Chrysler Dodge Jeep of Paramus

This was by far my best purchasing experience ever! Everything was amazing from management on down! I really appreciate everything you guys did for me! Everything was amazing from management on down! I really appreciate everything you guys did for me! More

Mike was amazing. Really great to work with. Would recommend him to anyone looking to buy a car. recommend him to anyone looking to buy a car. More

Nice office , friendly people, free coffee and tee. Nice cars and great experience. Sell man was nice , leave full talk of gas cars and great experience. Sell man was nice , leave full talk of gas More

Erwin was very helpful, patient and explained our options clearly. Dealer fees are lower than any other dealership I visited. clearly. Dealer fees are lower than any other dealership I visited. More

Very professional and excellent customer service. Saved my time. I am returning customer. Don has helped me with my prior car also. Got the right price and the car I liked. Thank you Don! my time. I am returning customer. Don has helped me with my prior car also. Got the right price and the car I liked. Thank you Don! More

I would definitely recommend this dealership. Shahed was a very helpful salesman. Very polite and professional. a very helpful salesman. Very polite and professional. More

Rich Jest was a pleasure to work with. After having discouraging experiences at other dealerships recently, I mentioning my frustration and he was able to assess my situation and get the job done in a discouraging experiences at other dealerships recently, I mentioning my frustration and he was able to assess my situation and get the job done in a timely manner. I walked in and told him what I was looking for and he took my phone number down and a few more details and told me to go to work and he would call Me with a result. A man of his word, within an hour he called with results! He had my 2021 Jeep Grand Cherokee Waxed and ready to go by the time I was returning home from work. I would definitely recommend him to anyone looking for a non BS approach to selling a car. hands down the best experience I’ve had in the 20 yrs I’ve been leasing cars. More

Was there for 2 1/2 hrs and treated very nicely . More

I was extremely disappointed by today's visit to the service department for a warranty repair. I came in for what I thought was a bad water pump which turned out to correct, and the item was replaced un service department for a warranty repair. I came in for what I thought was a bad water pump which turned out to correct, and the item was replaced under warranty. All fine with that portion. However, the upselling by the service team member was disgraceful. We talked about doing the oil change (which was due), my fog lamp which wasn't working and needed a new bulb which is a quick fix, as well as the cabin filter and air filter as those are part of the 60k mile service (car has 59600 miles on it). Remember, I was only there for the oil change and warranty work. The service person wanted to do the coolant flush and transmission flush at a cost of around $700 on top of the service items I was there for, for a total around $1000. I bought this car 10 months ago as Certified Pre-Owned, at which point the car had gone through a 125 point inspection. To say it needs a coolant flush and transmission flush already is a joke. Those items were checked and addressed for them to even register the car as CPO and sell it as such. I said no to the additional items so it was just the warranty job, the oil change and filter changes. After waiting around an hour, I was called to the desk again by the service person and told that the differential service is recommended at a cost of $329 per differential, so around $660. Again, the car was a CPO purchase less than a year ago. Items addressed as part of that huge pre-sale inspection to be certified as a CPO car. Again, a disgraceful attempt at upselling. I turned it down and asked for them to just do the work I wanted to have done plus of course the warranty repair. Another hour passed (spend 3.5 hours there in total) and the car was done. I got the paperwork to sign, and instead of the filters being listed as items done besides the water pump replacement, instead the work order lists "Emissions systems service, power flush injectors, clean throttle plates, vapor flush oxygen sensors and catalytic converter". $200 for that. It also lists "Cleaner-Fuel System" for $92.57. Yes, those are items I didn't come in for. No mention of cabin filter, fog lamp bulb or engine intake air filter. At this point I'm so annoyed I can't wait to leave so I pay the invoice and get my keys and leave. After getting home, I checked the oil (all good and clean), the air filter (super dirty and not changed of course) and you guessed it, the fog lamp was not changed either. How do you accept this sort of service level? Are you upselling and xx'ing your customers on a regular basis? I'm guessing yes. I'm calling Stellantis CS in the coming days to voice this complaint there as well as sharing this experience any any place I can find online. I bought the car here last year and it was like pulling teeth. For example, they won't let you "go home and think about it" when you're talking about a deal with them. If you don't buy it then and there, they can't hold the car for you, even with a deposit. Real Wild West sales tactics. But that's another story. I'm never coming back here. Maybe Dodge in Summit or god forbid Autoland on RT 22 will do a better job. Having a warranty should make your service experience stress-free and it was anything but. The service department do nice work, so I'm not worried about the repair they did, but I am very upset with the upselling and absolute lies being told by the service advisor in this case. More

Very nice and friendly. My sales person was excellent, very knowledgeable. Will recommend it to other people. The process was easy and fast. Love the way you can do a lot online. very knowledgeable. Will recommend it to other people. The process was easy and fast. Love the way you can do a lot online. More