Christopher's Dodge Ram

I took my vehicle in for service paid $3,368. 32 to fix everything they said was wrong with it and less then 72 hours later it died and now they’re telling me that it’s going to be $9,500 before t 32 to fix everything they said was wrong with it and less then 72 hours later it died and now they’re telling me that it’s going to be $9,500 before taxes to fix it even though I just spent thousands of dollars to “fix” it More

Bought a car that was one of the mechanics sons car I was told. Many issues which they must’ve known about being from him including covered up paint issues and water leaks inside the car which wasn’t noticea told. Many issues which they must’ve known about being from him including covered up paint issues and water leaks inside the car which wasn’t noticeable until it had rained. The guy that helped me purchase the car backed the car out and drove it out but could not drive a manual very well and was burning the clutch while moving it. When I first bought I was told a couple things would be fixed. When I brought the car back in for those issues to be fixed they ordered the wrong parts. Instead of letting me know they were the incorrect parts the car sat there all from 9AM-3PM and they didn’t hesitate to call. I finally showed up there thinking the car would be ready to be told the parts were incorrect and I could bring it another day. I’d highly recommend looking at other places before going here. Will update with water damage pictures later. More

Best sales and service! Not sure why all the negative reviews? We have only experienced the best sales and service of our purchased vehicle from them and our vehicles we pur Not sure why all the negative reviews? We have only experienced the best sales and service of our purchased vehicle from them and our vehicles we purchased before we found this amazing dealership. More

If you have me their best truck and told me I had to get it serviced here I’d say no thanks and give it back. These guys are morally bankrupt. Steer clear it serviced here I’d say no thanks and give it back. These guys are morally bankrupt. Steer clear More

DO NOT TRUST this dealership, they are just liars try to sell vehicles to you, but not reliable people. they sell vehicles with missing parts and do not tell you before you purchase. avoid this dealershi sell vehicles to you, but not reliable people. they sell vehicles with missing parts and do not tell you before you purchase. avoid this dealership for your money. avoid this dealership for your money. More

**UPDATED 2/16/23- Jason from the service department called me just as promised. We discussed the ride height issue and he took the time to research while we were on the phone. Jason was able to get my called me just as promised. We discussed the ride height issue and he took the time to research while we were on the phone. Jason was able to get my truck in 2 days later and have the problem solved within an hour. To Darrin, Jason and Wes (who I believe was the technician who worked on my truck) I just wanted to say thank you for helping turn what was initially a negative experience into a great experience! **UPDATED 2/14/23- I spoke with Darrin and he is having another service department employee contact me today. I believe his response likely had me confused with someone else. I most certainly have not been contacted directly by a single person from their dealership let alone their service department. I have not been offered to bring it in to have the sensor calibration done simply because I have not been able to schedule it since my calls hadn’t been returned. So at that point nothing had been offered to me, again because lack of communication was the problem here. Lastly, the assertation that my selling dealership could not get me in for months and that’s why a contacted Christopher Dodge Ram is also incorrect because I bought the truck in Virginia and it wouldn’t make sense for me to service my truck there for obvious reasons. Anyway, Darrin and I agreed to wipe the slate clean with a fresh start. I’m updating from 1 to 3 stars and will update again after. As a side note, I have heard good things about their service department from fellow TRX owners, specifically because one of their technicians owns a TRX and is familiar with some of the special components that this platform has. I did try to have the ride height sensor calibration done at a local dealership, yet still having the same error message and this is why I’m adamant about getting it to a reputable service department which is Christopher Dodge Ram. **ORIGINAL- This place is pretty awful with communication. You have to call to schedule appointments and can’t do it online. I called Service department and spoke with Rick Lujan to get my Ram TRX in. He said he would call me later in the evening to schedule and if not then the very next day first thing in the morning. This was end of December. Never heard from him so I called 2-3x per week for the next month and left a voicemail every time and never received a call back just to schedule an appointment. Great service department and way to treat a customer with a $100k truck. More

So funny that I see all the reviews for this place and it's so mixed. From my experience this is by far one of the worst representations of Ram service I've ever personally experienced. I own my vehicle. it's so mixed. From my experience this is by far one of the worst representations of Ram service I've ever personally experienced. I own my vehicle. I took it there to have a look at some warranty work that was done. They used my warranty just to flip parts instead of getting to the bottom of the problem (blowing new driveshafts after only 4-6 months). They even got me buy parts that had absolutely nothing to do with solving my issues (found out after the fact).The lack of communication from the service manager (Rick) was horrible and after everything they've put us through, I'm back to square 1. Once again I'm 4-6 months in about to lose my 3rd driveshaft and I'm being told to just take my business elsewhere. That's not a problem but, when I attempted to collect all of my paperwork I was only given bits in pieces with missing info including the the read out for full diagnostics that were ran by 3 different service techs + Rick and the white substance found when servicing my differential Rick personally told me they found. None of which is in my paperwork?? I confronted Darren (The General Manager) about the situation especially the paperwork gaps and missing info even showed him pictures the drive shaft they're leaving me with completely rusted out the joint in the middle (2 piece) has shavings where the seal has been broken Ieaking from every joint. His response and I quote was "that's because it was services that were performed 4 to 6 months ago We're not not gonna give you anything except what I've sent over. You can take your business elsewhere" I don't know about the other 300 reviews on here but, I will never take my truck back to this place and I would recommend anyone thinking about it have 2nd thoughts or look around there are better places to have your vehicle serviced and better people to deal with for sure Thanks More

Nickey Mickeletto in service department was incredibly great to work with! 😃👍thank you Nickey!! People like you are a pleasure to work with. I will share my positive experience with my friends and famil great to work with! 😃👍thank you Nickey!! People like you are a pleasure to work with. I will share my positive experience with my friends and family. Keep up the great work! More

This dealership is super sketchy. Knowing inventory is low and since we are not in a hurray for a new truck we went in to build out a new Dodge Ram Big Horn. The salesmen gave us a price that was $8,000 h low and since we are not in a hurray for a new truck we went in to build out a new Dodge Ram Big Horn. The salesmen gave us a price that was $8,000 higher then the quote we got building it out on line. While we would expect a small differential he had no explanation for the large difference. We brought it to the attention of the manager Randy who agreed that it shouldn't be that different. We agreed to email them the full specs of our online build so they could explain the difference. We did so over a week ago. Randy has not returned my calls and Zach the salesman periodically emails us saying he's "working on it". The last email suggested that we come in to talk it over. We will be going into a dealership in the next week but it won't be there's. Lesson learned: Always build it out on line first to keep them honest. More