Chrysler Dodge Jeep Ram of Utica

Terrible service, promises the world and never delivers. Recently a friend of mine purchased a truck from Carbone cdjr, upon purchase he was promised new tires and other small details taken care of. Upon pic Recently a friend of mine purchased a truck from Carbone cdjr, upon purchase he was promised new tires and other small details taken care of. Upon pick up he noticed tires had not been changed, head light out and a few cosmetic issues. By NY inspection laws this vehicle should not have even passed NYSI for safety. Every manger has a different story, claiming they never promised this or that. I highly suggest looking else where for a vehicle! Their sales people are only there for commission and nothing more. More

Go elsewhere Loved the actual car BUT salesperson made it seem like because Carbone sells their vehicles at such "low prices" that they can't do anything else bu Loved the actual car BUT salesperson made it seem like because Carbone sells their vehicles at such "low prices" that they can't do anything else but sell it. Like I knew something was off the first day I drove it home more than the mile test drive and then found out that the motor had been replaced a year ago prior to me buying this car, also the car need a light and they said oh that's has to be ordered you'll have to come back, well it's been two weeks and haven't heard a thing! Also the car had open recalls on it so emidately had to bring to another dealership for them, point being just a bunch of extra bs that I don't think one should have to go through when buying a 15 thousand dollar car More

Horrid Customer Service Bought a Jeep Cherokee from here. Everyone during the purchase was wonderful. Went to sign all the paperwork for the car, paid the deposit and reg fee Bought a Jeep Cherokee from here. Everyone during the purchase was wonderful. Went to sign all the paperwork for the car, paid the deposit and reg fees etc, guy said ok I'll be back with your keys. Came back to tell me they 'misplaced' my license plate and they'd get me a rental. Ok, fine. Fast forward 2 months later. My exhaust literally detached from the engine mount. Called up to say car was still under warranty and I had to be to work soon. Shelby was extremely helpful, said they would glad get someone to get me. Awesome. Transferred me to dispatch who very rudely told me there was nothing he could do and I'd have to drive it to Yorkville from Rome or have it towed at my expense and that they don't deliver or pick up cars (which I know they do since it was offered to me when I purchased the car) Got there and the salesman who sold me the car didn't even care my car sounded like it was about to explode. Another salesman took me back to service where I was hassled for a while before they reluctantly said it was still under the 90 day warranty and they'd fix it. I am appalled by my treatment after my purchase. Don't let them fool you. They will be sweet as punch to sell you the car but anything afterwards, you may as well be a brother thrice removed and shunted. We shall see how everything else goes, but it's in for repair at the moment and as it's the only car I have available to me we shall see how I get it back to me. Will update after it's all said and done. More

DO NOT COME HERE FOR A USED CAR. Here's my recent experience: I purchased a used car over a month ago and Carbone promised me delivery of the car later that week. I never received the Here's my recent experience: I purchased a used car over a month ago and Carbone promised me delivery of the car later that week. I never received the car or even a phone call from Carbone that week. The following week I call them and they say the car still ''needs repairs'. Then no contact from them until I call them again the following week- they tell me they just need to find a driver and the car will be delivered the next day. Never happened. I call again and management tells me the car needed further repairs I was never told about before. After a MONTH of this and me having no car, I canceled the sale and asked for my deposit back. Carbone STILL has not given me my deposit back, a week after I canceled the sale, and every time I call it's a new excuse. I've had to file a police report in order to get my deposit back on a car I never received from Carbone. Worst car buying experience of my life and I would give zero stars if I could. I have all the receipts and records of my experience. More

Customer Service My experience with Geoff at Carbone was exceptional. The absolute best customer service i have ever had at a dealership. Highly recommended! Geoff is My experience with Geoff at Carbone was exceptional. The absolute best customer service i have ever had at a dealership. Highly recommended! Geoff is as good as it gets More

Company Interested in the Sale, not The Customer I bought a used 2011 Dodge Journey in August 2017...1st thing I couldn't sync my phone up to the car, but I live over an hour away, so I said that was I bought a used 2011 Dodge Journey in August 2017...1st thing I couldn't sync my phone up to the car, but I live over an hour away, so I said that wasn't that important so I would forget about it...But, First cold burst we had 3 weeks ago, my car wouldn't start...5 times I had to call AAA to start my car since, last one being on New Years Day...After they started it, I drove the 1 and 1/2 miles to my parents for New Years Dinner and my tire burst just before I got to the driveway...So here I am 4 months after buying the car (not even putting 3000 miles on it) faced with a new battery and 4 new tires charge (around $1000) and Carbone won't do anything to help me...Basically told me I was out of luck...I didn't buy a new car and things go on cars...Having the extended warranty they talked me into, was a waste of $2000, because they won't help either...Don't call the Emergency Roadside Service that comes with the warranty either...it took 3 days to have it towed to a garage...luckily I wasn't on the side of the road somewhere... More

Very efficient! Excellent service! Geoff was extremely helpful when it came to finding my vehicle. He got me exactly what I wanted, and at a price I was very happy with. Would definitel Geoff was extremely helpful when it came to finding my vehicle. He got me exactly what I wanted, and at a price I was very happy with. Would definitely go back, and will definitely recommend him! More

Great customer service! We were referred by a family member to Carbone and had a great experience as well. Geoffrey had preselected options for us based on what we were looki We were referred by a family member to Carbone and had a great experience as well. Geoffrey had preselected options for us based on what we were looking for and his top pick turned out to be what we purchased. He worked hard to get the vehicle to us that same day. Thanks for everything. More

Excellent experience all together I have debated for a while on getting a small SUV. When I got to the dealership I had all intention on just browsing to see what styles I like and pos I have debated for a while on getting a small SUV. When I got to the dealership I had all intention on just browsing to see what styles I like and possibly test drive something. Geoff met us outside with a smile and was very friendly. Car shopping can be stressful and he was very laid back and open to questions- not pushy or persuasive. He helped me narrow down exactly what I wanted within an hour and two different test drives. I now have a beautiful 2018 Jeep Cherokee Limited sitting in my driveway. I cannot give him enough credit for my experience. Job well done Geoff! I will absolutely refer him to my friends and family who are looking for a vehicle. Thank you again for everything Carbone!!!! More

Great experience! Carbone was quick and easy to get me exactly what I wanted! Geoff was a great salesman and went above and beyond! Would definitely recommend them to m Carbone was quick and easy to get me exactly what I wanted! Geoff was a great salesman and went above and beyond! Would definitely recommend them to make your car search stress free! More