Chrysler Dodge Jeep of Paramus

I was extremely disappointed by today's visit to the service department for a warranty repair. I came in for what I thought was a bad water pump which turned out to correct, and the item was replaced un service department for a warranty repair. I came in for what I thought was a bad water pump which turned out to correct, and the item was replaced under warranty. All fine with that portion. However, the upselling by the service team member was disgraceful. We talked about doing the oil change (which was due), my fog lamp which wasn't working and needed a new bulb which is a quick fix, as well as the cabin filter and air filter as those are part of the 60k mile service (car has 59600 miles on it). Remember, I was only there for the oil change and warranty work. The service person wanted to do the coolant flush and transmission flush at a cost of around $700 on top of the service items I was there for, for a total around $1000. I bought this car 10 months ago as Certified Pre-Owned, at which point the car had gone through a 125 point inspection. To say it needs a coolant flush and transmission flush already is a joke. Those items were checked and addressed for them to even register the car as CPO and sell it as such. I said no to the additional items so it was just the warranty job, the oil change and filter changes. After waiting around an hour, I was called to the desk again by the service person and told that the differential service is recommended at a cost of $329 per differential, so around $660. Again, the car was a CPO purchase less than a year ago. Items addressed as part of that huge pre-sale inspection to be certified as a CPO car. Again, a disgraceful attempt at upselling. I turned it down and asked for them to just do the work I wanted to have done plus of course the warranty repair. Another hour passed (spend 3.5 hours there in total) and the car was done. I got the paperwork to sign, and instead of the filters being listed as items done besides the water pump replacement, instead the work order lists "Emissions systems service, power flush injectors, clean throttle plates, vapor flush oxygen sensors and catalytic converter". $200 for that. It also lists "Cleaner-Fuel System" for $92.57. Yes, those are items I didn't come in for. No mention of cabin filter, fog lamp bulb or engine intake air filter. At this point I'm so annoyed I can't wait to leave so I pay the invoice and get my keys and leave. After getting home, I checked the oil (all good and clean), the air filter (super dirty and not changed of course) and you guessed it, the fog lamp was not changed either. How do you accept this sort of service level? Are you upselling and xx'ing your customers on a regular basis? I'm guessing yes. I'm calling Stellantis CS in the coming days to voice this complaint there as well as sharing this experience any any place I can find online. I bought the car here last year and it was like pulling teeth. For example, they won't let you "go home and think about it" when you're talking about a deal with them. If you don't buy it then and there, they can't hold the car for you, even with a deposit. Real Wild West sales tactics. But that's another story. I'm never coming back here. Maybe Dodge in Summit or god forbid Autoland on RT 22 will do a better job. Having a warranty should make your service experience stress-free and it was anything but. The service department do nice work, so I'm not worried about the repair they did, but I am very upset with the upselling and absolute lies being told by the service advisor in this case. More

Very nice and friendly. My sales person was excellent, very knowledgeable. Will recommend it to other people. The process was easy and fast. Love the way you can do a lot online. very knowledgeable. Will recommend it to other people. The process was easy and fast. Love the way you can do a lot online. More

Great place to lease a vehicle. Great salesman overall. Very nice and Cooperative people. You won’t regret buying a vehicle here. Go check them out for sure. Very nice and Cooperative people. You won’t regret buying a vehicle here. Go check them out for sure. More

I would highly recommend this dealership. Shah the salesman that helped was one of the best most sincere sales people I have ever worked with. The finance department stayed late to accommodate my sche salesman that helped was one of the best most sincere sales people I have ever worked with. The finance department stayed late to accommodate my schedule. The sales manager worked with me to the end to close the deal. It was an excellent experience and if you’re getting a Jeep/Chrysler/Dodge look no further, go to this dealership! More

I had a wonderful experience at this dealership the people what kind they gave me a great deal I would recommend anybody to these guys they are simply the best people what kind they gave me a great deal I would recommend anybody to these guys they are simply the best More

I was very pleasantly surprised by the quick no-nonsense negotiation of price and incentives. Our salesman, Kenneth Gillsteed was a pleasure to deal with and I'm totally happy with the entire experience. I' negotiation of price and incentives. Our salesman, Kenneth Gillsteed was a pleasure to deal with and I'm totally happy with the entire experience. I'd be happy to recommend this dealership and Kenneth to others More

This was my first experience at Route four. I was treated as if I was a loyal customer. Warren gave me great advice and a great deal. Sabe was also very helpful explaining the working of my new Overland Gran as if I was a loyal customer. Warren gave me great advice and a great deal. Sabe was also very helpful explaining the working of my new Overland Grand Cherokee. I will definitely sing their praises and return when my lease ends. More

I brought my Jeep Grand Cherokee for service. Alberto Gomez was my service adviser. I told him what my complaints were and he responded with “your one tire needs an alignment for $189, do you want us to Gomez was my service adviser. I told him what my complaints were and he responded with “your one tire needs an alignment for $189, do you want us to do it?” I said no thank you and I just want to take care of my current concerns. My #1 concern was my pain on the hood was bubbling and covered under warranty. I told Alberto and he said “It’s a super long process to get it approved but we will take a look at it”. He tells me it’s going to be $200 PER diagnostic claim that I told him. I drop off the jeep and a few hours later he calls me and says they could not find anything wrong with my jeep. I inquired about the paint bubbles and he stated, “oh we don’t do that here you will have to take it to another dealership”. I went and picked up my jeep. Alberto told me that my brakes needed to be changed (even tho they didn’t). They didn’t even look at my car because I reviewed the dashcam and they didn’t test drive it at all. I called corporate and filed a complaint against this dealership. I would not recommend it. More

Initial contact through their own website - great follow up with an appointment next weekday. The sales consultant, Mariam Hanna, did an excellent job and impressed through her knowledge. up with an appointment next weekday. The sales consultant, Mariam Hanna, did an excellent job and impressed through her knowledge. More