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Chrysler Dodge Jeep Ram of Chicago
Chicago, IL
319 Reviews
CDJR of Chicago is the fastest-growing Chrysler Dodge Jeep Ram dealership in the city. But our award winning service doesn't stop in Chicago! Thanks to our convenient location at Western and Peterson, we serve the Northwest and Near West suburbs and Northwest Indiana as well. We have been under new ownership and management since June 2022 and our commitment to always delivering a world-class experience is behind everything to do. whether you need to make a vehicle purchase, want to sell your current vehicle, or you are looking for a dealership to trust your vehicle care to, look to us. The proud family at CDJR of Chicago.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 319 reviews
November 22, 2023
The employees in the service center’s always is very helpful and friendly, and above all the service is timely and complete. helpful and friendly, and above all the service is timely and complete. More
by slickbutch8
Verified CustomerEmployees Worked With
November 18, 2023
Scheduling my usual maintenance for my Jeep was easy and quick as was the service. Excellent service and work all around. Great job team! quick as was the service. Excellent service and work all around. Great job team! More
by rugbypoet
Employees Worked With
November 17, 2023
Just bought a new 2024 Jeep wrangler from Emily and I’m in love with it!!! Amazing experience and customer service. in love with it!!! Amazing experience and customer service. More
by Nicholas
Employees Worked With
November 16, 2023
They were awesome ! The visit was completed same day. Work was performed for exactly what I needed. The visit was completed same day. Work was performed for exactly what I needed. More
by andrewberk86
Employees Worked With
November 16, 2023
Really good service and technician was very professional with the video documentation. Vehicle was back to my possession clean too with the video documentation. Vehicle was back to my possession clean too More
by Soteropoulos
Employees Worked With
November 15, 2023
In my 30 years of being a loyal Chrysler customer, this service department is the absolute worst. I wasted so much time waiting and experienced the worst customer service. on the first day I arrived right service department is the absolute worst. I wasted so much time waiting and experienced the worst customer service. on the first day I arrived right on time for my 9am appointment I was told that the diagnostic will be done and because of a union strike, they may not have the parts on site. This was fine because I was told what to expect ahead of time. I did elect to wait because this is my only car. I patiently waited for service for 3 hours, then found out that the parts weren't available, and would need to be ordered. Ok, understood, didn't complain. Then, I paid $500+ so they could order the parts. Then, a week later I'm told they are in. So, we make an appointment, my husband takes the day off of work to bring the car in at the appointed time of 8am so that we can have the car back that evening. He takes the bus home and waits. No phone call...I call at 5pm and am abruptly told that "It's a big job" and that the car can't be fixed until tomorrow. No apologies, just very blunt and matter of fact, like they're doing me a favor. Which they werent because I didn't have a heads up that I would be without my car for another day. My husband calls the next morning to get clarification, because now he has to take another day off to pick up the car. He is told by the service manager that they haven't even started on the car yet and don't know if the car will be fixed by the end if day two. At this point, waiting was no longer an option, we needed our car to go to work. My husband was not happy and asked why our car wasn't fixed yesterday and he wanted it guaranteed that it would be fixed today or we will have to pick up the car. The manager was unapologetic and told my husband that, "I'm not god." So, that was it, my husband told him that he was picking up the car now. To that, the Service Manager said, "Good, now I have only one person mad at me." So, my husband takes the bus and picks up the car. That was 2 weeks ago. Now I am finally able to take my car into our more reliable and much nicer mechanic. That mechanic is located an hour away from where we live now, but I'll drive back to our old town, just to get this car fixed. Oh, and by the way, this mechanic said that this is NOT a big job and he'll have it fixed in a few hours. I feel that the service center overbooks appointments and prioritizes those waiting in the waiting room over those who just drop off their vehicles. Just because we dropped off the vehicle doesn't mean that we didn't need our car. We did. We also could have done without the attitude. The attitude just made everything much worse. A simple apology instead of the snarky comments would have been much better. Yes, I did get my money back for the parts, but I would have rather just brought the car in and had it fixed when it was originally suppose to be done. More
by TG
Employees Worked With
Other Employees :
I don't have his name, but he was very rude. He was supposed to be the service manager?
November 15, 2023
Everything about the service experience was great. Quick, friendly, and well done. Will come back for all my service needs. Quick, friendly, and well done. Will come back for all my service needs. More
by akrauszer
Employees Worked With
November 14, 2023
I just bought my 2024 Wrangler Sport not too long ago for my son and the salesperson Emily was fantastic! She went above and beyond to get us a great deal and we couldn’t be happier! my son and the salesperson Emily was fantastic! She went above and beyond to get us a great deal and we couldn’t be happier! More
by John Almo
Employees Worked With
November 14, 2023
Great communication from the service department while servicing your vehicle. Christian is a knowledgeable service advisor and great to work with. servicing your vehicle. Christian is a knowledgeable service advisor and great to work with. More
by gomezhugo54
Employees Worked With
November 14, 2023
Always great service! Christian is awesome! Thank u so much for taking such.hood care of me. U guys r the best Christian is awesome! Thank u so much for taking such.hood care of me. U guys r the best More
by ascuras
Employees Worked With
