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Chrysler Dodge Jeep Ram of Princeton - Service Center
Princeton, NJ
59 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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59 Reviews of Chrysler Dodge Jeep Ram of Princeton - Service Center
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July 10, 2024
I have purchased jeep grant Cherokee 2021. Dealer offer three oil change free during purchase. During third oil change service department refuse to give free oil change because i have take app Dealer offer three oil change free during purchase. During third oil change service department refuse to give free oil change because i have take appointment after three year and four days. Only four days they cant give oil change free and they charge me 117$. If I would know before I will not prefer to go to dealer for oil change. Other dealers giving free oil change lifetime. I am very disappointing for this service. More
by onlyjitu1
Employees Worked With
1733 TH Tetens
April 09, 2024
DO NOT BRING YOUR CAR HERE FOR SERVICE ! !!! TH TETER (service advisor) AND MANAGERS JEFFREY CLESMELEWSKI and JASON MARTINO ARE THE REASON FOR THIS BAD REVIEW. THEY WILL HOLD ON TO YOUR CAR !!! TH TETER (service advisor) AND MANAGERS JEFFREY CLESMELEWSKI and JASON MARTINO ARE THE REASON FOR THIS BAD REVIEW. THEY WILL HOLD ON TO YOUR CAR FOR DAYS FOR SIMPLE REPAIRS WITH NO LOANER, THEY WILL NOT FIX SAID REPAIRS BUT INSTEAD THEY WILL TRY TO SELL YOU PRODUCTS AND SERVICES YOU DO NOT NEED OR WANT !!! THEN THEY WILL RETURN YOUR CAR BACK TO YOU WITH SCRATCHED RIMS !!!!!!!! THEY WILL IGNORE YOUR CALLS AND EMAILS TO FIX THE RIMS!!! This is the SECOND TIME THEY DAMAGED MY CAR BTW More
by Ahoa3139
Employees Worked With
TH TETER, Jason Martino
November 22, 2023
Very friendly and knowledgeable staff very courteous great atmosphere would recommend this dealership to everyone great atmosphere would recommend this dealership to everyone More
by richstew63
Employees Worked With
November 16, 2023
Florel is great very helpful help me to get into a jeep very friendly staff very friendly staff More
by kgargano60
June 12, 2023
Called to schedule service on my son’s Jeep. Al surrounding dealerships were 3-4 weeks out. Princeton Jeep squeezed me in next day with loaner, ordered parts and had car back to me 3 days later. Al surrounding dealerships were 3-4 weeks out. Princeton Jeep squeezed me in next day with loaner, ordered parts and had car back to me 3 days later. Amazing service from a terrific team of professionals. I would highly recommend. More
by Carbug1
Employees Worked With
Douglas Long
July 17, 2020
I would give them a 0 star if this system allowed me to. Besides never having loaner cars, my problems with my jeep started when I got my jeep back after their mechanics did an air bag recall and oil chang Besides never having loaner cars, my problems with my jeep started when I got my jeep back after their mechanics did an air bag recall and oil change. Then after their error I go back and get charged their last $150+ diagnostic fee and their service rep Tracy Lambert ried to rip me off and sell me over $3000 made up issues with my jeep that I had a third party mechanic double check and confirm that I didn’t need. I don’t recommend Baker Jeep!! More
by johnnysacks1977
Employees Worked With
Tracy Lambert
February 27, 2020
DO NOT USE THIS DEALER!!! Dropped our Jeep Wrangler off for a recall. That went fine. We came back to pick it up after the service dept was closed, we drove around back to pick up the car and we picked u for a recall. That went fine. We came back to pick it up after the service dept was closed, we drove around back to pick up the car and we picked up a nail along with a piece of splash shield in their lot. Tire could not be plugged and must be replaced. Tried to get reimbursed by talking with service rep, service manager, general manager and dealer president. Called repeatedly over several days and nothing. So going in for a service recall is going to cost me $270. I repeat DO NOT USE THIS DEALER. The fact that this nail was in their lot just goes to show how sloppy, lazy, lack of focus and inattention to quality this dealer must have. The fact that they won't own up to their responsibility also shows that they don't stand behind their work. More
by Jerry
Employees Worked With
Service Rep, Service Manager, general Manager, Dealer President
August 19, 2019
Worst service department and service manager Had an oil.change....during this they scratched the hood of my truck requiring taking to a body shop They said they checked my brakes and they were Had an oil.change....during this they scratched the hood of my truck requiring taking to a body shop They said they checked my brakes and they were fine. 3 weeks later i needed new pads and rotors costing me 600 dollars. They lost my wheel lock. Manager was rude and did nothing. Ram gave me 3 free oil changes. Ha...as if I would ever go back to the dealer again. That did not evem come close to covering the over $600 in costs for their ignorance and lying about "checking " brakes. More
by Jbh
Employees Worked With
Service manager/ general manager
August 02, 2019
Don’t go here Not a great experience overall. Still waiting for them to mail plates after calling for them twice. Would never recommend this dealership to anyone. T Not a great experience overall. Still waiting for them to mail plates after calling for them twice. Would never recommend this dealership to anyone. They failed in multiple areas. More
by Lauriefoster55
Employees Worked With
Nick Perna, Dave Spencer
June 17, 2018
Definitely worth the 1hr drive for service Bought my 09 Grand Cherokee back in November 2017. Baker Jeep has been nothing but fantastic about their service! Service Deptpartment is fantastic! D Bought my 09 Grand Cherokee back in November 2017. Baker Jeep has been nothing but fantastic about their service! Service Deptpartment is fantastic! Definitely worth the 1hr drive! More
by Mfrangella
Employees Worked With
Jim Shulack
