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Chrysler Dodge Jeep Ram of Utica

Yorkville, NY

2.9
101 Reviews

5017 Commercial Dr

Yorkville, NY

13495

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Showing 101 reviews

November 22, 2021

Surprised with service, always hesitant when going to purchase a vehicle, but George Fotiadis made it a pleasant experience. Thanks to him and the staff, it went well, will recommend to family and frie More

by dewdan68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George
November 20, 2021

My experience was great, the process to get my new Jeep went very smoothly. My sales associate was extremely helpful. More

by Mvfish1206
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Wing , Sean Wilkinson
November 19, 2021

I was so happy with my service with George. I bought a 2019 jeep Cherokee. I loved my jeep so much I sent my sister to buy a car with him and she was also very happy with everything! It was my first time More

by krystlejeanc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Fotiadis
October 30, 2021

My experience was horrific!!! They promised to address My experience was horrific!!! They promised to address issues but ignored my calls. Even when I went there they just ignored it. They sold me a vehic More

by Lmutone1966
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam
Nov 02, 2021 -

Chrysler Dodge Jeep Ram of Utica responded

Thanks for leaving us a review. We apologize if you are experiencing an issue with your vehicle. We’d be happy to take a look at it for you. Please get in touch with our General Manager, Craig, at craigbunch@carbonecars.com.

Nov 02, 2021 -

Lmutone1966 responded

Hi I went there several times as well as called. I dealt with your finance guy Like I said in my review it was ignored. I’m quite sure the next thing will be that I went over the trucks warranty. I will try to email this person. I will be contacting the better business bureau and the FTC. I believe this was so wrong to tell me these issues would be addressed and than nothing

October 07, 2021

Everyone was great. It was a good experience. I would work with Adelina again and Aean has always been great More

by cmccorduck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adelina, Sean Wilkinson
September 28, 2021

Top notch, salesman are first class and helpful. It was a pleasure to do business with them More

by floydgoodhines
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Peck, and Jeff
September 24, 2021

They don't provide shuttles or loaner vehicles when you drop off your truck for repairs. Carbone used to do this before Lithia bought them. The service is expensive and slow. It is clear the family touch h More

by PGC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sebastian Ferdinand
Sep 27, 2021 -

Chrysler Dodge Jeep Ram of Utica responded

Thank you for the feedback. We apologize for the inconvenience. With COVID, we have been unable to provide this service, and due to the chip shortage, we have had limited loaner vehicle availability. We hope to bring it back sometime soon. Thank you for reviewing us, and we hope to see you in the future.

September 14, 2021

A wonderful experience! I had great service and the salesman, Noel, was great like he was 3 years ago! More

by Karen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Wilkinson, Noel Ramos
August 27, 2021

Good ppl,they will give u the best deal or try to offer u the best deal Let Adelina take care of u she's patient & polite,helpful& the manager too Thank u both More

by Asmailkaid21
Recommend Dealer
Yes
Employees Worked With
Adelina is the sales person
May 06, 2021

The final price for service was over twice what the initial estimate estimate of $2300. They kept adding things to the bill. Not happy, I got Car Boned! More

by Docstat61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Agnew
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