Chrysler Dodge Jeep Ram of Princeton - Service Center

Update to my previous 5-Star review, apparently they are great at cdjr of Princeton when it comes to selling you the car, but once it’s yours good luck if there are any issues. My Wagoneer S is one of t great at cdjr of Princeton when it comes to selling you the car, but once it’s yours good luck if there are any issues. My Wagoneer S is one of the problematic ones, and although I don’t blame the dealership for the product Stellantis is selling, their inability to fix the issue and communicate have now reached the point of being problematic. Less than one month of ownership, the vehicle started giving warnings to service the electrical system. Including at times not being able to be put into gear to drive. This would come and go, upon calling the dealership, they were not able to get me in for over a week to give me a loaner car, once the car was dropped off they had it for three weeks, and only after phone calls to Wagoneer support was there any progress or communication at all. Upon getting the car back, the claim was the state of charge on the 12v battery was the issue so they recharged it. They addressed the wiper arm that wasn’t seated properly as well. While having the car in the technician who worked on it mangled the clips the the interior battery cover when charging the battery so much so that when I brought it back to show them not only did they apologize but had to order a brand new entire quarter panel. They also lost or broke some of the plastic fasteners that hold down plastic covers under the frunk, they apparently are vehicle specific and needed to be ordered as well. The maps and other infotainment systems were still operating very pixelated or freezing up along with the latch for the Funk not operating correctly and just needs a quick adjustment. All of which they promised they would look at and take care of once the parts come in for the other issues and I bring it back. So unable to use the frunk, but car seems ok I drive away. Not within days the electrical system light is back on, claim is it is probably just a software update that is needed but not out yet if I turn off car and let it go to sleep it will reset itself, so ok I will do that to turn the light off each time, finally a few weeks later I park car at 75% battery and next morning it is totally dead. Can not even get into it. Called dealership, no help in assisting in how to get in, with some internet research find where the cover for the physical key is to get into car, but still will not respond at all. Had to have car towed into the dealership. Was told that I needed to be prepared to be without the car for multiple weeks once dropped off and that it would be at least two weeks before they could provide a loaner car. Called Wagoneer support again, need to keep documenting all of the issues as Stellantis is going to have to do something, after I make that phone call dealership calls tells me the car is ready, we changed the 12v battery this time instead of charging it, all of the electrical system faults are due to that battery being bad….i sure hope so, I ask about all of the other issues from last month. It is all new to them, different advisor, and nothing is in the file about it, so they have to look into it and will get back to me. Next day, all the parts are on back order, still with no idea when they will come in, reason the car is too new, it is amazing the wiper arm was available last time with the car being so new, but nothing else is. But ok I’ll buy it, could be reasonable, so I questioned about the frunk adjustment and was told they didn’t do that and can just do that when everything else comes in, I literally was told to not use the frunk last time and now that it is there I insisted they fix it and don’t try to return that way telling me to live with it again until next time. That was last week, for what was told to be a quick adjustment. Since then I have responded to their dealer text message and have written multiple emails with absolutely no response. Again lack of communication is unacceptable. I’ve had car 3 mons, total of5 weeks in shop, still not fixed. More

I have purchased jeep grant Cherokee 2021. Dealer offer three oil change free during purchase. During third oil change service department refuse to give free oil change because i have take app Dealer offer three oil change free during purchase. During third oil change service department refuse to give free oil change because i have take appointment after three year and four days. Only four days they cant give oil change free and they charge me 117$. If I would know before I will not prefer to go to dealer for oil change. Other dealers giving free oil change lifetime. I am very disappointing for this service. More

Very friendly and knowledgeable staff very courteous great atmosphere would recommend this dealership to everyone great atmosphere would recommend this dealership to everyone More

Florel is great very helpful help me to get into a jeep very friendly staff very friendly staff More

Called to schedule service on my son’s Jeep. Al surrounding dealerships were 3-4 weeks out. Princeton Jeep squeezed me in next day with loaner, ordered parts and had car back to me 3 days later. Al surrounding dealerships were 3-4 weeks out. Princeton Jeep squeezed me in next day with loaner, ordered parts and had car back to me 3 days later. Amazing service from a terrific team of professionals. I would highly recommend. More

Worst service department and service manager Had an oil.change....during this they scratched the hood of my truck requiring taking to a body shop They said they checked my brakes and they were Had an oil.change....during this they scratched the hood of my truck requiring taking to a body shop They said they checked my brakes and they were fine. 3 weeks later i needed new pads and rotors costing me 600 dollars. They lost my wheel lock. Manager was rude and did nothing. Ram gave me 3 free oil changes. Ha...as if I would ever go back to the dealer again. That did not evem come close to covering the over $600 in costs for their ignorance and lying about "checking " brakes. More