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Chrysler Dodge Jeep Ram of Utica

Yorkville, NY

2.9
101 Reviews

5017 Commercial Dr

Yorkville, NY

13495

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Showing 101 reviews

October 15, 2024

This is your first warning! !! Do not buy a used car from CDJR. Can finally post this review to confirm CDJR is pretty bad... They sold me a Used Car with an Extended Warranty More

by orcampbell43
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andrew who they fired
Oct 15, 2024 -

Chrysler Dodge Jeep Ram of Utica responded

Hello, We strive for transparency and quality in our sales dealings, and it's concerning that this wasn't reflected during your purchase. I understand that the changes we have made at our dealership since your initial visit have sometimes led to additional frustrations as well. This is regrettable, and I can assure you it was not our intention. If you are still willing, I would like to discuss this experience with you directly and see if we can work toward an amicable resolution together. Please email your preferred contact method and availability to me at ahutchings@carbonecars.com, and I will reach out to you at the first opportunity. Thank you, Allen Hutchings Assistant General Manager ahutchings@carbonecars.com

November 17, 2023

Nov 2024. I found a Wrangler on Jeep.com at CDJR of Utica. Then filled in their online information request. Within 30 minutes I had a phone message and text re More

by gmuckster1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Ross and Matt Coppola, Erik Hyde
Nov 17, 2023 -

Chrysler Dodge Jeep Ram of Utica responded

As technology evolves to allow us new ways to serve customers, it's always great to hear from guests we worked with from afar. Thank you very much for the opportunity to help you into a new Jeep Wrangler! Jordan, Erik and Matt will be proud to have earned such kind commendations for their collective assistance. Our Chrysler Dodge Jeep Ram of Utica team wishes you many exciting and safe travels ahead and we hope our paths will cross again one day down the road.

November 11, 2023

My salesman Kyle was awesome. I live 2 hours away and he took care of everything and made my experience awesome and painless. Utica CDJR gained a customer for life. It helped that More

by ericzollbrecht
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle
Nov 13, 2023 -

Chrysler Dodge Jeep Ram of Utica responded

Eric, it's great to know that Kyle made your experience at Chrysler Dodge Jeep RAM of Utica a memorable one! We appreciate the recommendation and are glad we could provide you with competitive pricing. Looking forward to serving you in the future!

November 08, 2023

Mark Hoch the GM went over and above to help me with the issues I was having with my Jeep. He had Chris Bridge take the reins to see that all the work was completed and it was. Couldn't ask for two nicer pe More

by RickL51
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Hoch GM and Chris Bridge Service manager
Nov 09, 2023 -

Chrysler Dodge Jeep Ram of Utica responded

Hi Rick, Helping our valued Chrysler Dodge Jeep Ram of Utica guests stay safely and happily on the road is always the goal, regardless of what it takes to make that happen. We're thrilled to hear Mark and Chris were able to help solve the issues your Jeep was experiencing, and both will be proud to have earned your commendations. Travel safe and please let us know whenever we can be of service again in the future.

September 29, 2023

Was an interesting time getting a vehicle from these guys, sales team was awesome Kyle and Geoffrey were professional and easy to work with. I bought a used car just to clarify, a couple days later ther More

by mwager1992
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geoffrey Raehm
Oct 03, 2023 -

Chrysler Dodge Jeep Ram of Utica responded

Thank you for taking the time to share this feedback regarding your experience. I appreciate your honesty and I apologize for the level of communication you received and any inconvenience this caused. If you would like to discuss your experience further or if there is anything else I can help with, please reach out. Mark Hoch markhoch@lithia.com General Manager

Oct 03, 2023 -

mwager1992 responded

Nope, no further issues. You guys did everything right in the end and I really appreciate it. I was told you guys were even ready to put a new torque converter in the car. That was really pleasant to hear. Sir you're a good GM.

Oct 03, 2023 -

Chrysler Dodge Jeep Ram of Utica responded

We appreciate you giving us the opportunity to address these concerns. Please reach out if we can assist with anything else in the future.

September 22, 2023

No integrity set and appt to test drive car at 5:15 at night for the next day. Sold the car from under us...said we should have placed a deposit over the phone but never offered us that option. More

by rickaiello71
Recommend Dealer
No
Employees Worked With
Kenny Edinger
Sep 26, 2023 -

Chrysler Dodge Jeep Ram of Utica responded

Rick, it’s unfortunate to hear that the vehicle you were interested in was sold before you were able to see it. I understand your frustration and I apologize if this caused any inconvenience. If you would like to discuss this further, please contact me at your earliest convenience. Geoffrey Raehm 315-922-5864 General Sales Manager

September 12, 2023

Worst experience ever. I would never recommend this dealership to anyone. I purchased my Jeep July 2022 as any new owner I was excited, but to my dismay I had no idea the More

by krweaver
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andrew Wing, Mark(general manager) , Geoffrey Raehm, Erik Hyde
Sep 14, 2023 -

Chrysler Dodge Jeep Ram of Utica responded

Thank you for taking the time to share your feedback. We understand your frustration regarding the issues you have experienced with your vehicle and we do apologize for the time it has taken to make repairs and for any inconvenience this has caused. Because we place the utmost importance on customer safety and satisfaction, our team has worked diligently to make things right. We would like the opportunity to continue working towards a resolution and I look forward to speaking with you again soon. Geoffrey Raehm 315-922-5864 General Sales Manager

July 06, 2023

Disappointed in my car shopping experience with cdjr of utica. I originally went in after doing plenty of research to see one grand Cherokee. The salesman Scott told me it was out, and asked if I wanted to More

by Cdrexler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Scott
Jul 10, 2023 -

Chrysler Dodge Jeep Ram of Utica responded

I regret learning that your car-buying experience was less than satisfactory. We want every customer to feel comfortable while visiting and to leave feeling satisfied. It’s unfortunate this was not the case for you, and I would like the opportunity to address this in the hopes of regaining your trust. Please contact me at your earliest convenience. Geoffrey Raehm 315-922-5864 General Sales Manager

June 26, 2023

Worst dealership experience from start to finish. I planned to trade in my car, gave them the keys to look at mine. The salesman came back out saying trade in per kbb was between 2 amounts and the More

by ELM
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Sales
Jun 29, 2023 -

Chrysler Dodge Jeep Ram of Utica responded

I regret to learn your recent experience was less than satisfactory and want to apologize for the level of communication and customer service you received. Our goal is full transparency and it’s unfortunate to see we fell short. If you would like to discuss your experience in further detail, please contact me directly. Geoffrey Raehm 315-922-5864 General Sales Manager

May 11, 2023

Hi I bought a 2015 GMC Terrain. Brought it back after two weeks for a thermostat and headlight. There service center gave my money back. Been sitting at Lead GMC in Utica NY brok More

by delianwood420
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Erik Agnew
May 12, 2023 -

Chrysler Dodge Jeep Ram of Utica responded

I regret to learn about the issues you have been experiencing with your vehicle and apologize for the inconvenience this may have caused. If you are willing to contact me directly, I would appreciate the opportunity to learn more about your experience. Mark Hoch markhoch@lithia.com General Manager

May 24, 2023 -

delianwood420 responded

Hi Mark I don't actually want this vehicle now cause it's been a month now since I had my vehicle ur service department really screwed my truck can't even start it miss my recalibration for my breathlyzer cause my truck has been broke down. Rather get another vehicle then what u guys sold me u guys fixed it when u get it back sell it get me in something in the price range I bought this one for. I have been patient enough. Had to find rides to work cause I can't get a rental. Just want u guys to make this right. Shouldn't have broken down on me on two weeks after I bought the SUV. I have paperwork for the attorney general office. I am really upset about this. My phone number is 3159415839. My name is Delian Wood.mage I would appreciate u calling me back. Please call me today so we can get this resolved. I am afraid when this gets fixed there is going to be something else that breaks down on me. Don't want to take that chance at all. Please understand where I am coming from. Just make it right I took a loan out of my bank.

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