Chrysler Dodge Jeep Ram of Tampa Bay

Great Customer Service Shane provided great customer service and followed up with me frequently on my repair status. He was thorough with identifying the issues and I liked Shane provided great customer service and followed up with me frequently on my repair status. He was thorough with identifying the issues and I liked that he personally test drove my Jeep to make sure everything was was fixed. More

Sold a 22k mile truck with them knowing of Trans issue. Purchased (my 1st bad vehicle in 30 years) a used Dodge Ram 1500 with only 22,000 miles, this is a truck that was purchased new from them and serviced Purchased (my 1st bad vehicle in 30 years) a used Dodge Ram 1500 with only 22,000 miles, this is a truck that was purchased new from them and serviced with them, so they knew and know the truck inside out yet they sell it to me well knowing there is a transmission issue, never fixed before putting on their lot and after myself working for car dealers for years & hearing others tell customers this I get the ol' "there is nothing abnormal about your truck, this "back-lash" is what all the Dodge Rams do now". Wow, thank you as this truck is a piece of you know what. NEVER buy from Jim Browne EVER again! More

Van repair We had bought our van at another dealership and found out that they could not work on the transmission so we brought it to this dealership that was c We had bought our van at another dealership and found out that they could not work on the transmission so we brought it to this dealership that was close to my home. It was three days before getting married and we had no vehicle and the advisor at the dealership was very understanding helpful to try and make a stressful situation more tolerable. We are very grateful that they did what they could to fix the van and in the end because of the aftermarket warranty we had everything was paid for and the van is working perfectly fine and we are very grateful that they did such a wonderful job not only on the vehicle but for customer service. More

Shane Stanek in service was very helpful. Excellent and professional, as well as knowledgeable.He communicated with me quite well. The courtesy van driver was also a very good employee as well Excellent and professional, as well as knowledgeable.He communicated with me quite well. The courtesy van driver was also a very good employee as well. More

Awesome experience I bought a used Ram pickup today and it was the best experience I have had at a car dealer. My salesman Derrick was awesome and Nick in finance made i I bought a used Ram pickup today and it was the best experience I have had at a car dealer. My salesman Derrick was awesome and Nick in finance made it a painless process. More

Fantastic experience It was a great experience the employees were all kind and courteous of my time and efficient as a team, I will definitely be back! It was a great experience the employees were all kind and courteous of my time and efficient as a team, I will definitely be back! More

Great experience I saw the truck I wanted. It was on there website but it said in transit. So I called spoke with Don Widner he said he will check on the statist and c I saw the truck I wanted. It was on there website but it said in transit. So I called spoke with Don Widner he said he will check on the statist and called me back which he did said it was at the rail yard and was do in a few days. Don called me on Monday afternoon said it just came in I went to see it on Tuesday morning worked out a no haggle deal they were straight forward bought the truck .Great Experience. Thank you More

Dishonest and fail to do right by the customer Let me start by say my last 4 vehicles have been Chrysler products, but with my recent experience I will no longer purchase Chrysler products. My Dur Let me start by say my last 4 vehicles have been Chrysler products, but with my recent experience I will no longer purchase Chrysler products. My Durango has less then 36k and should still be under warranty. I went I. To have a tpms sensor check because it stopped working. I was initially told it would be under warranty. I then receive a call advising me that it would not be covered because I have aftermarket wheels. So the part is not covered because of something else (dishonest). Because I know it needs to be done I reluctantly pay. When I arrive to pick up my vehicle I find that they have damaged my wheel. They Scratched and dented my wheel. I showed this to my advisor (Sean) who goes and gets what I guess was the manager (Justin). This is where things really went wrong. When I pointed it out to him, he responded by saying, “we didn’t do that”. This literally infuriated me as he not only accused me of damaging me wheel he was flat out calling me a liar. I take care of my belongings and to be told that I was dishonest and careless struck a nerve. I am at a point where I am ready to trade in my Durango and wife’s compass and go elsewhere. We have this warranty forever but it is useless if I can’t trust the people that I have to take my vehicles to, but am forced to. The only way out is to go to another brand, perhaps ford or Chevy. I think my business with Jim Browne autogroup is done. Ed M More

Awesome Service! Great Service and btw Todd Warner took great care of me. It took two days to figure out some numbers but,we compromised and got it done. Great Service and btw Todd Warner took great care of me. It took two days to figure out some numbers but,we compromised and got it done. More

Excellent dealership Thanks for a great buying experience all the way from sales to the sales manager to service and the service manager. They all went out of their way to Thanks for a great buying experience all the way from sales to the sales manager to service and the service manager. They all went out of their way to make us 100% happy and satisfied customers. Thanks again! More