Chrysler Dodge Jeep Ram of Englewood Cliffs - Service Center

I had a crazy issue with my jeep and spoke with the salesman I work with George. He was so kind and guided me as to what to do to tow the jeep over. Kevin was my Service Advisor and was also so incre salesman I work with George. He was so kind and guided me as to what to do to tow the jeep over. Kevin was my Service Advisor and was also so incredibly nice! Kevin worked with my jeep until the problem was found and resolved. I couldn’t have asked for a better experience. I recommend this dealership, George and Kevin to anyone who is looking to lease or fix a jeep. Thank you all! More

***ATTENTION, DONT TRUST KEVIN BISHOP*** **********HES A CROOK********** Drove on the lot this morning arriving 7:45am with my 2022 Ram 3500 Sport, I was greeted by Kevin Bishop. I happened to be the fir CROOK********** Drove on the lot this morning arriving 7:45am with my 2022 Ram 3500 Sport, I was greeted by Kevin Bishop. I happened to be the first customer of the day as I was anticipating on dropping off my vehicle for a on going warranty concern of my 12" radio display. While being written up by Kevin Bishop, Dominic (neighbor/manager) took interest in my milage and recommended 30k. While negotiating the services and prices we both stumbled across a price concern in the service, in which I reminded the advisor I have a maintenance package. I was quoted $499 Front Differential $499 Rear Differential and additional $499 driveline flush plus addition $175 for my oil change even though i have a maintenance package. With concerns about the status of my package I decide to call Ram Customer Care and gave the dealership the green light to work on my vehicle i would call and check. After 5 minutes of sitting outside of the service drive entrance in my spare veicle infront of service drive I noticed my truck being driven around back by the porter to the back parking area. Watching my vehicle parked I now decide to leave the property as I was still on the phone with Ram North America. Being informed by Ram customer care that my contract is valid, however the dealer I visit price menu is more then contract offer so it's MY choice to pay the difference or follow back with dealer I have been attending that honors my contract. Disconnecting with Customer Service I then decide to call a previous dealer I've visit to ask for price. When I found out another certified dealer offered the exact same service for half the price I immediately called and texted Kevin Bishop to not perform any maintenance service just the warranty concern about radio. My call to Kevin was pretty direct, I want to get the best bang for my buck, Kevin's tone of excitement changed but I was told ok radio only! Kevin then calls me back no more then 7 mins from the canceling and tells me "your vehicle is already in the shop and all my fluids are drained so looks like we going to have to do this service." I immediately stopped him and informed him not only did I just leave the lot and my car is parked in the back but I also have low jack on my vehicle and I'm informed everything my vehicle is started yet has not been started since I left the property. Kevin then goes and reply, we pulled the fluid and opened all the caps on new product and that's over $400 in merchandise that can not be returned. I then reminded Kevin I am a seasoned service advisor I have been through the business and the lies that are being told is turning me away as a customer. Kevin then replies back, well if your not going to perform no service than you can come pick up your truck! I reminded him my vehicle is there for a service which is the radio, Kevin replies, we'll we not going to get caught up in a radio spend all day on that if you not doing anything else so you can take your truck somewhere else. At this point I'm in utterly shock that my 2022 vehicle is behind denied attention of warranty because I'm not interested in over paying for maintenance service. Now I'm turning around to go back to dealership maybe 5 more mins pass between last call and I'm already online with Ram customer service, this time Kevin decides to call me back with which suppose to be a offer by his manager but failed to deliver the message. Dominic now takes over the call to ask what was the price of the other dealer so they can match. At this point I no longer wanted anymore service or work to be performed by this dealer as it is very clear they are crooks and if your not spending any money with them, they will not offer any warranty work. Waisted my entire day and now have to wait 3 more weeks to make another appointment with another dealership. More

This review is about the service department. They are scammers. Specifically, Lochan Latchman. I explained that my oil change and tire rotation was fully covered under my Jeep Wave policy. In or They are scammers. Specifically, Lochan Latchman. I explained that my oil change and tire rotation was fully covered under my Jeep Wave policy. In order to get the price he originally quotes, he ended up jacking up the hourly labor fee to $209 per hour. I paid $400 for a service that should have been free. I called Jeep corporate, they filed a complaint and will help me look into this More

worst service dept i have ever delt with, plus incompetent and also lied to me about the repair incompetent and also lied to me about the repair More

Just simply scammers-they are always trying to tell you need more then you need.Run from Dominick. need more then you need.Run from Dominick. More

Worst customer service ever. Total scammers. Complete incompetence. Do not go here. Horrible people. Zero stars Total scammers. Complete incompetence. Do not go here. Horrible people. Zero stars More

Brought car in. Easy and painless. I couldn’t pickup when ready. No problem. Picked up next day and car was totally cleaned for me!! Thanks so much Easy and painless. I couldn’t pickup when ready. No problem. Picked up next day and car was totally cleaned for me!! Thanks so much More

Brought truck in for “I/c coolant level low”. They Brought truck in for “I/c coolant level low”. They charged me $4200, went to pick up truck all of a sudden had check engine light, told them, they “ Brought truck in for “I/c coolant level low”. They charged me $4200, went to pick up truck all of a sudden had check engine light, told them, they “diagnose” the truck for 2 weeks and tell me it needs a new turbo!! They tell me it’s back ordered, and nobody has one in stock, even tho a dealer 2 hours away had a turbo in stock. The service manager talks down to u, very disrespectful, when asked to speak to someone in customer service, he said there’s nobody! When asked to speak to the owner, he stated, “the owner doesn’t speak to any customers!!!” After having it there for a month, I pulled it out with a tow truck because all of a sudden it wasn’t drivable. Take it to another dealer and they tell me the coolant level sensor is physically broken. If that’s the case and that’s why I brought it there in the first place, what happened to the $4200????? Frustrated beyond belief!!!Constantino is disrespectful, and the manager Baglione does nothing to help, it’s all about the money for these guys. I should’ve never been here, wish I read the reviews and the comments on the Better business Bureau!! Stay away!!!!!!!! These guys are useless crooks, and don’t bother complaining when the service manager is married into the family. Good luck More

Unprofessional and dishonest. DO NOT RECOMMEND!! Very disappointed in their dishonest service. They lie about services being done when it was not conducted. I've called on Thursday to Constantine and Jay disappointed in their dishonest service. They lie about services being done when it was not conducted. I've called on Thursday to Constantine and Jay but no one calls back. When email was addressed to their Corporate Director David Porter of Route4cars, he calls Saturday afternoon to investigate and call back Monday. On Monday night, I get an email response which made me call FCA Customer Service and file a complaint. The advisors Dominick and Kevin both have evidently lied to David and his email response was "no work was authorized, no work was performed and you were charged nothing." Who would wait for over 6 hours to take a look at noise concerns and requested oil change and then refuse?? The technician even put a oil change sticker for next oil change date/miles but oil change was not performed. The common courtesy to call back was ignored. They did not even bother with a return call when requested. As for the noise, tires with 10/32 in tread were blamed. Kevin says I can call Fidelity Warranty (for tires/wheels) myself and file a claim. Provided no help what so ever. As for the oil change, I was told it's on us since we had you waiting for so long. As for the brake pads supposedly replaced on 3/2021 from CDFR Englewood Cliffs, it still squeaking, when requested to replace the brake pads, they simply said noise could not be replicated... and pads were not changed. The squeaking noise was heard as soon as I left their parking lot and stopped at the stop sign. It's a shame that advisor Dominick who is mentioned for terrible reviews multiple times gets away with lying and unprofessionalism. Don't waste your time here. Take your business elsewhere. More