Chrysler Dodge Jeep Ram of Woodstock - Service Center

Absolute worst experience. Replaced transmission- warrantied - failed - replaced again - failed - replaced - now failed again. Kept it for 6 weeks with no calls, no loaner, no Replaced transmission- warrantied - failed - replaced again - failed - replaced - now failed again. Kept it for 6 weeks with no calls, no loaner, no concern for customer until I go in and demand answers. Always an excuse for not doing their job and when it’s supposedly fixed, it fails, leaving me stranded and unable to work. Whoever runs this place should be aware that if I spend almost 8k, I expect communication, professionalism, and a working transmission. Don’t advertise good service if you don’t intend to provide it. And please don’t think I’m ignorant because I’m a girl. You have a fancy dealership- perhaps you should invest in training your people! More

Awesome service amazing staff. thank you for taking care of my family and our vehicle. thank you for taking care of my family and our vehicle. More

Replaced my instrument cluster in less than a week of diagnosis. Once taken in to be replaced, it was fixed the same day. diagnosis. Once taken in to be replaced, it was fixed the same day. More

Had a light out on my Jeep Cherokee and as usual Derek took care of me. The, "usual,"sounds OK, however Derek is great. I hand him a problem and he always takes care of it and makes me feel good again in took care of me. The, "usual,"sounds OK, however Derek is great. I hand him a problem and he always takes care of it and makes me feel good again in my Jeep Cherokee. I'd recommend him and CDJR of Woodstock to everyone. Again thank you both for being there to service me and my Jeep Cherokee. PS. Also a great location and love the free rides if you need them More

Overall, my experience was pretty poor unfortunately. My car was fixed, but the communication was bad. I was supposed to get texts and calls throughout the service process, and I didn’t get any except to My car was fixed, but the communication was bad. I was supposed to get texts and calls throughout the service process, and I didn’t get any except to tell me how much it was going to cost. If I wanted any updates, I had to call in. I was told at one point the texting system wasn’t working properly, so they were going to call me, and that still didnt happen. I was pretty frustrated. Maybe I’m being unrealistic, but I was definitely expecting a much better experience than I had. Not sure I’ll go back there. More

Great experience. The service advisor was great and knowledgeable. The technician who did the work cleaned up the mess left behind by the failed part. Went above and The service advisor was great and knowledgeable. The technician who did the work cleaned up the mess left behind by the failed part. Went above and beyond. More

Derek was awesome and took great care of me and my car while it was there. Great experience. I will be back and tell my friends while it was there. Great experience. I will be back and tell my friends More

They were fantastic and polite. I was taken right in and was right back out very efficiently. I was taken right in and was right back out very efficiently. More

Great customer service! Called to provide me rates before completing any work. I will return! Called to provide me rates before completing any work. I will return! More