Chrysler Dodge Jeep Ram of Woodstock

Chrysler Dodge Jeep Ram of Woodstock responded

We are thrilled to hear that you had a great experience with Grady and the rest of our staff. We are delighted to welcome you to the Woodstock family and look forward to being of service to you again. Congratulations on your new Jeep and welcome to the Woodstock family!

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you so much for your kind words! Our goal is to provide each and every customer with a positive experience. We are grateful to have you as a part of our CDJR family.

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for the positive feedback! Our team is dedicated to providing exceptional service and it's great to hear that Grady exceeded your expectations. We're glad you love your Jeep truck!

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for sharing your concerns regarding your 2023 van. I understand how frustrating intermittent issues like this can be, and I want to assure you that our team has been doing everything possible to diagnose the clicking noise you’ve described. Unfortunately, since the noise has not occurred during our inspections, it makes pinpointing the exact cause and implementing a fix challenging. To move forward, I would like to invite you to bring your van back and leave it with us for a full day. This will allow our shop foreman to spend additional time investigating the issue thoroughly. Our goal is to resolve this for you, but reproducing the noise is key to identifying and addressing it effectively. Please feel free to contact me directly at 470-880-8002 Ext. 40101 to schedule a time that works best for you. I am committed to ensuring we find a solution for your van. Sincerely, Mike Allan Service Manager CDJR of Woodstock 8811 Hwy 92, Woodstock, GA 30189 470-880-8002 Ext. 40101

jawells82 responded

After 4 days of zero diagnosis, I picked the van up and as the technician pulled it around out in front of the service area I got inside and immediately heard the ticking sound from the front dash. I informed the service advisor and she promptly brought out a technician to diagnose the issue. He readily diagnosed the issue within the first minute of hearing it. Blend door/mode door has a flap repeatedly opening. The service advisor took down the notes regarding the diagnosis and saved it in my file. I returned the van roughly a week later for the repair only to find it sat for 5 days with nothing done and an excuse that you could not repeat the issue. I have no issues bringing it back to your service department for the correct servicing. I simply cannot be without the van for any notable length of time as we have three children and it is our people hauler. My van has been with you for this repair already for 9 days previously with nothing done. I will bring it back in if you would offer a reasonable size loaner vehicle. Your service advisor never called me back when I asked this weeks ago…

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you very much very much for taking the time to leave your 5-star review and share you experience with Duck and the rest of the team here. We always look forward to seeing you in our dealership and hope to be of service to you again in the future!

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you very much for your 5-star review and kinds words about Duck and Crissy. We are delighted to hear you enjoyed your experience with them. Congratulations on your new vehicle and welcome to the Woodstock family!

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for sharing your feedback. I’m truly sorry to hear about your dissatisfaction with your experience at our dealership. We strive to provide excellent service to all our customers, and it’s clear we missed the mark in your case. Regarding your concerns about our service recommendations, we only ever suggest necessary services to ensure the safety and performance of your vehicle, such as tire replacements when needed. If there was any misunderstanding or if we didn’t communicate this clearly, we apologize and are happy to review your situation in detail. Additionally, I’m sorry to hear about delays and unresolved issues during your visits. This is not the standard we hold ourselves to, and we’d like to look into what went wrong, however I am only seeing two visits for your vehicle. Please feel free to reach out to me directly at 470-880-8007 so we can work to address your concerns and improve your experience. Thank you for your honest feedback. We value your business and are committed to making things right. Kelly Huston, Customer Service Manager, khuston@gettel.com

jp.stroh.iii responded

And that is all you will ever see. You were VERY lucky to get a second chance. You all managed to mess that up too! VERY disappointed in your service. You aren’t worth any more time spent here, and we all know the only 5 star reviews you get you ask for. Stop asking. Your dealership isn’t worth 1 star. Can’t wait to see it turn into a Rent a Truck place. Anyone reading this take note, remember this generic response. This is how you are treated here. You are a number, and that is all. There is no service. There is no care. They do not value your business.

Chrysler Dodge Jeep Ram of Woodstock responded

Thank you for sharing your feedback. However, we must respectfully address some inaccuracies in your review. Our team consistently strives to maintain professionalism and courtesy in every interaction. At no point did any staff member behave disrespectfully. We made every effort to assist you with r etrieving your vanity license plate and, after two and a half weeks, we respectfully explained that we could no longer be responsible for personal items left behind. At that point, your husband requested compensation for the service visit to cover the lost plate. We are concerned by his mention of threatening a negative review unless we paid for the service. This approach does not align with our values, and we do not condone such actions. We remain committed to providing excellent customer service and resolving concerns in a professional and respectful manner. We hope this response helps clarify any misunderstandings

M Papaya responded

Pretty inaccurate re-telling, but I know you are trying to save face. Treat customers how you want to be treated, simple as that. And don’t call and have people fill out the survey over the phone to your liking. Super shady. Addressing this on each platform available to let others know the type of integrity (lack there of) at this location.

Chrysler Dodge Jeep Ram of Woodstock responded

We are so excited to hear that your first car buying experience was made easy with Grady. We are glad you enjoyed our experience and are excited to welcome you to the Woodstock family. Congratulations on your new vehicle!