Chrysler Dodge Jeep Ram Brooksville

Gave me my contact in a small closed manilla envelope, never went over it. Found after reading it a few days later that I had been charged $4,479 for add on protection that I had not asked for or agreed never went over it. Found after reading it a few days later that I had been charged $4,479 for add on protection that I had not asked for or agreed to. Can't trust this dealership. Says they are family owned and operated, do you treat your family by sneaking extra costs under the table. Retired Chrysler employee so was to receive a discount but the $4,479 added back erased my employees discount plus probably increased my lease payment by a $100 a month. Will never deal with Brooksville CDJR again. And if you're smart, you won, either. More

If you are thinking of going to Brooksville Chrysler on 50, don't. This damage was caused by the dealership. The hood was not latched and flew up. The cover for the fuse box was not secured, either. This c 50, don't. This damage was caused by the dealership. The hood was not latched and flew up. The cover for the fuse box was not secured, either. This could have caused a serious accident. They had it for 32 days, ruined our vacation and have the worst customer service. The loaner they gave us reeked(4 fragranced odor eliminators under the seats) and was impractical for our needs. After a week or so, they gave us another one that did not give my husband headaches from the smell. If you want to be insulted, go see the Sales Manager Bob. If you need information about your car and like to be ghosted, call Mike(we were told we were #1 priority, LOL!). The Service Manager Charlie is nice, but lacking in automotive knowledge. GM Shannon has her hands full with the bunch she has. They fixed the damage(that could have been avoided), but ruined our plans. Time we can never get back. Go to Jim Browne in Dade City. I wish we had.....😩 More

The worst "Customer Service" from any Service Center of any dealership I have ever used since I first started using these sevices in 1973! any dealership I have ever used since I first started using these sevices in 1973! More

After purchasing my brand new Jeep. Customer service was nonexistent. Couldn't get through to the service department for anything. After trying for a week to get through somebody finall Customer service was nonexistent. Couldn't get through to the service department for anything. After trying for a week to get through somebody finally answered from the service department but they were far from nice. Considering I just spent $60,000 there.. buying my new Toyota Highlander was a much better experience. Also they pressed me for Social Security number, even though I was paying with cash. More

Buyers should be cautious when dealing with this dealer, as they sell trucks and cars with hidden issues. I purchased a 2020 Ram 2500 and, just two days later, noticed a ticking sound. When I reported it to as they sell trucks and cars with hidden issues. I purchased a 2020 Ram 2500 and, just two days later, noticed a ticking sound. When I reported it to my salesperson, they dismissed it as normal based on Charlie and Mike's input, which I found hard to believe. I took the truck to Jerry Ulm, where a technician diagnosed a bad lifter. After multiple attempts to contact the general manager, I finally received a response stating that they would only fix it under warranty, but I wouldn’t be provided with a gooseneck rental truck. They suggested trading it in or dealing with the issue myself. This level of customer service is unacceptable, and I would never treat a customer this way. More

Easy to work, not high pressure. Trade was fair without hours of negotiation. Thank you. Trade was fair without hours of negotiation. Thank you. More

Very pleasant salesperson. Wasn’t pressured on anything. Great experience! I would refer this dealership to anyone looking for a car! Wasn’t pressured on anything. Great experience! I would refer this dealership to anyone looking for a car! More

Don’t know how they have a 4. 7 review when you can clearly see all the one star ratings. The service department is the worst. Every time I go there I wait hours for an oil change 7 review when you can clearly see all the one star ratings. The service department is the worst. Every time I go there I wait hours for an oil change so I stopped going there for oil changes. Recently, I scheduled a recall appointment online, because I couldn’t get ahold of anyone in the service department. When I scheduled I explained in the note that I was coming in for a recall and would like someone to contact me to make sure the part would be there. As usual no return call. I continued to call until I finally got a human and scheduled the appointment on the phone. I asked to cancel the appointment made online and she said there was no online appointment. I asked to schedule me far enough out that they would be sure to have the part for the recall. She assured me the part would be there by the time of my appointment. She then told me it would take the whole day so I have to make an appointment early if I wanted my truck back the same day. The day before the appointment I got the reminder for the original appointment scheduled online. (That I was told didn’t exist.) Showed up for the appointment scheduled for earlier in the day. The person checking me in didn’t seem to be able to find my name on the list. Eventually, I was checked in. Was told it would be a couple hours and they would call when it was done. Over 7 hours later, I called. There was no answer as per expectations. Got a ride up to dealership to be told they took pictures of my truck and would be ordering the part and would call me to schedule a time to come in and fix the recall. This was all supposed to have been taken care of. They had my work truck for a full day, missing a day of income. They never told me I could come pick it up, and now they will have it for who knows how long if and when the part does come in and if they even call me to schedule the recall appointment as promised. There is no excuse for a place to run this poorly. Nobody seems to care about the customers. Nobody cared that I lost a whole day of work because my work truck was sitting there all day for nothing more than a photo shoot. AVOID THIS PLACE IF YOU CAN! More

Called service 5times in 2 hrs. No answer. Now I will take my business elsewhere. Next time I will go to the ma and pop. They just lost out on a $800 trans. service. No customer ser No answer. Now I will take my business elsewhere. Next time I will go to the ma and pop. They just lost out on a $800 trans. service. No customer service. More

Had my car for over three weeks. The only reason they started working on it was because I was continually calling when I was picking it up. They left it running in the pick up lane. The only reason they started working on it was because I was continually calling when I was picking it up. They left it running in the pick up lane. I shut it off, went to start it again and the car was dead. They blamed it on my battery reading low, but I had no issues with my battery when I dropped it off three weeks before so they jumped it to give it to me and they were gonna let me leave and wherever I was going to stop, they knew that my car was not gonna start, and I would be stranded, extremely unprofessional unorganized, and have no work ethic whatsoever. More