Chrysler Dodge Jeep Ram of Chicago

I had to sit and wait 2 hours for the car I came to see. I was told the manager had it and was on his way back. I believe the car was being worked on. Instead of say it’s not in good running condition they I was told the manager had it and was on his way back. I believe the car was being worked on. Instead of say it’s not in good running condition they sold me a car that’s been back at they shop more then I have drive it. More

Quick and Easy service, convenient location for me. Making appointment was easy, will return to this location. Making appointment was easy, will return to this location. More

I have been a long-time customer at this location. I have also had numerous dealings within the past year. My questions and concerns were answered and addressed, as well as the staff helped me unders I have also had numerous dealings within the past year. My questions and concerns were answered and addressed, as well as the staff helped me understand different aspects of my vehicles. I worked a lot with Robert in the parts department with my 2007 Jeep. He is comprehensive in his responses and very helpful. Christian is also phenomenal at customer service and helpful. Billy is personable and sold me my new car. He worked hard and followed through on all commitments. I met another young man (9-22-23) who helped me understand many of the technical details of my new 2023 Jeep which is substantially different from my 2007 Jeep. (meaning all the car's operations are automated). Bottomline, these are nice, service-oriented people. More

Very good service . Have time for customer and their customer supportive. They also have time to explain everything to you Have time for customer and their customer supportive. They also have time to explain everything to you More

I feel the dealership was dishonest with me and know that the deal was signed and the vehicle delivered they will not return my calls. Can you help here? the deal was signed and the vehicle delivered they will not return my calls. Can you help here? More

The noise coming from my car remains even after service was completed and new parts were purchased and installed was completed and new parts were purchased and installed More

Knowledgeable and friendly staff. Will recommend this dealership to my friends and family. Thank you Christian. Will recommend this dealership to my friends and family. Thank you Christian. More

I had an electrical service issue with my new Chrysler, bought 6 months, but the old service manager was militantly rude, unprofessional, and refused to service their own vehicle. I have a service warrante bought 6 months, but the old service manager was militantly rude, unprofessional, and refused to service their own vehicle. I have a service warrantee but this customer service issue resulted me suing this dealership. You may want to think twice before buying lemons at this dealership. More

I had a very rough interaction on my last visit. I had to call 4 times to find the status of my car and the issue was never even addressed after a couple days I had to call 4 times to find the status of my car and the issue was never even addressed after a couple days More

Great service as soon as I walked in the door. My new Pacifica is everything I've ever wanted. xxxxxxto Pedro who helped every step of the way. My new Pacifica is everything I've ever wanted. xxxxxxto Pedro who helped every step of the way. More