Chrysler Dodge Jeep Ram of Tampa Bay

First off Danny in sales was a great salesman. We needed the car ASAP and he was very professional and went above and beyond with the sale and helping me and my family out. (Unless he knew about t We needed the car ASAP and he was very professional and went above and beyond with the sale and helping me and my family out. (Unless he knew about this next part) Now 3 days ago I just bought a FCA Certified Preowned Journey from them, certified by them. This is my third CPO and they have been amazing experiences up until now. Let me tell you what you get when you buy CPO from CDJR Tampa. I did notice some moisture in the drivers carpet but I thought it from being cleaned. After driving the car for the first extended period of time I had a horrible headache. Upon further inspection there was mold under all the seats and I ended up pulling up all the carpet on the driver side. There was about 1/4” of water and the carpet pad was saturated. I am now in my third day of trying to dry/clean the car. They did nothing to “certify” this car besides sign off on it. They did not change the oil. When they change oil or replace parts it is Mopar parts that go on. It has a “Mavis Tire” oil filter on it. The cabin filter looks like it hasn’t been changed for 50k miles and the engine filter is dirty. Who ever signed off on the 125 point inspection should be re-evaluated. Do your job. More

Today we had the pleasure of dealing with Braxton Campbell, Sales Associate with this dealership. He was very informative, willing to show all options available and went the extra mile to answer any Campbell, Sales Associate with this dealership. He was very informative, willing to show all options available and went the extra mile to answer any/all questions. His communication skills were excellent. and he made us feel comfortable during the whole process. He was very attentive and once the deal was established he made sure the procedure was without stress and made the experience very pleasant. The Financial officer was also very courteous and professional and made this process go easy and stressless. He was very knowledgeable and a take charge kind of person. We totally appreciate the service we received with this transaction and will be referring other to this dealership. More

I was treated professionally and respected. the work was done quicker than expected I will be back. the work was done quicker than expected I will be back. More

Clean facility, clean bathrooms, great customer service, and got completed before anticipated time. Also got some things done that I wasn't aware of. Overall great. and got completed before anticipated time. Also got some things done that I wasn't aware of. Overall great. More

My sales person was Thomas Murman and he was an excellent help and a model of how a sales person should conduct’s themselves. He new every technical feature on every vehicle he showed us. He guided us throug help and a model of how a sales person should conduct’s themselves. He new every technical feature on every vehicle he showed us. He guided us through the process of trading in my vehicle for yours. We also had the pleasure of meeting Vernon. This is my second purchase at Courtesy and I want to say thank you for your great service. Everyone involved in my transaction was so helpful and professional. Thomas is a important employee for your team and I would recommend him highly. Thanks agin. Mr Fred DeFelice More

Poor communication about the running board plus installation. The lady in the parts department did not know. installation. The lady in the parts department did not know. More

Alex took care of me very well was very knowledgeable knew what he was talking about finance department was great to took care of a lot of stuff over the phone before I got there was in-and-out in less t knew what he was talking about finance department was great to took care of a lot of stuff over the phone before I got there was in-and-out in less than 30 minutes can't say enough about them would definitely buy a another car from them and recommend them to others. More

Worst customer service. I bought a rubicon from them - it had a defective crack in the fender and its been a nightmare to get it fixed. From a salesman not ordering the part I bought a rubicon from them - it had a defective crack in the fender and its been a nightmare to get it fixed. From a salesman not ordering the part when I had an apt set to not being able to get a rental for the time it takes to get it fixed all of of this was more than 10 calls! When you purchase a new vehicle- look for one with greating ratings just dont pick this one. More

Poor service people skill poor to none vehicle still not fixed after 3 years car in shop 2to3day at a time nothing done had to pay rental out pocket still not fixed after given people work fixed after 3 years car in shop 2to3day at a time nothing done had to pay rental out pocket still not fixed after given people work More

Outstanding service. Excellent selection in a world with an inventory shortage. Great snack machine. Five star experience. Excellent selection in a world with an inventory shortage. Great snack machine. Five star experience. More