt quite pinpoint what made me so uncomfortable until he made it more apparent at that point.  This was the most Rich spoke to me as his customer, and his end response totally disdisappointed me.  I responded with, "theres a method to my madness." He was then eager to get his business card to give me, but not without saying that I will come back because everything out there did not measure up to what he could offer me.   Overall, Richard I felt very small dealing with you, funny enough I know how the system goes with car sales, hence why I brought my father along, being that my husband had to work, which i am now grateful for.  I am very well aware that the car business is a male dominated industry, as much of its knowledge is practiced by men, however, I did not expect to be dealt with in such a condescending way.  Every question i asked, you responded as if I was incompetent, lacked intellect, or that having me as a customer was beneath you.  I went to hyandai at Paramus years ago and they dealt with me with so much respect, and coached me through the new car purchase process, but you,  you did not even share your name within 30 minutes of our encounter. I've dealt with used car salesmen who did a better job than you did.  You did not build a relationship, engage, create morale, and certainly did not advise, yet you acted as though you were the top sales men in route 4 CDJ, maybe you are.  You knew so much with your 8 year experience but shared so little, and was so dismissive.  This dealership had 2 vehicle options I would've chosen to purchase, but your short attitude ran, better yet, "skated" me away.  I ended up going to autoland and purchasing a 2021 jeep wrangler, not of the color I wanted but certainly for the right price and the best customer service.  You were right about one thing Richard, they did not have the stock of jeep wrangler route 4 had, but the consistency the gentlemen there had was remarkable.  Richard, if your service at route 4 represents your team, I would really reconsider the training, and maybe with the advisement of Autoland.  The gentlemen there made sure to contact me when they restocked a couple weeks later, and even though I, unfortunately, came in around closing, they still went above and beyond and never rushed the process, they stayed true to the journey of sales. I am almost certain these are not qualities you possess.  I was greeted by every single person of employment there, even the ones that had a customer in front of them. Mike at autoland was the best sales advisor and you can tell the morale was built from management all the way to sales and service advisors.  Each manager, Jerome, Anthony and Steve, helped me out in every way without me ever having to ask, whether it be conversation about my love for a wrangler, the advise for the purchase that best suits my lifestyle, the comparisons of other brand vehicles, to their experience working in the bronx and their vacations in Jamaica. Might i add, these were all conversations before, during and after I handed over the downpayment, I say that to speak on their genuinity. I am very happy with my new jeep wrangler and iI certainly am pleased with the end result of service I recieved.  I wanted to make sure you did not get a penny off of my purchase, i am sure you will be able to catch someone else, but not with my hard earned money or service. It's funny you use the term "bothersome" whether that be a generic email or not, because you certainly made it clear that that was what I was to you on that monday afternoon.  Also, the one thing you stayed true to was being "straightforward," even if it did jeopardize your ability to give "the best service... in a professional way." To answer your question, because of what I shared in this email, I will not be interested in pursuing a vehvehicle at route 4, and certainly not with the kind of service you provide. More

Awesome experience wither dealer from A-Z.Aleksey was Awesome experience wither dealer from A-Z. Aleksey was patient with me. Allowed me all the time I needed. After drake followed up to ensure my satisf Awesome experience wither dealer from A-Z. Aleksey was patient with me. Allowed me all the time I needed. After drake followed up to ensure my satisfaction! More

I purchased a Jeep vehicle at this location a year ago. I was extremely hesitant from the beginning, should have went with my gut feeling, however my husband for some odd reason liked the dealership. He I was extremely hesitant from the beginning, should have went with my gut feeling, however my husband for some odd reason liked the dealership. He purchased his Ram there a few months prior to mine. Our sales representative Meagan Cortese was horrible. Zero star service. The finance representative Carlos Gonzalez was a professional bulls**tter, I am sure that’s a quality they must possess for their position. I am a BEYOND PISSED OFF customer that a year later is still dealing with the ZERO STAR service this dealership provides. When I was looking at my vehicle my credit card was taken to “HOLD THE OFFER” while my husband and I decided if we wanted to take it. I paid my down payment with a completely separate card. Your sales rep as a thief she is took my card and charged $500 on it thinking I wouldn’t notice. They must not be paid enough. Thief. They would not refund my money and was brushed off after numerous calls/emails and told to just put in a dispute with my bank. I had to wait months while my credit card disputed the charge. When I financed I was offered a prepaid maintenance plan and a long term care plan. As a previous Audi customer (excellent A++ customer service) I was used to having a maintenance plan on my lease so I decided to buy it. I asked what an average oil change for a Jeep costs, he said about $120 and together we did the numbers on what I would save with the prepaid plan and it made sense. I asked Carlos plenty of questions INCLUDING will I able to take it to any Jeep since Little Falls is near my home, he answered yes. I also asked if it covered all required maintenance oil changes, lube, filter, etc. (the basics), he answered yes. I received a ridiculous coupon book in the mail for my maintenance. It states I can only go to Paramus. I called and was told this was true. My car is now at 9,000 miles and in extreme need of an oil change. I have waited so long because I dread even stepping into your Paramus location because it makes my blood boil all over again. I finally decided to bring it in (was scheduled for your sister location in Englewood Cliffs). I walk in with this ridiculous coupon book you sent me for them to tell that the oil change is $121 and this prepaid plan only covers $32. Please help me to the math here because what it sounds like is they charged me $1,000+ to give me about a book full of coupons worth about $300. I am not asking for anything other than what I HAVE ALREADY PAID FOR OUT OF MY POCKET. THIEVES! More

A big shoutout for Ralph Russo at Jeep in Paramus, he was extremely helpful, efficient, friendly, supportive and really made my day helping me get our Jeep Compass from Carvana fixed...I was so happy to meet extremely helpful, efficient, friendly, supportive and really made my day helping me get our Jeep Compass from Carvana fixed...I was so happy to meet such a wonderful professional who went above and bejond to help me. Thank you Ralph!!!! You are the best. Michael More

Very helpful we got what we needed we are still testing the car otherwise if anything it’s fine for now. Thank you for everything the car otherwise if anything it’s fine for now. Thank you for everything More