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Chris Nikel Chrysler Jeep Dodge Ram Fiat - Service Center

Broken Arrow, OK

4.0
70 Reviews

70 Reviews of Chris Nikel Chrysler Jeep Dodge Ram Fiat - Service Center

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March 15, 2019

Great Customer Service Even though I didn’t buy my truck from Chris Nikel, they have always treated me as if I did. Their customer service is the best I have experienced in More

by Tyler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Schiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2019 -

Chris Nikel Chrysler Jeep Dodge Ram Fiat responded

Thank you for the awesome review, Tyler. We are so happy that Tommy and the rest of our team has made servicing your vehicle as easy as possible. We appreciate you choosing Chris Nikel, and we promise to deliver the same great customer service when it is time to replace your truck.

March 12, 2019

Drove 600 miles to have Chris Nickel service. Your service department has always provided me top tier assistance..., Fermon Hansel runs a fantastic shop and has more than earned my trust..., I j More

by Satisfied Chris Nickel Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Jewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fermon Hansell
Mar 13, 2019 -

Chris Nikel Chrysler Jeep Dodge Ram Fiat responded

Wow! How many dealers did you pass on your way to get here? We are fortunate to have Fermon on our Service Drive. He always takes care of his customers. Thank you for choosing Chris Nikel to service your truck, and thank you for the five star review!

March 12, 2019

Recall Chris nickels is the best place to get and have a car serviced. They are the friendliest and welcoming people there is and I will buy another car from More

by Kennethpearson333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will O'Bannion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Schiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fermon Hansell, Brandon "Fish" Fisher
Mar 13, 2019 -

Chris Nikel Chrysler Jeep Dodge Ram Fiat responded

Kenneth, thank you for taking a moment to share your experience. We appreciate your business and look forward to serving you in the future!

March 11, 2019

Zach Perry and his team were awesome! Will definitely be bac Zach was great. Kept me updated on service and made sure vehicle was done on time and correct the first time. very personable and easy to work with. 1 More

by Brooks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Perry
Mar 11, 2019 -

Chris Nikel Chrysler Jeep Dodge Ram Fiat responded

Thank you for the five-star review! Zach is the "new guy" on the service drive, but is proving to be a valuable member of our team.

March 10, 2019

Professional & personable I have taken my 2019 RAM 1500 in several times for some accessory installations and minor recalls. Even though I didn't purchase the truck here, I hav More

by Charles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2019 -

Chris Nikel Chrysler Jeep Dodge Ram Fiat responded

Charles, thank you for sharing your recent experience in our Service Department. We are thrilled to hear that Carl made your visit as hassle-free as possible and did keep you up to speed on your truck's status. We appreciate your business and value your recommendation!

March 03, 2019

Service You would have got five stars, but your financial department tried to screw us out of thousands when we bought a new car from you. My wife and I are More

by Budmike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fermon Hansell, Ray Ortiz, Bill Lee
Mar 04, 2019 -

Chris Nikel Chrysler Jeep Dodge Ram Fiat responded

First, we would like to thank you for your business in our Service Department. Next, we would like to apologize for your recent experience in our Finance Department. Our goal is for an easy, transparent process when it comes time to take care of your paperwork. We are looking into the matter, but I would invite you to call Matt Loveless, the head of our Finance Department, with any concerns at 918-806-4180. We do want to make this right, so we can continue a long business relationship no matter what department you may visit.

March 01, 2019

Great service. Service writers and parts employees are very helpful and knowledgeable. Always willing to answer your questions and and get right on your vehicle in a More

by Hank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert, Tim, Justin, Michael, Randy., Fermon Hansell, Lisa Bullard, Robert Blackwell
Mar 04, 2019 -

Chris Nikel Chrysler Jeep Dodge Ram Fiat responded

Thank you for taking a moment share your experience in our service department. We appreciate your business and the five-star review.

February 20, 2019

Fermin is amazing!!! We have a fleet of about 16 Fermin has won our business over with his attention to detail. Also they get our work trucks back on the road quickly!!! More

by Harold@@@2019!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fermon Hansell
Feb 20, 2019 -

Chris Nikel Chrysler Jeep Dodge Ram Fiat responded

Thank you for taking a moment to share your experience in our Service Department. We would be lost without Fermon. He does such a great job taking care of our commercial customers. We appreciate your business and the five-star review!

February 14, 2019

Purchase and repair From my purchase (Cedric), subsequent collision repair and warranty repair (Abel), the customer service (very personable) and work was/is exceptional More

by Cgrayson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cedric Janes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Bullard
Feb 15, 2019 -

Chris Nikel Chrysler Jeep Dodge Ram Fiat responded

Connie, thank you very much for the five-star review. We do our best to make sure everyone's experience is easy and hassle-free no matter which department they visit. We appreciate your business and look forward to seeing you again.

January 23, 2019

Able Flores is awesome Able Flores completely restored credibility to this dealership in every way , I had many issues that needed to be resolved and he took care of it with More

by Cynbaue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2019 -

Chris Nikel Chrysler Jeep Dodge Ram Fiat responded

You are correct. Abel is awesome! His product knowledge and dedication to excellent customer service make him the perfect individual to lead our Service Department. We would be absolutely lost without him. Thank you for choosing Chris Nikel to service your vehicle and for the five-star review.

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