Chrysler Dodge Jeep Ram of Tampa Bay

Incredible relaxing experience This was the most respectful and professional dealership I have ever walked into and dealt with. When I was going through the deal what we agreed on i This was the most respectful and professional dealership I have ever walked into and dealt with. When I was going through the deal what we agreed on is exactly what happened. There was no nonsense and the communication through all of the people was flawless. I highly recommend this dealer if you want treated right. 5 star dealership. More

Jeep Owner I am very dissatisfied with the purchase of my Jeep Wrangler.. Although my salesman I liked a lot and he did a good job of not pressuring me but its h I am very dissatisfied with the purchase of my Jeep Wrangler.. Although my salesman I liked a lot and he did a good job of not pressuring me but its his bosses I am not satisfied with. 1) First of all, after I had signed all the papers and went out to leave in my 2014 Jeep I was told there was only one key for the vehicle (I asked that they get me the other key at that point and the sales person said they would contact the previous owner. 2) About half way home I noticed that the dealership had only put a little less than half a tank of gas.(One would think that after purchasing a new vehicle they would at least fill the tank). 3) After I got home I accidentally pressed a button on the steering wheel, so I started going thru the options at which point I notice that my oil in the newly purchased vehicle has only 7 percent life left. So obviously they don't service the vehicles that come in as a trade or the oil would have been changed or you would hope that when you buy a new (had 18000 miles on it) vehicle it would at least come with an oil change. 4) I called the day after I purchases the vehicle and reminded the gentleman (I won't call names here) that did the paperwork and reminded him that I was due a second key for my jeep. He said he would have someone call me......it's been almost a week now and I have not heard a word from anyone....no call ....nothing 5) Now I have a light on my dash that says (left rear signal out and change oil soon). 6) I'm wondering what I will find wrong next. I have only had this vehicle a week!!!!! UPDATE - THE GENERAL MANAGER CALLED ME AND IS GOING TO MAKE EVERYTHING RIGHT!!! I also want to mention that this was the second Jepp I purchased here and the first one I was very satisfied with. If they make things right then I would recommend this Dealership!!!!! More

Thanks Jim Browne Jeep" I would definitely recommend this dealership to anybody and make sure you ask for John Frayne. He was very professional and most of all genuine. He w I would definitely recommend this dealership to anybody and make sure you ask for John Frayne. He was very professional and most of all genuine. He went above and beyond to make sure we were satisfied and definitely made this experience a great one. Thanks John and everybody at Jim Browne Jeep !!! J. Zeccola & Lisa Marie More

Our Son's First Truck Our experience with the dealership could not have been any better! John Frane was our sales person. He met our son and made it a personal mission to Our experience with the dealership could not have been any better! John Frane was our sales person. He met our son and made it a personal mission to find a safe but affordable truck for him. John was great with communicating to us while he was on his quest to find the right truck. The day he found it I don't know who was more excited him or us! Since it was our son's 16th birthday present, John even loaned us a giant bow to put on the hood of the truck. It was a birthday our son will never forget and it would not have been possible without everyone who was involved at the dealership. If you want someone who is passionate about finding you the right car then you should go in and ask for John Frane.. We plan on purchasing all of our future cars at Jim Browne of Tampa Bay. The Garcia Family More

Will never go to any other dealer! We spent our entire Saturday bouncing around dealerships. This was, needless to say, our LAST stop! We arrived at Jim Browne and were greeted by Jas We spent our entire Saturday bouncing around dealerships. This was, needless to say, our LAST stop! We arrived at Jim Browne and were greeted by Jasmine. She was our sales representative - and boy was she great! Extremely easy to work with, stuck with OUR agenda- and provided us the information we asked for. Paul was our sales manager- and he did a great job! He advocated for us and worked hard to satisfy our needs. Billy was our finance manager- and he was great in explaining all the terms of our financing, as well as ensuring we weren't in the dealership for hours to complete financing paperwork. So happy we decided to go to Jim Browne. Will never chose any other dealer!! More

Get service elsewhere! I have tried to keep my patience with this dealership because I have to keep bringing my car here, but I cannot keep silent about this any longer. Sin I have tried to keep my patience with this dealership because I have to keep bringing my car here, but I cannot keep silent about this any longer. Since buying my car in 2013 I have spent no less than two hours wasting my time in this dealership every single time I have had to get anything done. One Saturday all I asked for was an oil change and a car detailing. I left my car there ALL DAY because I figured if it takes 2 hours for an oil change I can only imagine how much more time a detail would add. I received no call about it being ready for pick up so I went down at closing time and I STILL ending up waiting over an hour, AFTER CLOSING, for my car to be ready. In late October of last year the cruise control button stopped working on my car. They diagnosed the issue and I was told I would need to come back once a simple button was ordered to be put in my car. I never received a call. I finally called them and they said the part was in. I asked if I should make an appointment to have it put in, as a vain hope to avoid wasting time, and was told "Nope, It'll take just a minute bring it down ANY TIME. I took it down that Friday and was told there were NO TECHS available to work on it. I repeated to the service person what I was told and he said, "Sorry all of our techs are in training." REALLY?? So, furious, I put off going back in for another month. Granted, that was my choice, but I was never told if I don't rush back in there that the part would no longer be there. Well, that is what just happened today. I was told not only that the part was no longer in the facility, but that they would need to REDIAGNOSE THE PROBLEM. How is it possible that you people do not have the technology available to keep record of the same exact part that was needed only a few months eariler?? I can tell you what the problem is....I NEED A NEW CRUISE CONTROL BUTTON. So...after waiting nearly two hours this morning I asked if I could just have my car back because I needed to get to work. I was told the oil had been changed, but that they had not had enough time to REDIAGNOSE the same problem I STILL HAVE. I was asked to, please, bring my car back when I had a few hours, TO WASTE, so they could rediagnose a CRUISE CONTROL BUTTON ISSUE. I cannot even imagine how bad it will be when my car has a serious problem. In summary, I strongly discourage anyone from tying theirselves to the service department in this dealership. I almost cannot wait until my warranty is up so I can take my car elsewhere. And Jim Brown, please hire more techs so I can spend more time enjoying my life and not sitting in your waiting room. More

WORST EXPERIENCE EVER!!!!! LIED TO FROM DAY ONE! wish I had never stepped foot in this place, I purchased a jeep in October 2014 and its been xxxx ever since. Found out that 3 LIED TO FROM DAY ONE! wish I had never stepped foot in this place, I purchased a jeep in October 2014 and its been xxxx ever since. Found out that 3000.00 "bumper to bumper" warranty is NOT bumper to bumper and does not cover what they said. After about two solid weeks of lies and run around I had the opportunity to speak with Glen Bowles who is the manager, instantly he was defensive, rude and by far very unprofessional ...I was simply addressing my bad experiences over the last two weeks and them having my jeep 6 straight days and still was not able to get the work done, and was returned with more problems than it started with... he so arrogantly laughed like it was a joke, I made a comment about not knowing what to do or if I should consult an attorney about the misleading information and lies I was told and immediately he had me removed from the property and asked that I do not ever return. I was told at the time of purchase I had to bring my jeep there to be serviced, and again my jeep started leaking.. the service tech had to ask Glen if I could return to have my jeep repaired!!! Needless to say every time I walk in there I am watched like a hawk to see if I talk to any customers, this past time I was there I was talking to other customers with very similar issues and they were not happy either, I was told if I step foot back onto their property I will be removed. And finding out the work order they wrote up for my jeep was not written to describe all of the problem, and they refused to correct it. this way it was not related to the last repair and so conveniently wont be covered. There is soooo much more, and I am currently working with Chrysler to get to the bottom of this scam they are running over there. And the owners manual with my insurance cards and registration were taken out of my glove box when it was in for repair last... they have done nothing but try and screw me over from day 1. I REGRET I DID NOT READ THESE REVIEWS BEFORE I BOUGHT MY JEEP THERE. Its hard to believe that these 5 star ratings aren't people that are related or paid to write such xx... the only five stars they would get from me would be negative 5!. I have purchased many vehicles over the years and ive had unpleasant experiences but this took the cake! I have never written a review before but I feel like people should know what they are walking into..I wish I did. More

First time Jeep owner...and extremely happy!!! I have been looking to trade in my infiniti G35 for an SUV for awhile and just so happened to go into Jim Browne for a look. I have been an Infiniti f I have been looking to trade in my infiniti G35 for an SUV for awhile and just so happened to go into Jim Browne for a look. I have been an Infiniti fan forever. We were so impressed, we didn't buy just one but two Brand New Jeep Grand Cherokees. My husband ended up trading in his 2014 Toyota Tundra too!! Every one from sales, management to their finance manager went above and beyond to help us drive home happy with our new cars. Great place...great people! More

thanks jennifer b and john w Every time I go there I get the best service ever, the service writer john is the best, and Jennifer ALWAYS makes me feel happy that I come there and Every time I go there I get the best service ever, the service writer john is the best, and Jennifer ALWAYS makes me feel happy that I come there and really CARES. THANKS John and Jennifer. More