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Chrysler Dodge Jeep Ram of Woodstock - Service Center

Woodstock, GA

4.4
463 Reviews

463 Reviews of Chrysler Dodge Jeep Ram of Woodstock - Service Center

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January 18, 2024

They wanted $180 for two filters that cost me $20 to replace myself. I also called four times before I was able to even get an answer in the service department when I called More

by Galla’s mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

Galla's mom, I sincerely apologize this was your experience. We are aware that certified MOPAR parts are sometimes more expensive than other brands, and to this we often offer a discount coupon on our website. You can also take piece of mind that when using a MOPAR dealership for your parts and repairs that not only are the parts warrantied but the work is as well. I am having trouble locating you in our customer database but if you would like to reach out to me directly to discuss your concerns further and to make sure that your are on our email distribution list to receive periodic coupons I would welcome the opportunity. Josh Rouse GM CDJR of Woodstock 470-880-8010 jrouse@gettel.com

January 18, 2024

Almost a year ago I bought a new vehicle. Still trying to get an owners manual. Not too impressed. More

by racerrobb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Bishop
Jan 31, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

Racerrob, I am deeply sorry that there was miscommunication on our side. It was nice to be able to put a face with the name when we got the owner's manual to you. Thank you for allowing us to make it right. Please feel free to reach out if you ever need anything. Kelly Huston Customer Service Director CDJR of Woodstock 470-880-8007 khuston@gettel.com

January 15, 2024

I bought a vehicle from this dealer for the first time. The vehicle I bought has an oil leak that will cost me money to fix. I am disappointed that this size dealer didn’t inspect the vehicle, but instea More

by bowen4339
Recommend Dealer
No
Employees Worked With
Aaron Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2024

Great communication and customer service. Tyler kept me updated and explained everything. My truck was ready on time. More

by pete.stamm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Snodgrass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

Pete.stamm, Thank you for trusting your vehicle's service to our team and for taking the time time to share your experience. We appreciate your kind words very much.

January 12, 2024

I was pleasantly surprised by how much inventory was on the lot and everyone was very friendly and helpful. More

by david@truetelcom.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rezvani, Jake Kores
Jan 12, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

David, Thank you very much for taking the time to review our dealership and share your kind words with us. We appreciate it very much.

January 03, 2024

I had Coolant flush done on my 04 Ram Rumble bee. Second old school truck I’ve brought in for routine maintenance. They treated my truck as if it was worth 100k. Great service, attention to detail an More

by Usmc8421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Snodgrass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

Usmc8421, We truly thank you for taking the time to update your review of our dealership. We're happy we could complete the service to Rumble bee.

December 31, 2023

They do a good job even if it takes a few days for them to get to the inspection. More

by jchoate0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Snodgrass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Dales
Jan 01, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

Jchoate0, Thank you for taking the time to leave your 5 star review. We apologize it took a little longer than you wanted, we are in the process of actively hiring technicians.

December 30, 2023

Great service and people. Everyone is focused on the customer and make sure the customer's needs are addressed. More

by dtemp99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Neda
Jan 01, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

Dtemp99, Thank you for taking the time to leave a 5 star review and share your experience. Thank you for trusting your vehicle to our Service Team.

December 26, 2023

Turnover of service advisors is a little annoying. Get repore with an advisor that understands your situation, only to go in a couple months later and see completely different faces. More

by beasley32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Stewart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Neda
Dec 27, 2023 -

Chrysler Dodge Jeep Ram of Woodstock responded

Beasley32, Thank you for taking the time to leave us a review and share your experience. I understand how the turnover can be frustrating and would like to apologize for that. I truly believe we have built a team for longevity in our service department now. I'm always here to help as well if you need anything. Kelly Huston Customer Service Director 470-880-8007 khuston@gettel.com

December 23, 2023

I appreciate their help in trying to resolve my issue. My only complaint is how many issues I’ve had with the car purchased on your lot. The service department did try to make it right, but ultimately cou More

by barnes.stephen51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin H
Dec 27, 2023 -

Chrysler Dodge Jeep Ram of Woodstock responded

Stephen, Thank you for taking the time to leave your review and share your experience. I apologize the Honda has not met your expectations but am glad to hear we have a plan of action in place. The service advisor that has been assisting you is currently out of town so I would like to make myself available to you if you need anything in his absence. Please feel free to reach out to me as well. Kelly Huston Customer Service Director 470-880-8007 khuston@gettel.com

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