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Chris Nikel Chrysler Jeep Dodge Ram Fiat - Service Center
Broken Arrow, OK
70 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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70 Reviews of Chris Nikel Chrysler Jeep Dodge Ram Fiat - Service Center
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January 08, 2019
Service visit Brought my wife’s truck in for power train inspection everything checked out good. Tommy did a great job as usual,only took about an hour to get it do Brought my wife’s truck in for power train inspection everything checked out good. Tommy did a great job as usual,only took about an hour to get it done! More
by Jcameron45
December 21, 2018
Service Took my truck in for check engine light was EGR code Kyle was able to clean it instead of replacing saved me a lot of money very thankful for that.All Took my truck in for check engine light was EGR code Kyle was able to clean it instead of replacing saved me a lot of money very thankful for that.Allen in parts is always a great guy and very helpful he goes out of his way to help me along with Theron and Tommy.Always a great bunch of guys, thanks to all of them. More
by Jcameron45
Employees Worked With
Other Employees :
Todd,Kyle,Allen , Corey Hinson, Theron Yohn
November 09, 2018
Very good experience Had my winter tires installed always do a great job there Abel the service manager is always a great guy excellent customer service .Theron is a great Had my winter tires installed always do a great job there Abel the service manager is always a great guy excellent customer service .Theron is a great guy too,always very helpful and thorough. More
by Jcameron45
October 24, 2018
Decent experience Only stopped by so wife could sit in front seat. She saw car, liked what she saw and we ended up buying first car we saw. Salesman was friendly, knowl Only stopped by so wife could sit in front seat. She saw car, liked what she saw and we ended up buying first car we saw. Salesman was friendly, knowledgeable and patient. Decent Experience? More
by Don21!
Employees Worked With
Tom Vue
October 17, 2018
Best service, hands down! We purchased my truck here, and the whole experience from Sales to Service has been amazing! Special thanks to Nate for all of his help! We're a Dodge We purchased my truck here, and the whole experience from Sales to Service has been amazing! Special thanks to Nate for all of his help! We're a Dodge Family, and this dealership has every other one beat, hands down! More
by cnbash
Employees Worked With
Nate Lusby
October 16, 2018
Bought a Land Rover My husband and I went to have my 2016 Dodge Charger serviced, while there my husband asked if I’d like a different one. He really wanted an SUV, I rea My husband and I went to have my 2016 Dodge Charger serviced, while there my husband asked if I’d like a different one. He really wanted an SUV, I really didn’t want to trade my Charger that he just bought me a year ago. He found a Land Rover he really liked and I thought I’d like to try and get the loan myself. Matt was able to approve me. He got me an excellent deal and worked very hard to get me low interest and easy payments! I’m so happy that we got the SUV! Also my husband bought me the Charger from the same place. He basically walked out within 30 minuets to the keys to my Charger! I’m so happy with Matt and Chris Nickels for both vechiles and not having to spend a whole day just buying a car! Amazing place and employees! I’ll definitely be back! More
by Debbie and Rick123
Employees Worked With
Matt Drymon
September 15, 2018
I'm very happy about choosing Chris Nickle in Broken Arrow. Chris Nickle the best car dealership this side of the country. I never felt rushed or hustled. I was treated with respect at every turn. Everytime I Chris Nickle the best car dealership this side of the country. I never felt rushed or hustled. I was treated with respect at every turn. Everytime I talk about the dealership I always mention Alfredo, a good man that saw the client first then the company. I felt safe and never doubted he was first interested in helping me rather than selling a car. I would buy all my cars there at Chris Nickle. The most comfortable car shopping location. More
by Ford Fun 777
Employees Worked With
March 21, 2018
If I could give less than 1 star I would DO NOT USE CHRIS NIKEL SERVICE/ EXPRESS OIL CHANGE! I've bought several cars from Chris Nikle over the years but never again! Called and verified wha DO NOT USE CHRIS NIKEL SERVICE/ EXPRESS OIL CHANGE! I've bought several cars from Chris Nikle over the years but never again! Called and verified what time they would take last car for oil change. Drove 35 miles, and I showed up 30 min before cut off time, only to be told by the service manager all of the technicians had left for the day. As I'm being told this 5 of their technicians were milling around the service bay cutting up and goofing off. Explained to the service manager I had drove a long way to get oil changed and was even 30min before their cut off time. With an attitude he agreed to take my 2014 Avenger in for oil changed. It took a while for them to change my oil even though they had nothing going on. I paid and left. 3500 miles later I go to get my oil changed at South Point Tulsa and am told they can't get the drain plug off to change the oil. I took the care home and tried to get the drain plug off myself. Practically impossible! I have a good friend who runs a automotive repair shop so I took the car to him to see what he could do. It took a 3/4" pneumatic impact to get the drain plug off and it also had to be replaced due to the hex being messed up from using an impact. So apparently Chris Nikle service manager vengefully thought it would be funny to have the original drain plug installed with an pneumatic impact. I will for no reason never take my care back to those idiots with attitudes and I will never purchase another car from Chris Nikle. More
by Formulacoop
Employees Worked With
service manager
February 24, 2018
Don't care about customer service Don't waste your time coming here. Last 3 visits to the service department have been awful. I had service done under warranty on my car and came to pi Don't waste your time coming here. Last 3 visits to the service department have been awful. I had service done under warranty on my car and came to pick it up and got the keys. I come back for a oil change and all of a sudden I have a deductible I was never told about. There was a gentleman with red hair and a beard that was at the desk and he offered no help. I have been trying to get a quote on brakes called several times and never got one. Asked for one at my oil change and didn't get one. I asked for it at checkout and the awful red headed guy said go ask this other guy. Waitied another 20 min just to get my quote. Awful customer service has been the last couple times. I would never ever bring my car back here if I had a choice but the dealership is the only place I've found who can change the oil. Avoid Chris Nikel at all cost. They only care about money and not customers or people in general. Awful awful building. I will make sure to spread the word about how bad we have been treated. We have purchased 4 cars from Chris nikel and get treated like this..... It's ridiculous. More
by Kling88
Employees Worked With
Red haired guy
December 01, 2017
Long suffering!! My wife and I have bought several new cars from Chris Nikel over the years. I am on my third Ram from them. Over a year ago I started getting error me My wife and I have bought several new cars from Chris Nikel over the years. I am on my third Ram from them. Over a year ago I started getting error messages on my radio. I contacted the service department made an appointment and brought it in. It began with waiting on software updates, bringing my truck in 6 times, hoping they were going to replace my radio. Finally, Monday they called me and said they had a radio in and wanted to make an appointment to replace it. Tuesday I received an email confirming my appointment. Along with another phone call and text message trying to set up another appointment. (I am not complaining here, but it seems like they don’t communicate well). The good news is my 2015 Ram has a new radio, so far no error message! My wife and I are going to be trading her 2014 Durango next year and we are going elsewhere. This really stinks because we are all about buying local, supporting our community. In the business that I run we are all about customer service. It is what sets you apart from the competition. All along the radio needed to be replaced. I knew it, they knew it, but all I heard is that Dodge made them do what they did. I disagree with passing the buck. Chris Nikel should have fixed my truck a year ago so they could keep our business. Sometimes service comes at a cost, but in the long run it pays off. Chris Nikel is great at selling you a vehicle, I like their buying process, but not so much at honoring their service commitment. More
by Mike Seagraves
Employees Worked With
Daniel did what he could
