Chrysler Dodge Jeep of Paramus

This was my first service appointment at this dealership. My service adviser Robert was very informative, professional and courteous. He answered all my questions and provided excellent customer service. All My service adviser Robert was very informative, professional and courteous. He answered all my questions and provided excellent customer service. All the staff from the first person I met when I drove my car into the facility through the cashier were very pleasant and helpful. The customer lounge was very comfortable and the bathroom very clean. I will continue to service my 2019 Jeep Cherokee at this location even though there are other dealerships closer to my home. Kathleen Fallon More

Very professional sales person, Shah Ahmed. He was enthusiastic, not pushy & very honest right down to signing. And came through with all he promised. Barbara at the front desk is polite & accommodati enthusiastic, not pushy & very honest right down to signing. And came through with all he promised. Barbara at the front desk is polite & accommodating. More

great place to buy a car at great service and manners. and they do not push you to buy anything it your choice and they do not push you to buy anything it your choice More

Do Not Go To This Dealer. Beware. I went to this dealer and ended up paying almost 2200.00 for an alternator and two batteries . The quoted me a price of 1600.00 then the found out my insurance was paying and ended up paying almost 2200.00 for an alternator and two batteries . The quoted me a price of 1600.00 then the found out my insurance was paying 1000.00 then they upped there price but didn’t tell me till I picked it up to 2200.00. Then when I picked up my Jeep it had scratches and grease on the vehicle and still had warning lights lit up on dash. The service manager Alex told me the warning lights will go away on there own.( they never did) and this same person denied that the scratches happened at the dealer even when I showed him picture of the vehicle when it was dropped off. This dealership is a complete rip off. Other customers were also complaining. When you enter the service department you have to wait so the employees can finish on there Facebook pages before they ask you if they can help. Management in this dealership is no where to be found. Didn’t want to write a review, but people beware. 2 batteries and an Alternator 2200.00. That says it all. Same service at other mechanics 850-900.00. This review is to help customers not to scare them. Go to another dealer even if you have a warranty. There short mechanics and rush your vehicle out without finishing. They don’t take responsibility on anything. I wrote a legal letter to Jeep corporate offices. They make there own prices!!! More

We were very pleased with the service and how everything ran so smoothly from start to finish. ran so smoothly from start to finish. More

Gerry Speziale was an excellent salesman. He didn’t pressure me and was very knowledgeable about the Jeep Grand Cherokee I was buying. In a few years, when need to lease another vehicle, I will go back pressure me and was very knowledgeable about the Jeep Grand Cherokee I was buying. In a few years, when need to lease another vehicle, I will go back to Paramus Jeep Chrysler Dodge and look for Gerry Speziale. More

Shah was great. Very helpful and very knowledgeable. He is a great salesman and represents Jeep in a great way. is a great salesman and represents Jeep in a great way. More

Your salesman William Adams was very helpful and polite answered all my questions. Excellent customer service, I would definitely go back again and purchase another vehicle. answered all my questions. Excellent customer service, I would definitely go back again and purchase another vehicle. More

Worst service experience ever! Stole $60 in quarters out of my console. Brought Jeep there for an engine issue that was under warranty. They try to argue with you that it might not be covered until they dia of my console. Brought Jeep there for an engine issue that was under warranty. They try to argue with you that it might not be covered until they diagnose it. When I got the car back almost my entire console that was filled with $40 in quarters was empty. 3 months later, check engine light on. My trusted Mechanic read code and replaced a part. Check engine light on again and reading same code. Mechanic told me that Jeep computer needs to read it but it was a purge line and should only be no more than $300-$400 for Jeep to fix it. Bring car to Paramus Jeep. Told service guy about stolen quarters. This time I took a video and pictures of my full console of quarters as I was dropping it off. 6 hours later I still hadn’t received a diagnostics call. I went in and asked and he tells me exactly what my mechanic said but the charge is $1200! I decline service but have to pay $340 in diagnostics. When I get in the Jeep, about $30 more in quarters are missing again. I show him. He calls another guy there and they start questioning me. I showed them the video and pictures of when I dropped it off. They both look at each other and tell me that they have no answer. I was so mad. I left and will take it up with Chrysler More

The staff at route 4 was incredibly knowledgeable and helpful. They made it extremely easy to lease a new vehicle. helpful. They made it extremely easy to lease a new vehicle. More