Chrysler Dodge Jeep Ram of Chicago

Came across as sleazy to me. They really weren’t listening to me instead they just wanted to sell me something. My battery to my car remote was low and they said they would repla They really weren’t listening to me instead they just wanted to sell me something. My battery to my car remote was low and they said they would replace it they didn’t. They washed the car off and it had dents on the hood which was unnoticeable because it was dirty. The interior was not cleaned out and he dust dirt and crumbs along the seats and door jambs. I came in with a pre approval with a lower interest rate than what they ended up giving me and when I came the following day to correct it I was met with lies about the guy would finances me would not be there but I arrived later and he was. The dealership manager said he wasn’t sure how things worked because he had only been there for 5 days prior to me coming in. I asked for business cards they didn’t have any. I purchased LoJack on the vehicle which they didn’t activate. I had to call back in. Terrible people. Terrible service. I get it though cars are sitting in lots for longer and they needed to move the car. I would NEVER recommend ANYONE here More

This dealership was great. Love the way the employees treat their buyers I would recommend them to anyone Love the way the employees treat their buyers I would recommend them to anyone More

we have long felt that any car-purchasing experience would be a challenge - no matter where we went. alas, we have used this dealership (formerly Napleton's) for many car purchases (more less painful t would be a challenge - no matter where we went. alas, we have used this dealership (formerly Napleton's) for many car purchases (more less painful than others), so when we wanted to upgrade our 2013 to a 2023, we found what we wanted in stock and went and made the transaction ... how WAS it? hmm ... felt the company is working very hard to have all the diversity, inclusion pieces in place which, to our sensibilities, doesn't always equate with quality. we made our purchase - in cash - which meant no one would make more money off of us and the customer attention swiftly waned. no surprise. our sales person was "fine" - young and still learning how to listen. would this experience have been different/better elsewhere? likely not. More

Was not impressed, had appointment car was not there to be seen. Salesmen never gave his name. They ran credit and told me it was too much car for me. I have a $40,000 secure loan with BOA, and told the sa be seen. Salesmen never gave his name. They ran credit and told me it was too much car for me. I have a $40,000 secure loan with BOA, and told the salesman I had $5,000.00 to put down. Car was advertised at $47,000. Didn’t think we were that far off. I also have a 2014 Range Rover Sport that I owe around $8,500.00 on(158,000 miles) and they didn’t seem willing to work with me. More

Jesica and the dealership were great. They worked on a vehicle for us for a while but not their fault (factory issues). They worked on a vehicle for us for a while but not their fault (factory issues). More

It went smoothly and I love how my advisor kept me up to date with updates on repairs. Also, shout out to Roland for washing my car thoroughly. Thanks guys!!! date with updates on repairs. Also, shout out to Roland for washing my car thoroughly. Thanks guys!!! More

My experience was great and they performed the work in a timely fashion, as always. Thanks! timely fashion, as always. Thanks! More

Extremely poor experience. They were very slow to respond- like days. Then the vehicle advertised was MUCH more expensive than the advertising showed, because of “add-ons” th They were very slow to respond- like days. Then the vehicle advertised was MUCH more expensive than the advertising showed, because of “add-ons” they said they could not remove. Worst experience with a dealership EVER. Don’t shop here, I would say they are deceptive in their approach to the point of fraud. More

Did not address the root cause of the problem; tire pressure sensor on and under warranty and they did not fox it. They turned it off, but it came back on the next morning. I can’t think of any other r pressure sensor on and under warranty and they did not fox it. They turned it off, but it came back on the next morning. I can’t think of any other reason they would not want to fix the problem other than just plain poor service. More

Very attentive to requests for status. Arranged for me to speak with technician who fully explained the source of the problem and fix that was recommended in a TSB. Arranged for me to speak with technician who fully explained the source of the problem and fix that was recommended in a TSB. More