Chrysler Dodge Jeep Ram of Woodstock

Ive purchased quite a few vehicles in my time, and I have to say, hands down, this was the most pleasant experience. From the moment I submitted my online inquiry, the team was attentive without being pushy. to say, hands down, this was the most pleasant experience. From the moment I submitted my online inquiry, the team was attentive without being pushy. We started working with Norris, who was incredibly pleasant and kind. When he had to leave, Don took over, and he was equally wonderful. Honestly, Don was one of the nicest car salespeople I’ve ever encountered! The team did an excellent job of being informative without any pressure. The process took a few hours, which was longer than we expected, especially with our toddler in tow. But Kelly and Aaron were so kind to her and even took the time to entertain her with a little duck. Once we reached the finance department, we worked with George, who is just a ray of sunshine. He had markers and paper ready to keep our little one occupied. They have a comfortable lounge with snacks and drinks, though they didn’t have any gluten-free options. However, Kelly kindly gave our daughter some applesauce to enjoy. Overall, it was a fantastic experience, and we felt well taken care of. Truly a great group of people! More

Stayed on a problem until it was resolved. Vincent Perna was excellent and communicated very well. Vincent Perna was excellent and communicated very well. More

I can't speak to the entire dealership or service department, but I can speak to my experience working with the young fella Vinny in service. He was intentionally misleading and dishonest result department, but I can speak to my experience working with the young fella Vinny in service. He was intentionally misleading and dishonest resulting in me paying $300 for something he knew I didn't want to pay for. I buy cars every couple of years and I will not do business when them ever. More

Lots of lies and xx blowed up are as” . I don’t think they know what they are doing. They told us our vehicle was fixed and it broke down that night. Another thousand and two weeks later, w I don’t think they know what they are doing. They told us our vehicle was fixed and it broke down that night. Another thousand and two weeks later, we were told it’s fixed and after a test drive it wasn’t fixed. They just make up xx as they go along because they are clueless.Here we are 5,000 dollars later. Not the mention the assistant manager actually raised his voice and argued with us!!!! Don’t take your vehicle here. Make the extra drive to another dealership. More

Sunday (02/02/25), I traveled to CDJR of Woodstock to see if the vehicle I had seen online was still available on the lot. I found the 2024 Jeep Gladiator Willys that I really like and fit my needs AND budge if the vehicle I had seen online was still available on the lot. I found the 2024 Jeep Gladiator Willys that I really like and fit my needs AND budget according to the information they have QR coded to their website where I had found it originally. Today (02/03/25), I drove over a hour again one way today in hopes of purchasing the Gladiator. Upon meeting with the staff, test driving the new vehicle, them appraising my current vehicle; the experience seemed to be going well. When we made it to the desk to discuss numbers, I was absolutely blown away when they informed me they would NOT be selling the Gladiator for the $43,538, instead they wanted MSRP as well as an additional $9,000 that they have valued the work that they had had the vehicle sent off for. The issue is that this is COMPLETELY FALSE ADVERTISEMENT!! I would have never drove the 2.5 hour round trip (TWICE) had I know that they wanted $62,475 for the Gladiator. That is $19k above the advertised “YOUR PRICE” that they have attached to the photos of the vehicle with the aftermarket accessory packages that the dealership had placed onto the vehicle. The $62k price is listed no where on the vehicle, this information was never provided anywhere until after I was waiting on the information of what kind of monthly payment I would have been looking at if I were to purchase the Gladiator. Of course, after receiving the inflated $62k price, I explained to them exactly why I would not be purchasing from them because this is dishonest business/sales!! I just reviewed their website (as of 8:38pm on 02/03/2025 https://www.cdjrofwoodstock.com/inventory/new-2024-jeep-gladiator-sport-4x4-crew-cab-1c6hjtag4rl110288/) and even though this was brought to their attention, they are still advertising this vehicle at $43,538 as the “YOUR PRICE”. More

My recent visit was a very good one. Amy Shook was extremely helpful dealing with an aftermarket warranty company. She kept me informed of the progress and explained everything in a conc Amy Shook was extremely helpful dealing with an aftermarket warranty company. She kept me informed of the progress and explained everything in a concise and friendly manner. I highly recommend her and will bring my Jeep back to her for service. More

Grady was friendly polite and very easy to work with! Would highly recommend working with him. Would highly recommend working with him. More

Poor communication. Service department communicates poorly and only seems interested in coming up with excuses as opposed to doing actual repairs. Find another dealers Service department communicates poorly and only seems interested in coming up with excuses as opposed to doing actual repairs. Find another dealership for warranty work, they clearly don’t want to be bothered with it at Woodstock CDJR. More