Chrysler Dodge Jeep Ram of Utica

Worst dealership experience from start to finish. I planned to trade in my car, gave them the keys to look at mine. The salesman came back out saying trade in per kbb was between 2 amounts and the I planned to trade in my car, gave them the keys to look at mine. The salesman came back out saying trade in per kbb was between 2 amounts and they’d offer me “somewhere in between” the 2 values. When I told them my offer for my trade, they wrote up paperwork with an offer for my trade that was significantly lower than the lower of the 2 kbb values. When I asked why, the salesman first said he “misspoke” then said my car needed new tires so they lowered the trade in because of that. Well I just had new tires put on in the last couple months, car does NOT need tires. My husband had stopped in briefly to look at the car and offer support but had to leave. When the manager came out he said “where’s your husband? I want to talk to him”. Is this the 1960s?! I asked for my keys back so I could leave. They would not give them to me, just sent different people to try to get me to deal. I had to demand my keys back and on my way out they offered what I asked for with the trade. When I looked at the paperwork when I got home they offered about $3700 of hidden fees, jacking up the sale price by way over $4000 when you include the tax. When called out about it they did change the paperwork, probably disappointed we caught it. I set up the date and time for pick up and was told everything would be ready. Absolutely nothing was done and they said I never told them I was coming to pick the car up. I told them I’d be more than happy to show them the emails and phone log, and reminded them I had literally called on my way there and talked to them. Whole experience was horrible and borders on harassment when they essentially refuse to allow you to leave. More

Hi I bought a 2015 GMC Terrain. Brought it back after two weeks for a thermostat and headlight. There service center gave my money back. Been sitting at Lead GMC in Utica NY brok Brought it back after two weeks for a thermostat and headlight. There service center gave my money back. Been sitting at Lead GMC in Utica NY broke down two weeks ago. The service center put the thermostat in wrong. Also ended up being the thermostat coolant sensor. I'm not happy with the service. Probably the last time I buy a vehicle from u guys. More

I just had a great experience with Steve Russell in service dept. Highly professional and courteous.. He took care of the problem of my truck. I would definitely return for any other issues because service dept. Highly professional and courteous.. He took care of the problem of my truck. I would definitely return for any other issues because I was comfortable with who I dealt with.. Thank you again Steve… Joanne Angelhow More

I wouldn't even give this dealership 1 star. Don't waste your time with this place. Especially if you are buying from out of state, good luck getting anything done with them. They don't like to Don't waste your time with this place. Especially if you are buying from out of state, good luck getting anything done with them. They don't like to answer calls or return them, or emails. The GM is also worthless. They also will not give you all the details of issues on your vehicle so good luck if you do buy from them. More

I want to give a huge thank you to Dale and Kenny in sales, and Sean in finance. They were easy to work with, super accommodating, and delivered my Jeep Compass to me an hour away on a Friday afternoon. sales, and Sean in finance. They were easy to work with, super accommodating, and delivered my Jeep Compass to me an hour away on a Friday afternoon. These are super nice people and I'm very happy they had the Jeep for me! More

Had an excellent experience! Arrived at 10:00am - left with a new truck at noon! Arrived at 10:00am - left with a new truck at noon! More

Yesterday afternoon I stopped by the Carbone Jeep Dealership hoping their Express Lane wouldn’t be too busy for me to get a quick oil/filter change. I was greeted immediately with a smile and a “how Dealership hoping their Express Lane wouldn’t be too busy for me to get a quick oil/filter change. I was greeted immediately with a smile and a “how can I help you” by service administrator Alexis Ramos. When I told what I needed she said she would check to see if they could get my vehicle right in. Next thing I knew Alexis had a service technician there asking for my keys so he could bring my Jeep in. In less than 30 minutes I was I was on my way. Alexis and the service technician definitely exceeded my expectations and created a great customer experience for me. Way to go… More

Called for an online special and spoke with a Very Professional, Polite and Knowledgeable staff member. She made the whole experience very pleasant. Thanks Deb!!!! Professional, Polite and Knowledgeable staff member. She made the whole experience very pleasant. Thanks Deb!!!! More

I went in for an oil change and state inspection. Shelby Parker took me right away. Everything was done in a timely manner. Thanks, Shelby. Shelby Parker took me right away. Everything was done in a timely manner. Thanks, Shelby. More

Professional and knowledgeable staff. Always meeting my expectations. Recommend them to anyone looking for a vehicle. Always meeting my expectations. Recommend them to anyone looking for a vehicle. More