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Chrysler Dodge Jeep Ram of Chicago
Chicago, IL
322 Reviews
CDJR of Chicago is the fastest-growing Chrysler Dodge Jeep Ram dealership in the city. But our award winning service doesn't stop in Chicago! Thanks to our convenient location at Western and Peterson, we serve the Northwest and Near West suburbs and Northwest Indiana as well. We have been under new ownership and management since June 2022 and our commitment to always delivering a world-class experience is behind everything to do. whether you need to make a vehicle purchase, want to sell your current vehicle, or you are looking for a dealership to trust your vehicle care to, look to us. The proud family at CDJR of Chicago.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 322 reviews
November 06, 2023
I problems, no hassle. Delivered car as promised. Thanks for your great service and friendly atmosphere. Delivered car as promised. Thanks for your great service and friendly atmosphere. More
by boganjc1
Verified CustomerEmployees Worked With
November 05, 2023
Pleasant shopping experience. Did not feel pressured on all levels. Obtained the vehicle needed with all of its safely ty fetures. Did not feel pressured on all levels. Obtained the vehicle needed with all of its safely ty fetures. More
by Nursegray1999
November 03, 2023
Great service! Very helpful and very kind the representative. Service was quick and easy. Great! Very helpful and very kind the representative. Service was quick and easy. Great! More
by maggierose729
Employees Worked With
November 03, 2023
500 for a battery when my starter was under warranty. ..worst service advisor and theives ever...I got 30 years in automotive business... DON'T GET SERVICE HERE ..worst service advisor and theives ever...I got 30 years in automotive business... DON'T GET SERVICE HERE More
by CHICAGOAUTOFINANCING
Employees Worked With
Omar
November 02, 2023
Friendly and efficient. Filling the space to get to the fifteen word minimum. Thank you. Filling the space to get to the fifteen word minimum. Thank you. More
by Tdk
Employees Worked With
November 02, 2023
I had a horrible experience at this dealership. I was told my package I purchased to get oil changes was expired which I know for a fact wasn’t & then was given an exorbitant quote for my brakes whi I was told my package I purchased to get oil changes was expired which I know for a fact wasn’t & then was given an exorbitant quote for my brakes which was $800 more than my mechanic charged me. I asked to speak to a manager and Christian Gomez wouldn’t get him for me until I saw him sitting in another room & he was useless too. This dealership is about screwing over the customer and making as much money as they can any way possible. More
by mary-mal
Employees Worked With
October 30, 2023
They were fantastic! Communication was great and they returned all of my calls. I would recommend this dealership to everyone. Communication was great and they returned all of my calls. I would recommend this dealership to everyone. More
by pcook1436
October 26, 2023
Everyone was very friendly and explained the whole process as it was my first time there. Would certainly go back again! Each step of the process from bringing in the car to driving away was smooth sa process as it was my first time there. Would certainly go back again! Each step of the process from bringing in the car to driving away was smooth sailing! Thanks! More
by farrell0
Employees Worked With
October 25, 2023
Good service customer care nice people. Will use it next time definitely and will recommend Will use it next time definitely and will recommend More
by 1asalman
Employees Worked With
October 24, 2023
This was the absolute worst experience I have ever had with a car dealership. I made an appointment for a repair. When I brought my car in for the repair, I was told it would be several hours before they with a car dealership. I made an appointment for a repair. When I brought my car in for the repair, I was told it would be several hours before they were able to look at my car and diagnose the problem even though I had scheduled an appointment with the expectation that they would look at it right away since I had an appointment. I also told them that I had purchased a service contract for $2500 at their facility when I bought the vehicle new and that I thought my repair should be covered by my service contract. They told me they would check into it and get back to me. The end of the day came and nobody had called so I called to check in. I was told that my car needed a new seal in the exhaust system and that it would be ready the following morning by 10:30. I was also told that the repair would be just over $200. When I arrived at 10:30 the next morning to pick up my vehicle, I was told that they "forgot" about my vehicle and the work had not been started yet so I was forced to wait for the work to be complete. When the work was finished, I was told that the cost would be $580. I had added new windshield wiper blades to the repair but didn't expect them to cost almost $400 extra. When I confronted them about the change in cost, they brought another person over to look at it and the cost ended up being reduced to $367. When I inquired whether they had confirmed that the repair would be covered by my service plan, they told me they would look into it and issue me a refund once they confirmed with the provider. Five days went by and nobody called me so I reached out again, I was told that the repair was not covered because I needed to have the service done where the car was purchased. The dealership where I brought it in for the repair was where I bought the car so I was confused. I was told that this dealership had been sold and that it was no longer Napleton Jeep. Now it was Jeep of Chicago. This made no sense to me as I was not informed that there was new ownership and that my repair would not be covered because the agreement was sold by the prior ownership. I spoke with a director to voice my concerns and was told that in order for the repair to be covered by the service plan, I would have had to take it to Napleton Mazda in Schaumburg. I asked for the director to see what he could do to help work with the service agreement provider and he basically said we didn't sell you this service agreement so we can't help you. More
by mikefrankkw
