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Chrysler Dodge Jeep Ram of Woodstock

Woodstock, GA

4.6
1,105 Reviews
When browsing for a new car, you’ve got dozens of different brands to choose from and just as many local dealerships available for exploration. While this is the case, at Chrysler Dodge Jeep Ram of Woodstock, we’ve put numerous measures in place to ensure we can provide you one of the most expansive local vehicle catalogs and the best customer service around.
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8811 Hwy 92

Woodstock, GA

30189

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Showing 1,105 reviews

February 04, 2025

Sunday (02/02/25), I traveled to CDJR of Woodstock to see if the vehicle I had seen online was still available on the lot. I found the 2024 Jeep Gladiator Willys that I really like and fit my needs AND budge More

by BlangleyM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joseph Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2025 -

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you’ve encountered. It’s never our intention to mislead or disappoint our customers, and we truly regret that the pricing discrepancies have led to such confusion. We take your feedb ack seriously, and we’ll review the situation internally to ensure that all information on our website and in our communication is accurate and transparent. We appreciate your bringing this to our attention, and we will work to prevent this from happening again in the future. We completely understand your decision, and we hope you’ll give us another chance to earn your trust. If you’d like to discuss this further, please don’t hesitate to reach out to us directly. Again, we apologize for the miscommunication and thank you for your feedback.

February 01, 2025

My recent visit was a very good one. Amy Shook was extremely helpful dealing with an aftermarket warranty company. She kept me informed of the progress and explained everything in a conc More

by Ctcarver77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Shook
Feb 01, 2025 -

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for your kind words! We’re thrilled to hear that Amy provided you with excellent service and helped make the process with the warranty company smooth and stress-free. We’ll be sure to share your feedback with her! We truly appreciate your recommendation and look forward to serving you and your Jeep again in the future!

January 25, 2025

Grady was friendly polite and very easy to work with! Would highly recommend working with him. More

by sherry.goode
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grady Jackson III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Ofori
Feb 01, 2025 -

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you so much for your feedback! We're thrilled to know that you had a great experience working with Grady. Our team strives to make every customer's experience enjoyable and productive. Thank you for choosing us and for recommending us!

January 22, 2025

Drove 2 1/2 hours to do business with this dealership. Super easy upfront pricing on their website along with excellent communication is why I made the drive. Salesman Grady Jackson was awesome. Had my ve More

by Obie64.sc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grady Jackson III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for making the trip to do business with us, we are thrilled to hear about your positive experience! We pride ourselves on our transparent pricing and communication and are grateful for the recognition. Grady is a fantastic member of our team and we are happy to hear he made your visit seamless. We appreciate your recommendation and look forward to serving you again in the future. Safe travels!

January 22, 2025

Poor communication. Service department communicates poorly and only seems interested in coming up with excuses as opposed to doing actual repairs. Find another dealers More

by jawells82
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy
Jan 22, 2025 -

Chrysler Dodge Jeep Ram of Woodstock responded

Dear Mr. Wells, We sincerely apologize for the frustration this ongoing issue has caused. We understand how important it is to have this resolved, and we are committed to addressing your concerns. Please know that we would be more than happy to schedule another appointment to thoroughly inspect your vehicle and work toward a solution. Thank you for giving us the opportunity to assist you further.

January 21, 2025

Excellent service and a friendly staff made buying a Jeep a great experience! Highly recommended. More

by michael.e.dana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grady Jackson III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Chrysler Dodge Jeep Ram of Woodstock responded

We are thrilled to hear that you had a great experience with Grady and the rest of our staff. We are delighted to welcome you to the Woodstock family and look forward to being of service to you again. Congratulations on your new Jeep and welcome to the Woodstock family!

January 21, 2025

Cdjr of Woodstock really know how to make someone feel right at home! We are blessed to be part of the CDJR family! More

by jessmc1802
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott "DUCK" Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you so much for your kind words! Our goal is to provide each and every customer with a positive experience. We are grateful to have you as a part of our CDJR family.

January 20, 2025

We got exactly what we wanted! Quick service. Ask for Grady! We love the Jeep truck. More

by Danabluehouse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly Huston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grady Jackson III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for the positive feedback! Our team is dedicated to providing exceptional service and it's great to hear that Grady exceeded your expectations. We're glad you love your Jeep truck!

January 09, 2025

Our 2023 Chrysler Pacifica needs warranty work but the dealership cannot effectively diagnose the issue. I’m not sure if it’s incompetence or laziness but we’ve had in in twice for a total of about 10 da More

by jawells82
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy
Jan 21, 2025 -

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for sharing your concerns regarding your 2023 van. I understand how frustrating intermittent issues like this can be, and I want to assure you that our team has been doing everything possible to diagnose the clicking noise you’ve described. Unfortunately, since the noise has not occurred during our inspections, it makes pinpointing the exact cause and implementing a fix challenging. To move forward, I would like to invite you to bring your van back and leave it with us for a full day. This will allow our shop foreman to spend additional time investigating the issue thoroughly. Our goal is to resolve this for you, but reproducing the noise is key to identifying and addressing it effectively. Please feel free to contact me directly at 470-880-8002 Ext. 40101 to schedule a time that works best for you. I am committed to ensuring we find a solution for your van. Sincerely, Mike Allan Service Manager CDJR of Woodstock 8811 Hwy 92, Woodstock, GA 30189 470-880-8002 Ext. 40101

Jan 21, 2025 -

jawells82 responded

After 4 days of zero diagnosis, I picked the van up and as the technician pulled it around out in front of the service area I got inside and immediately heard the ticking sound from the front dash. I informed the service advisor and she promptly brought out a technician to diagnose the issue. He readily diagnosed the issue within the first minute of hearing it. Blend door/mode door has a flap repeatedly opening. The service advisor took down the notes regarding the diagnosis and saved it in my file. I returned the van roughly a week later for the repair only to find it sat for 5 days with nothing done and an excuse that you could not repeat the issue. I have no issues bringing it back to your service department for the correct servicing. I simply cannot be without the van for any notable length of time as we have three children and it is our people hauler. My van has been with you for this repair already for 9 days previously with nothing done. I will bring it back in if you would offer a reasonable size loaner vehicle. Your service advisor never called me back when I asked this weeks ago…

January 04, 2025

Always a pleasure to buy a vehicle from Duck and the “guys” at CDJR in Woodstock. After buying vehicles from these guys previously, I did not hesitate to go there again. The atmosphere there is great; e More

by RED
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott "DUCK" Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mason Roper, best mechanic there… in my opinion!
Jan 06, 2025 -

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you very much very much for taking the time to leave your 5-star review and share you experience with Duck and the rest of the team here. We always look forward to seeing you in our dealership and hope to be of service to you again in the future!

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