Chrysler Dodge Jeep Ram of Englewood Cliffs

I took my 2018 PHEV chrysler Pacifica to this dealership back in November for a check engine light. I had previously taken the car to my local authorized service mechanic where all regular maintenance wer back in November for a check engine light. I had previously taken the car to my local authorized service mechanic where all regular maintenance were completed, but the check engine light was not diagnosed because they didn’t have the tools or the technician to work on a hybrid vehicle. At the dealer, Englewood chrysler, the service advisor was very aggressive on a $399 diagnosis package (I was unaware that this package was an oil change and tire rotation maintenance package, not a diagnosis) At the end of the day, they did not diagnose the check engine light, they asked me to take the car to another dealership that has the tools and the technicians to work on hybrid cars; and performed the oil change in the “package” for $399, even though I especially told them that all maintenance like oil and tires were already performed a few weeks ago. I ended up taking the car to another dealership (Riverdale chrysler in the Bronx) they did diagnosed the check engine light and determined that the was a problem with the electric coolant heater and it would be covered under the federal emissions warranty. Something Chrysler of Englewood completely fail to diagnose and instead charged me $399 plus taxes for unnecessary oil change. I spoke with Dominic, the service manager, today. After reconfirm everything, he never apologize for the terrible service or offered a refund, he just told me that the best he could do is give me credit for a future service appointment. Unbelievable. Don’t go to this dealership. Save your money and aggravation. More

Terrible service, don't do it. I bought a brand new Jeep from this dealer, and went for my first oil change/tire rotation at 8K miles. The service tech insisted I get a $400 'In I bought a brand new Jeep from this dealer, and went for my first oil change/tire rotation at 8K miles. The service tech insisted I get a $400 'Inspection' in addition. I told him the Jeep only has 8K miles and just wanted the oil change and tire rotation. They told me I could be voiding my new car warranty by refusing the $400 inspection, and got very aggressive with me. Then they said the tires couldn't be rotated so they didn't do that. On my service sheet, they stated that I refused the inspection which could void my Jeep warrantee. What the f#$R#$... Never again. More

Tim and his staff are great, would definitely go back! !! Really made leasing a vehicle a positive experience. !! Really made leasing a vehicle a positive experience. More

If I could provide them with less than 1 I would. The worst auto group to work with. Please save yourself the frustrations and headaches. The service department is the most unprofessional, disorganiz The worst auto group to work with. Please save yourself the frustrations and headaches. The service department is the most unprofessional, disorganized set of people you will EVER come across. A flaming dumpster fire is what accurately describes them. The manager is worse than the employees. Unresponsive and unhelpful about sums it. They've made me hate my Jeep. More

This was the worst car service experience that I have ever had. Terrible effort along with what seems to be incompetence. Details: 12/5/22: I dropped my car off due to a check engine light 12/6/22: ever had. Terrible effort along with what seems to be incompetence. Details: 12/5/22: I dropped my car off due to a check engine light 12/6/22: I am told that there are certain problems with a leak/wiring issues. I gave them my auto warranty info 12/7/22: I called, service advisor said they were still waiting for approval 12/8/22: I call again, this time he says that his supervisor told him that he should call the warranty company since its been 2 days already (I dont understand why he would need his supervisor to tell him that, if he cared he should have called himself the day before) Later in the day I call again and I was told that the warranty company would give an answer the next morning 12/9/22: I call in the afternoon, service advisor claims that he is on hold with the warranty company. I call again later and am told the same thing but its closing time so he says he will try again money 12/12/22: I call in the morning, leave a message, never got a call back. I then end up going to the dealer, 1 week after my car was dropped off. Its near the end of the day, 5:30pm. I ask the advisor if there are any updates, he said no. I then decided that I had enough and took the car, but had to pay a $470 diagnostic fee to get the car (that includes taxes) I asked for a detailed report of the "diagnostics", was told that I would get an email the next morning. As of now, I still have not received that email. That same evening, I drove the car straight to another Chrysler dealer. The next day, Tuesday 12/13, they started looking at it. I was shocked when I got a call just 2 days later, Thursday 12/15, saying that my car was ready. On top of that, I didnt have to pay anything because the extended warranty covered it. The fact that it took only 2 days to get the diagnostics and the job done at the other dealer confirmed my suspicion that they delays caused at this dealer were due to their incompetence. Also, a lack of effort and caring because it didnt seem to be a big deal to the service advisor that my car was there day after day. He was just waiting for the warranty company to call him instead of taking the initiative and effort to call them. For days after I took the car, I tried to call to speak to a manager to express my concerns. I never got a call back, except one time on Friday 12/16 a customer care person called me and said she would convey the message to the service manager and that I should get a call back on Monday 12/18. I never did get that call. So in summary, terrible customer communication, terrible effort, lack of caring about my situation and incompetence in dealing with auto warranty company . I would not recommend this place for service More

I have owned a total of three jeeps in the last ten years and I have never come across what I believe to be poor customer service. Upon entering the service department I was blind sided by several signs sta and I have never come across what I believe to be poor customer service. Upon entering the service department I was blind sided by several signs stating that I had to pay a 3% surcharge. Why you may ask? I would be using my credit card to pay for services rendered. This was smugly verified by Mr. Latchman. However, if you go to the dealership website there is not mention of this 3% charge. In fact, the email confirmation of the appointment I scheduled online made no no mention of a 3% surcharge. I can safely assume the Mr. Latchman verified this bit of information later because he informed me that someone authorized to reimburse me the 3% increase would call me at a later date. My nest issue is simple. Mr Latchman asked what was I having done on my car. My response was a oil and filter change. Check my fluid level, specially my battery. Mr. Latchman repeats what I stated, but took it upon himself to add "four wheel alignment. I immediately corrected Mr. Latchman. Then he said it is recommended with each service. However, right in front of me is a big sign informing customers to have their wheel alignment done every 6,000 miles. Mr. Hatchman states that my car just failed a wheel alignment assessment. Someone please inform me of the technological advancements that can tell him my wheels are not in alignment simply by driving my truck into the bay area. When did the car attendant give him that information. I am very perceptive. The attendant handed Mr. Hatchman my key. Finally my car war ready. Mr. Hatchman who took it upon himself to call me by my first name hands me the invoice for $203. 55. However, he expressed his anger by stating in the document that I declined the following services: a. emissions system service b. four wheel alignment 3. scheduled vehicle maintenance. I did not decline anything. I knew what my car needed and apparently Mr. Hatchman did not appreciate this. I will not suggest that it was racial, gender or age discrimination. However, I will always wonder if it was one of the three. The only certainty I can safely say is that I will not be returning to Chrysler Dodge Jeep Ram of Englewood Cliffs ever again. More

Do not ever bring your vehicle here for service. They run a terrible operation and everyone in the service department has bad attitudes. Giving them 0 stars is too many. I've brought my jeep in They run a terrible operation and everyone in the service department has bad attitudes. Giving them 0 stars is too many. I've brought my jeep in here twice and both times I had very poor experiences. The 2nd I brought my car in for an appointment, they never even got to it. I called 3 days in a row and each time they couldn't give me an explanation of why it wasn't being worked on, but said they would call me back which they never did. Eventually I went to get my car and I spoke with the manager Dominc who took no ownership of their lack of service. One of the reasons they didn't get to my car was because I didn't lease from their dealership. This is a very very poorly run service department, stay far away. More

Leased a Jeep for our daughter. George Martinez was our sales rep. Can’t say enough good things about this young man. George made our entire experience painless. I will do business George Martinez was our sales rep. Can’t say enough good things about this young man. George made our entire experience painless. I will do business with Chrysler Jeep of Englewood Cliffs, NJ in the future. More

Great dealership, no complaints. Very accommodating to all my needs and concerns. Could not have asked for a better experience. Very accommodating to all my needs and concerns. Could not have asked for a better experience. More