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Chrysler Dodge Jeep Ram of Woodstock - Service Center

Woodstock, GA

4.4
463 Reviews
Call Service Center (470) 880-8014

463 Reviews of Chrysler Dodge Jeep Ram of Woodstock - Service Center

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March 29, 2024

I would recommend with caution. Tyler Smith saved this appointment after another advisor was rude and condescending. Tyler de-escalated a situation that could have gone sour very qu More

by shadowsrg
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

Shadowsrg, Thank you for taking the time to share your experience. I apologize that your experience did not meet your expectations. I have left a voicemail and would love the opportunity to discuss your concerns so that they can be addressed accordingly. Please reach out to me directly at your earliest convenience. Kelly Huston Customer Service Director 470-880-8007 khuston@gettel.com

March 28, 2024

Honest and straight forward customer service. Their waiting area provides a comfortable environment where I can get remote work done while I wait. More

by Scott E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

Scott, Thank you very much for taking the time to share your experience with Michael and our service department. We appreciate you trusting your service to our team and look forward to keeping your Jeep in tip top shape.

March 25, 2024

Waiting room is stocked with snacks and coffee. Has wifi and room for laptop setup. More

by christopher.carlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Neda
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Mar 25, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

Christopher.carlock, Thank you very much for trusting us with your truck's service and for sharing your experience with Victor. We look forward to keeping it in tip top shape for you!

March 25, 2024

Great Service, Awesome team. They put my vehicle in as scheduled vehicle was ready for pick up as promised. More

by duffieldrobert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quincy Adams
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Mar 25, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

Duffieldrobert, Thank you very much for your 5 star review and sharing your experience with our service department. We truly appreciate you trusting us with your Jeep's service.

March 21, 2024

Michael is great and always does a solid job for me. Enjoy working with him and the communication and expertise he provides. More

by mwillard12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

Mwillard12, Thank you very much for sharing your experience with Michael. We truly appreciate you trusting your vehicle's service to our team.

March 21, 2024

Very nice and very professional just moved to the neighborhood and very excited y’all are here More

by supchurch0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin H
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Mar 21, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

Supchurch0, Thank you very much for taking the time to share your experience with our service department. We are very happy you found us and look forward to keeping your Jeep on the road.

March 18, 2024

My vehicle has be in the shop for a month and I don't get an update unless I call the dealership. No one still has told me what is wrong with my car. More

by morta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Neda
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March 18, 2024

I hope the vehicle I brought is worth the money. Communication was very obscure. The sales person promised one thing and the finance person deny the promise once I got back there. I remained peacefu More

by newyork
Recommend Dealer
No
Employees Worked With
Joseph Brewer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George
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Mar 19, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

Good afternoon, this is Joshua Rouse the General Manager here at CDJR of Woodstock. I want to reach out to you but I can't find you in our system. If you would please reach out to me I want to see what was promised to you to see if I can get it resolved for you. Thanks and I hope to hear from you soon. Joshua Rouse (470)880-8010

March 15, 2024

Please stop asking. I’m about to send a negative result because clearly you’re not compiling results correct. More

by derekladair
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea
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Mar 18, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

Derekladair, Thank you for taking the time to speak with me regarding this issue and providing insight on to the automated messages you are receiving. I do look forward to getting this process "cleaned up" for all of our guests. Please reach out if you ever need anything! ~ Kelly Huston Customer Service Director khuston@gettel.com

March 15, 2024

good customer service. other employees in the waiting room ask did i need anything. very clean area. and the chairs where comfortable More

by russgordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Snodgrass
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Neda
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Mar 15, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

Russgordon, Thank you very much for sharing your experience with our service department. We truly appreciate you trusting your vehicle to our team and look forward to keeping your Jeep in tip top shape!

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