Chrysler Dodge Jeep Ram of Clifton Park

I feel it necessary to defend the dealer the review below me. I was getting my vehicle serviced at the same time. We were in the waiting room when a young lady came out and said they were a little behind. Th me. I was getting my vehicle serviced at the same time. We were in the waiting room when a young lady came out and said they were a little behind. This man became enraged and screamed at the girl. His “authoritative” voice was more of a threat. The manager came and asked him to leave and he became very aggressive. I go to Zappone’s for all my service and I am always treated with respect. I felt it necessary to defend them and tell the truth. The man who gave the review has some serious issues and should seek professional help. In his case “authoritative voice” = threat More

WARNING! WARNING! WARNING! I employ you to stay away WARNING! WARNING! WARNING! I employ you to stay away from this business! Many of you connected with me through the years know that I would never rip WARNING! WARNING! WARNING! I employ you to stay away from this business! Many of you connected with me through the years know that I would never rip a business unless I had due cause! DO NOT PURCHASE OR LEASE A VEHICLE FROM ZAPPONE CHRYSLER JEEP DODGE RAM DEALERSHIP IN CLIFTON PARK, LIKE EVER! Zappone has to be the worst dealership that I have ever had the displeasure of doing business with. Here are the FACTS: I had a 1:00pm appointment made for 1/8/20 because my check engine light came on and when this happens you can't remotely start your car, which totally sucks this time of year. So usually with a check engine light your mechanic would hook it up to a computer and codes would come spilling out the problems in minutes. Like a dummy and very patient person, I sat in their waiting room for over an hour and a half with no word on what they found. I waited 10 more minutes and then went back to the service desk to speak to the service agent who checked me in. At first she looked at me like she had no idea who I was, I asked her in my authoritive voice, "What is going on with my truck? I have been waiting for over an hour and a half with no word!" She looks at me and says, "I don't know." So instead of dealing with her incomitance, I went in to find a manager to voice my disappointments. There I find only a Financial Manager who refuses to connect me with the owner. I explain to him what has happened and he goes to look into it. About 5 minutes later the service girl agent comes in to the waiting room and says to me that my truck will be out in 5 minutes. WAIT, WHAT! Using by authoritive voice I said "Wait a minute, that's not how this works, you have such bad customer service here and the lack of communication is ridiculous!" "Why was I not told what the problems were before you supposedly fixed them? "Why was I not updated on what was going on? Why were you letting me sit out here without saying anything?" "You have no accountability, this place is awful and has absolutely no customer service!" She leaves me saying that my truck will be out in five minutes. (Get ready for the good part!) I'm sitting in a chair mind you, and I hear a door slam open with a man vigorously walking towards me shouting, "How dare you speak to my employee like that!" Now this man who is over 6' tall and being overly aggressive gets into my face and starts screaming at me. Truth to be told, I immediately stood up and yelled back at him, "This is how you address your companies incomitance?" Long story, short... words were exchanged loudly and then I found myself surrounded by 5 service men, all of them yelling at me to get the xxxx out, getting in my face and being very aggressive. Now those of you close to me know that I am not a violent physical person, however, I can have some real zingers come out of my mouth when I feel threatened. At this point, five guys are surrounding me yelling at me with insults and threatening bodily harm! That's right, bodily harm! One guys rips off his mask gets inches from my face and threatens to beat the xxxx out of me with his little backup buddy! At this point, I am walking out backwards because I did not trust turning my back on these idiots! (Please note at no time did I remove my mask or threaten bodily harm to anyone.) They told me that I was fat, they used profanity and made fun of my license plate! 😂 As I backed out of the building the guys followed me to the parking lot, again my Truck was not there and not ready. The guy with the no mask is still harassing me. I can only assume that the lady service agent was either a wife or dating one of these gentleman from the behavior that I was witnessing. Then I got into my truck and left in shock of what just happened. I decided to call the State Troopers in Clifton Park and report the incident. I was told on the phone that I should come down and fill out a harassment complaint, so I did. I get there and talk to an officer who told me that its not harassment but he will file a complaint. Unfortunately, I did not pull out my phone and video tape the madness, so its a she said, he said situation. I asked the officer if he could demand to see the security videos inside the place, smart right? Well nope, the officer calls the dealership which they deny everything and tells the officer that they don't have video cameras! What, there is no cameras at a car dealership? LOL, So I can immediately hear the sounds of someone sweeping it under the rug! LOL If you believe that the dealership has no videos of inside and outside of their property I have a bridge I can sell you! What does everyone think? I did my public duty, and am letting everyone know about the unprofessionalism of this dealership. Enter at your own RISK! Here is some bonus info, I took my truck to them four weeks ago for a 15 minute oil change and when they drove my truck in they rammed it into the lift and wrecked my tire! Completely destroyed it, I had to wait 6 hours for them to repair/replace the tire! FULL DISCLOSURE: I only have 6,000 miles on this truck! Stay away from ZIPPO ZAPPO ZAPPONE! NO CAMERAS MY xxx! More

I bought a new truck from Zappone in September. I drove three hours to Zappone because they had the only truck around with the options I wanted. The financing had been already figured out and we had agreed three hours to Zappone because they had the only truck around with the options I wanted. The financing had been already figured out and we had agreed on a tentative price. They knew I was coming and the truck wasn’t even washed and there was 2 inches of water in the bed. The drain holes were plugged. When test driving the truck it was out of alignment. When discussing the purchase the sales manager said he was not moving on the price at all because the paperwork was already done and he was not changing it and that they already weren’t making money on the truck and they couldn’t run a business like that. And then he told me we worked his butt off to get the interest rate he got me. My credit is excellent so I doubt it was that hard. He knew I drove 3 hours and told me I could take it or leave it. The only reason I didn’t walk out was because I wanted the truck and it was the only one like it around. It was amazing how fast he changed the paperwork (that he wouldn’t change) when I added gap insurance. I was there at 9 am and didn’t leave until 1pm because the truck was not ready. The wash/detail they did on the truck was horrible and it’s dirtier under the hood than my 15 year old Chevy. The service was terrible and nobody cared about the fact you had to wait four hours for what should have been an hour. You would think they would have been thrilled that someone was finally buying a truck that had been there for 9 months but I guess not. The cherry on top is that we agreed on them throwing in a class 5 hitch pin to seal the deal. They said they’d send it to me. They never did. I talked to Matt Zappone in October and he said he’d take care of it. He also said he’d set me up with a maintenance plan through mopar. It’s the end of December and he still has not done anything he said he would. If the owner doesn’t do what he says he will, how do you think the rest of the employees are going to treat you? More

Jessica Nowiak in service holds that department together she’s pleasant and goes out of her way to make service pleasant most of the other advisors are miserable. I love working with a women who knows her s she’s pleasant and goes out of her way to make service pleasant most of the other advisors are miserable. I love working with a women who knows her stuff. See Jessica Nowiak she will take care of you. More

I wish i could give 0 stars. I spoke to a salesman multiple times about a vehicle, made an appointment to come in, negotiated a price, and secured financing. I drove 2 hours the next morning for my ap multiple times about a vehicle, made an appointment to come in, negotiated a price, and secured financing. I drove 2 hours the next morning for my appointment and when I got there he showed me the car. As we were standing there talking about it, another salesman walked right over, put another couple in the car, and had them drive away. If they will treat each other that way just imagine what they will do to you! More

Worst experience ever This so called dealership change the oil on a friends car and the oil filter fell out the next day. She told them about it and they picked it up. Her This so called dealership change the oil on a friends car and the oil filter fell out the next day. She told them about it and they picked it up. Her engine is now blown and the vehicle does not drive, They didn't provide a rental and tried to make her take the vehicle with damaged motor. She went to pick up the vehicle and was sworn at by Mike Pendagast. He told her to take the car and get off the lot. This is the most unprofessional rude service I have seen. This place is a huge joke and should be investigated. Don't take your business there. STAY AWAY!!!!!!!!!!!! More

They were polite and nice to pick us up and bring us there. From the point of entering the vehicle is was a hidden nightmare. Had to wait for Bill Lovey who we finally had was so gracious to be greeted there. From the point of entering the vehicle is was a hidden nightmare. Had to wait for Bill Lovey who we finally had was so gracious to be greeted by after we went on a test drive. Once greeted I stood to shake his hand and the who was allegedly Bill Lovey also said his name was Corey the guy I have been messaging with. I was messaging with Bill Lovey so who is Corey.? He also had no level of respect or professionalism as when a sales person has a couple or 3 or 4 people in front of them they should they should focus there attention accordingly versus making a potential customer extremely uncomfortable do to the eyeballing factor of the man's spouse. This is extremely non professional and it's actually a huge lack of respect. It's not a jealousy thing it's a respect thing. Being at a dealership to get a vehicle is not being in the environment of hey wye sex my wife. This is a problem and shows the level of respect from this establishment to me and to others should be very well aware and prepared. This was not a friday or saturday night out at the local bar. There is a time and place for things and at the same time to eyeball a person significant other in a very rude mannerism is not tolerated by myself at anytime I feel it's very disrespectful. I wasnt bring my wife there or myself there to feel levels of discomfort and also to have him walking behind her as the deal fell apart due to the nature of how he couldnt control himself he decided to take one more shot as we were leaving and he was focused on her as we were exiting making her backside the focus of his attention at this point and hom being very offensive towards me. I will never go back to this place for anything at all ever NEVER. The lady who gave us our water was very nice. More

Don’t trust The Zappone dealership. They have employees that lie to lure you into the dealership then when you get there its an entirely different story. They are your typical “slimy” car salesmen who not that lie to lure you into the dealership then when you get there its an entirely different story. They are your typical “slimy” car salesmen who not only bash their lying co- workers but admit their co-workers do mot know what they are doing. They wasted my time- I will never shop there again and you shouldn’t either. More

Great Service If you are looking for a vehicle. Look no further than Zappone in Clifton Park Christopher Horn is more than a sales person. He takes the time to If you are looking for a vehicle. Look no further than Zappone in Clifton Park Christopher Horn is more than a sales person. He takes the time to listen to your needs and makes sure you purchase the vehicle to suit lifestyle, More

Great purchase experience! I recently purchased a 2016 Ram 1500 Sport from Jess Dimeo. I thought it was important to note what a great experience it was dealing with Jess. Sh I recently purchased a 2016 Ram 1500 Sport from Jess Dimeo. I thought it was important to note what a great experience it was dealing with Jess. She is professional, thorough, and extremely knowledgeable. She answered all of my questions about this vehicle and exceeded all of my expectations. I would highly recommend Jess, and Zappone Chrysler Jeep Dodge Ram. More