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Chrysler Dodge Jeep Ram of Woodstock - Service Center

Woodstock, GA

4.5
461 Reviews

461 Reviews of Chrysler Dodge Jeep Ram of Woodstock - Service Center

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October 27, 2024

Get ESPN for TV. One hour 45 minutes Oil change and tire rotation is a joke. Lol, Also, you guys make a full video of vehicle/pictures. Then have signs saying not res More

by Derek H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Perna
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Derek H responded

et ESPN for TV. One hour 45 minutes Oil change and tire rotation is a joke. Lol, Also, you guys make a full video of vehicle/pictures. Then have signs saying not responsible for damage or stolen property basically. Again, that’s funny. So, upon you guys telling me my vehicle is ready I’d like before and after videos along with shop videos of actual technicians doing a tire rotation on my vehicle.

October 01, 2024

I had taken my Jeep to another dealership in the area and they had it for 2 1/2 weeks and after I picked it up the same issue kept happening and I could not get anyone at that dealership to call me back. I c More

by llkrueger204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Perna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for taking the time to leave a review for us at CDJR of Woodstock. We're happy we could meet your expectations! We always appreciate the positive feedback, knowing out staff took care of your concerns! Have a great day! Thank you, John Marinacci, CDJR of Woodstock.

September 25, 2024

The Service Dept is excellent. They keep me update with all service needs & recalls. Very nice waiting room. Friendly staff too. Everyone makes eye contact even when saying hi. Oth More

by snapperhead71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Snodgrass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Allan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Perna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norris Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

Snapperhead71, thank you very much for sharing your experience with our Service Department. We are delighted to hear that our employees provided your with an excellent guest experience. We look forward to seeing you for your next scheduled service!

September 20, 2024

Recommend multiple repairs that are not needed. Skip this service department and use an independent shop. Saved me thousands… ***update: their customer service did they best to make it right. Whil More

by Critzmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Stewart
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Allan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

I am sorry to hear that your visit to our service department did not meet your expectations. I would like the opportunity to discuss your concerns personally. I have left my contact information both in a voicemail and an email for you. Please kindly contact me at your earliest convenience. Kelly Huston, Customer Service Manager, 470-880-8007, khuston@gettel.com

Sep 23, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

Mr. Critzmann, thank you for taking the time to speak with me and for updating your review. We look forward to restoring your faith in our service department.

September 05, 2024

Tyler Smith was very considerate to my circumstance. I came there to get a new key fob programmed for my 2014 Chrysler Town & Country. Found out the code has been programmed the limit of 8 times and I c More

by cliffordswitzer
Recommend Dealer
Yes
Employees Worked With
Tyler Smith
Sep 06, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

Cliffordswitzer, we are glad to hear that Tyler took great care of you. Thank you very much for your 5-star review!

August 22, 2024

Mike, the service Director, sure saved my wife and I when we had a breakdown 500 miles from home! More

by JRRoman1050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Robinson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin H
Aug 25, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

JRRoman1050, thank you for taking the time to share your experience with our service team. We regret the circumstances that brought you to us but we are so happy we were able to assist and get you back on the road.

August 14, 2024

Michael was awesome being able to communicate clearly on the issues with my vehicle and working with me to make sure I didn't worry! More

by thenephartee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

Thenephartee, thank you very much for trusting us with your vehicle's service. We are delighted to hear that Michael was able to keep you informed and at ease. We look forward to seeing you at your next scheduled service!

August 07, 2024

Tyler was very knowledgeable and helpful and got my vehicle taken care of in one day I will always use Tyler and woodstock for my jeep More

by cameronappling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Aug 07, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

Cameronappling, We are happy to hear that you have found a home with our Service Team and a partner in your vehicle's maintenance with Tyler. Thank you for your kind words and 5 star review. We look forward to seeing at your next scheduled maintenance!

August 05, 2024

Service department did a great as always. Could not be happier with the service I receive. More

by j.howze215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin H
Aug 05, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

J.howze215, Thank you very much for taking the time to share your experience with our Service Department. We are excited to have met your expectations and look forward to seeing you at your next scheduled maintenance!

July 31, 2024

I was truly impressed by the professionalism and efficiency displayed during the service of my Jeep. More

by dalmburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin H
Aug 02, 2024 -

Chrysler Dodge Jeep Ram of Woodstock responded

Dalmburg, Thank you for taking the time to share your experience with Justin and the rest of our Service Department. We are glad you found a home at Woodstock and look forward to keeping your Jeep in tip top shape!

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