Chris Nikel Chrysler Jeep Dodge Ram Fiat - Service Center

Poor customer service!! Take your vehicle to get serviced ANYWHERE but here. If you want it done right and on time, go to a different mopar dealer. Techs left bolts loose Take your vehicle to get serviced ANYWHERE but here. If you want it done right and on time, go to a different mopar dealer. Techs left bolts loose and ripped the liner to “gain better access”. the service manager Abel did nothing, wouldn’t reimburse for the pieces that had to be replaced. Needed to be on the road by 5, they said that was not an issue. I could easily have waited til the next day to allow more time. I didn’t receive the keys til 5:15 And missed class due to the underpromise and broken trust that Nate lead me to believe. More

Longer than expected I dropped the Jeep off 7AM on a Thursday and didn’t get it back till a week later the following Thursday. I did have a lot of work done to it but wasn I dropped the Jeep off 7AM on a Thursday and didn’t get it back till a week later the following Thursday. I did have a lot of work done to it but wasn’t expecting it to take that long at all even with some parts needing to be ordered. I had to have a rental but when it was all said and done they covered 5 of the 7 days. It was because of Nate Lusby I have them 4 stars. He answered my text promptly whenever I had any questions. If I wasn’t for him I would probably give them a 2 or 3 star rating based on the length of time. One of the little things they did was replace a build in the map light for me and it still doesn’t work. Its a minimum 45 minute drive from home to the dealership, I can wait till my next oil change to have it looked at. More

Great service and courteous employees Under building construction, but Corey, service rep, displayed professionalism and deep concern for the customer. I am handicapped and he explained Under building construction, but Corey, service rep, displayed professionalism and deep concern for the customer. I am handicapped and he explained to me what the "engine light" on meant and that he would determine the faulty codes and fix the problem. I had bought the van from them a week ago. Picked up my van...everything fixed....Corey said, no charge. The used car people, finance office and CORY represented the company well More

Routine Maintenance / Recall / Replace tires Zach was great to work with. I was greeted properly upon arrival, he kept me informed throughout the process and my vehicle was completed when promise Zach was great to work with. I was greeted properly upon arrival, he kept me informed throughout the process and my vehicle was completed when promised. Always great to work with everyone at Chris Nikel. More

Service exceeded my expectations I brought my car in for a scheduled recall notice repair. I was told that it would likely take 2 hours to complete. They explained why this recall was I brought my car in for a scheduled recall notice repair. I was told that it would likely take 2 hours to complete. They explained why this recall was issued and exactly what they were going to do to remedy the issue. It took them less than an hour and a half and they had me on my way. Chris Nikel has consistently provided this level of service over the 18+ years I've been coming to them. More

Great Service for recall on 2014 RAM 3500 I was off on my appointment date, but Zach said there wasn't any problem with that and scheduled me in anyway to take care of the recall. He was very I was off on my appointment date, but Zach said there wasn't any problem with that and scheduled me in anyway to take care of the recall. He was very polite and nice about my mistake. A prompt call Zach after completion that afternoon. More

Great I enjoy going there for the service department! They are all friendly all the time and very helpful. They help you the best way they can! I enjoy going there for the service department! They are all friendly all the time and very helpful. They help you the best way they can! More

Easy maintenance Oil changes are inexpensive if you bought your car at Chris Nikel. I was only there for an hour to have oil changed, tires rotated & air pressures ch Oil changes are inexpensive if you bought your car at Chris Nikel. I was only there for an hour to have oil changed, tires rotated & air pressures checked, fluid levels checked, and an air filter changed. More

Service on Recall work was Excellent Chris Nikel service department staff have always handled the dreaded recall notices with excellent service on my auto AND excellent customer service. Chris Nikel service department staff have always handled the dreaded recall notices with excellent service on my auto AND excellent customer service. That's why I continue to refer family and friends to them. They are true professionals, More

Awesome and honest! My service advisor, Nate, was awesome. He was very friendly and straight to the point when I asked questions about my Jeep Wrangler JK. Go Nate! My service advisor, Nate, was awesome. He was very friendly and straight to the point when I asked questions about my Jeep Wrangler JK. Go Nate! More