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Chrysler Dodge Jeep Ram of Woodstock - Service Center
Woodstock, GA
464 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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464 Reviews of Chrysler Dodge Jeep Ram of Woodstock - Service Center
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July 07, 2022
Micha greeted me with a warm welcome and made me feel visible. He told me where to find Derek. I called your location in a panic and Derek was able to calmly give me suggestions on what to do in the mome visible. He told me where to find Derek. I called your location in a panic and Derek was able to calmly give me suggestions on what to do in the moment. I was able to bring my car in and have it fixed within 24 hours. I want a mechanic I can trust like a doctor, who will let me drive off the lot with a healthy car. I was very happy to see my tires were even filled!!! My toddler also scored a pretty sweet little rubber duck from him. Thanks everyone! Im only rating poor on price because my pockets are poor. Some Jeep dealers offer discount packages on oil changes. I was told by a different person this location does not offer them. More
by Kropertx
Verified CustomerEmployees Worked With
Micha, Derek Mugge
June 30, 2022
Very unresponsive service team. Maybe just the guy assigned to my vehicle but did not call back timely, if at all, throughout the experience. No empathy for situation and poor follo Maybe just the guy assigned to my vehicle but did not call back timely, if at all, throughout the experience. No empathy for situation and poor follow through . My vehicle finally was repaired but when I went on to pick up the vehicle the guy barely made eye contact, and did not even recognize who I was/why I was there even though I announced myself . He had to ask me what I needed. He then seemed annoyed and wanted to just be done with me. By the way, there was no anyone else he was helping or anyone else even waiting. Vehicle still had the clean up paper and plastic in it - not a huge deal but typically that gets pulled out. Zero customer service. Zero follow up without constant prodding. Time will tell on if the repair was done properly…drive home seemed ok. Very disappointed with this group. More
by MC
Employees Worked With
Michael Downey
June 30, 2022
From the time you pull in until the time you depart the service is 5 star. Derek is a great communicator and gives regular updates on the service process with your car. This is not my first time at this lo service is 5 star. Derek is a great communicator and gives regular updates on the service process with your car. This is not my first time at this location. Both times have been the best service I’ve experienced (and I’ve only gotten my Dodge Journey serviced at dealer locations). This location should be a training facility for other Chrysler Dodge Jeep Ram service departments. More
by lewisjill
Employees Worked With
Derek Mugge
June 28, 2022
The greeter was very cordial and welcomed me to the dealership told me how glad he was that I decided to choose Chrysler Dodge Jeep Ram of Woodstock. It was a great experience everyone was so nice the dealership told me how glad he was that I decided to choose Chrysler Dodge Jeep Ram of Woodstock. It was a great experience everyone was so nice the building was so clean and my car was returned without any dirt or smudges on the inside where someone has been working in all the service was a success thank you More
by thomassallyh
Employees Worked With
Derek Mugge
