Chrysler Dodge Jeep Ram of Woodstock - Service Center

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for your kind words! We’re thrilled to hear that Amy provided you with excellent service and helped make the process with the warranty company smooth and stress-free. We’ll be sure to share your feedback with her! We truly appreciate your recommendation and look forward to serving you and your Jeep again in the future!

Chrysler Dodge Jeep Ram of Woodstock responded

Dear Mr. Wells, We sincerely apologize for the frustration this ongoing issue has caused. We understand how important it is to have this resolved, and we are committed to addressing your concerns. Please know that we would be more than happy to schedule another appointment to thoroughly inspect your vehicle and work toward a solution. Thank you for giving us the opportunity to assist you further.

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for sharing your concerns regarding your 2023 van. I understand how frustrating intermittent issues like this can be, and I want to assure you that our team has been doing everything possible to diagnose the clicking noise you’ve described. Unfortunately, since the noise has not occurred during our inspections, it makes pinpointing the exact cause and implementing a fix challenging. To move forward, I would like to invite you to bring your van back and leave it with us for a full day. This will allow our shop foreman to spend additional time investigating the issue thoroughly. Our goal is to resolve this for you, but reproducing the noise is key to identifying and addressing it effectively. Please feel free to contact me directly at 470-880-8002 Ext. 40101 to schedule a time that works best for you. I am committed to ensuring we find a solution for your van. Sincerely, Mike Allan Service Manager CDJR of Woodstock 8811 Hwy 92, Woodstock, GA 30189 470-880-8002 Ext. 40101

jawells82 responded

After 4 days of zero diagnosis, I picked the van up and as the technician pulled it around out in front of the service area I got inside and immediately heard the ticking sound from the front dash. I informed the service advisor and she promptly brought out a technician to diagnose the issue. He readily diagnosed the issue within the first minute of hearing it. Blend door/mode door has a flap repeatedly opening. The service advisor took down the notes regarding the diagnosis and saved it in my file. I returned the van roughly a week later for the repair only to find it sat for 5 days with nothing done and an excuse that you could not repeat the issue. I have no issues bringing it back to your service department for the correct servicing. I simply cannot be without the van for any notable length of time as we have three children and it is our people hauler. My van has been with you for this repair already for 9 days previously with nothing done. I will bring it back in if you would offer a reasonable size loaner vehicle. Your service advisor never called me back when I asked this weeks ago…

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for sharing your feedback. I’m truly sorry to hear about your dissatisfaction with your experience at our dealership. We strive to provide excellent service to all our customers, and it’s clear we missed the mark in your case. Regarding your concerns about our service recommendations, we only ever suggest necessary services to ensure the safety and performance of your vehicle, such as tire replacements when needed. If there was any misunderstanding or if we didn’t communicate this clearly, we apologize and are happy to review your situation in detail. Additionally, I’m sorry to hear about delays and unresolved issues during your visits. This is not the standard we hold ourselves to, and we’d like to look into what went wrong, however I am only seeing two visits for your vehicle. Please feel free to reach out to me directly at 470-880-8007 so we can work to address your concerns and improve your experience. Thank you for your honest feedback. We value your business and are committed to making things right. Kelly Huston, Customer Service Manager, khuston@gettel.com

jp.stroh.iii responded

And that is all you will ever see. You were VERY lucky to get a second chance. You all managed to mess that up too! VERY disappointed in your service. You aren’t worth any more time spent here, and we all know the only 5 star reviews you get you ask for. Stop asking. Your dealership isn’t worth 1 star. Can’t wait to see it turn into a Rent a Truck place. Anyone reading this take note, remember this generic response. This is how you are treated here. You are a number, and that is all. There is no service. There is no care. They do not value your business.

Chrysler Dodge Jeep Ram of Woodstock responded

Bert, thank you for taking the time to speak with me today. We never like to hear that a light has come back on. As discussed I will have your service advisor reach out to you in the morning so that we can get your vehicle back into the shop. Please continue to reach out if you need anything. Kelly Huston, Customer Service Manager, 470-880-8007, khuston@gettel.com

Derek H responded

et ESPN for TV. One hour 45 minutes Oil change and tire rotation is a joke. Lol, Also, you guys make a full video of vehicle/pictures. Then have signs saying not responsible for damage or stolen property basically. Again, that’s funny. So, upon you guys telling me my vehicle is ready I’d like before and after videos along with shop videos of actual technicians doing a tire rotation on my vehicle.

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for taking the time to leave a review for us at CDJR of Woodstock. We're happy we could meet your expectations! We always appreciate the positive feedback, knowing out staff took care of your concerns! Have a great day! Thank you, John Marinacci, CDJR of Woodstock.

Chrysler Dodge Jeep Ram of Woodstock responded

Snapperhead71, thank you very much for sharing your experience with our Service Department. We are delighted to hear that our employees provided your with an excellent guest experience. We look forward to seeing you for your next scheduled service!

Chrysler Dodge Jeep Ram of Woodstock responded

Mr. Critzmann, thank you for taking the time to speak with me and for updating your review. We look forward to restoring your faith in our service department.

Chrysler Dodge Jeep Ram of Woodstock responded

Cliffordswitzer, we are glad to hear that Tyler took great care of you. Thank you very much for your 5-star review!