Chrysler Dodge Jeep of Paramus

Great place to lease a vehicle. Great salesman overall. Very nice and Cooperative people. You won’t regret buying a vehicle here. Go check them out for sure. Very nice and Cooperative people. You won’t regret buying a vehicle here. Go check them out for sure. More

I would highly recommend this dealership. Shah the salesman that helped was one of the best most sincere sales people I have ever worked with. The finance department stayed late to accommodate my sche salesman that helped was one of the best most sincere sales people I have ever worked with. The finance department stayed late to accommodate my schedule. The sales manager worked with me to the end to close the deal. It was an excellent experience and if you’re getting a Jeep/Chrysler/Dodge look no further, go to this dealership! More

I had a wonderful experience at this dealership the people what kind they gave me a great deal I would recommend anybody to these guys they are simply the best people what kind they gave me a great deal I would recommend anybody to these guys they are simply the best More

I was very pleasantly surprised by the quick no-nonsense negotiation of price and incentives. Our salesman, Kenneth Gillsteed was a pleasure to deal with and I'm totally happy with the entire experience. I' negotiation of price and incentives. Our salesman, Kenneth Gillsteed was a pleasure to deal with and I'm totally happy with the entire experience. I'd be happy to recommend this dealership and Kenneth to others More

This was my first experience at Route four. I was treated as if I was a loyal customer. Warren gave me great advice and a great deal. Sabe was also very helpful explaining the working of my new Overland Gran as if I was a loyal customer. Warren gave me great advice and a great deal. Sabe was also very helpful explaining the working of my new Overland Grand Cherokee. I will definitely sing their praises and return when my lease ends. More

I brought my Jeep Grand Cherokee for service. Alberto Gomez was my service adviser. I told him what my complaints were and he responded with “your one tire needs an alignment for $189, do you want us to Gomez was my service adviser. I told him what my complaints were and he responded with “your one tire needs an alignment for $189, do you want us to do it?” I said no thank you and I just want to take care of my current concerns. My #1 concern was my pain on the hood was bubbling and covered under warranty. I told Alberto and he said “It’s a super long process to get it approved but we will take a look at it”. He tells me it’s going to be $200 PER diagnostic claim that I told him. I drop off the jeep and a few hours later he calls me and says they could not find anything wrong with my jeep. I inquired about the paint bubbles and he stated, “oh we don’t do that here you will have to take it to another dealership”. I went and picked up my jeep. Alberto told me that my brakes needed to be changed (even tho they didn’t). They didn’t even look at my car because I reviewed the dashcam and they didn’t test drive it at all. I called corporate and filed a complaint against this dealership. I would not recommend it. More

Initial contact through their own website - great follow up with an appointment next weekday. The sales consultant, Mariam Hanna, did an excellent job and impressed through her knowledge. up with an appointment next weekday. The sales consultant, Mariam Hanna, did an excellent job and impressed through her knowledge. More

WITHOUT A DOUBT, MOST DISHONEST, UNPROFESSIONAL DEALERSHIP I HAVE EVER DEALT WITH. 3 WEEKS FOR A TRANS REPAIR. 1 PHONE CALL. ABSOLUTELY HORRIBLE I SUSPECT PART OF MY PROBLEM HAD TO DO WITH R DEALERSHIP I HAVE EVER DEALT WITH. 3 WEEKS FOR A TRANS REPAIR. 1 PHONE CALL. ABSOLUTELY HORRIBLE I SUSPECT PART OF MY PROBLEM HAD TO DO WITH RETALIATION BECAUSE I ASKED FOR A SHUTTLE THAT WAS PROMISED BACK TO MY HOME AND WAS TOLD IT WAS NOT AVAILABLE TO WHICH I ASKED, WHY DO YOU ADVERTISE A SHUTTLE AND NEVER HAVE IT AVAILABLE FOR YOUR CUSTOMERS ? 3 DAYS FOR A DIAGNOSIS ON MY TRANSMISSION AND ANOTHER 17 DAYS BEFORE I FINALLY GOT MY CAR BACK. I WAS TOLD THAT MOPAR WAS DEMANDING DIGITAL PICS OF THE VALVE BODY THAT WAS STILL IN MY TRANSMISSION BECAUSE THE WORK HAD NOT YET STARTED ON MY CHEROKEE. HOW DO YOU TAKE A PIC OF A VALVE BODY THAT IS STILL IN THE TRANSMISSION BECAUSE THEY WOULD NOT START WORK UNTIL THEY GOT APPROVAL FROM MOPAR? GO FIGURE. IT DOESN'T ADD UP. STAY AWAY FROM A BUNCH OF VERY UNPROFESSIONAL PEOPLE IN THE SERVICE DEPT. ALEX VARGAS WAS THE MANAGER I SPOKE TO, BUT HE WAS TAKING THE HEAT FOR CORREA. I TOLD MR. VARGAS THAT AT THE LEAST, THE SERVICE DEPT SHOULD HAVE BEEN CALLING ME PERIODICALLY EVERY 2 OR 3 DAYS TO UPDATE ME ON THE STATUS OF MY VEHICLE. WE MADE 5 PHONE CALLS DURING THIS ORDEAL AND MR. CORREA MADE 1. I WILL NEVER EVER USE THIS DEALERSHIP AGAIN AND WILL BE SURE TO WARN MY LOVED ONES TO STAY AWAY. I CAN'T BE THE ONLY ONE THAT HAS BEEN TORTURED THIS WAY. More

Gerry was professional, thorough, and extremely helpful! He followed up with me throughout the ordering and delivery process. I would be happy to recommend anyone I know to Gerry! He followed up with me throughout the ordering and delivery process. I would be happy to recommend anyone I know to Gerry! More