Chris Crain Hyundai

I purchased a 2018 Yukon Denali in late April of 2021. Where to start? So many things went wrong. Let's start with the initial phone call. After seeing a Yukon Denali on Auto Trader with all the o Where to start? So many things went wrong. Let's start with the initial phone call. After seeing a Yukon Denali on Auto Trader with all the options I was looking for, color, and rim selection sitting on the lot in Conway, I called the dealership to inquire further. I spoke to a salesman there who told me "this car is cherry nothing wrong with it." I liked hearing that. I would be flying from out of state to pick it up and drive back, so the last thing I want to do is get to a dealership to see a bunch of minor issues with the car. After making some price comparisons with other vehicles, I found a similar vehicle closer to home but with two fewer options. The difference was it was 6,000 less. I call Hyundai of Conway back to try and negotiate, they do not budge, and I am assured that "This car is cherry, no problems with this car we can't come down because of that." Okay, I'm willing to pay the extra amount for a used car in excellent condition with all the options I want. I agree to the price and submit a credit application. The salesman I was working with calls me back to say we get your approval at 5.2%. I was shocked by this rate. I haven't purchased a car with a rate of over 3.5% in some time. My credit has slipped a little in the range of 675-710, depending on the bureau reporting on it. I was hesitant to go with that, but the salesman assured me that was the best rate they could get me after searching around. I think to myself, "It is what it is, I can work on my credit and refinance later, I guess". So I agree to everything and tell the salesman I will fly out on Monday to pick up the car and drive back. I get to Little Rock around 11 AM on Monday. Crane of Hyundai sends a drive to pick me up from the airport and take me to the dealership. Upon pulling up, I see the Yukon sitting out front. My initial response was that it was indeed in perfect shape. The car looks great. Then after a walk around and sitting inside it, I notice there's a huge crack in the windshield, and the passenger side GMC 22 inch wheels are scraped to xxxx. These are two big expensive problems. These stocks 22-inch wheels are chrome, they cannot be fixed they need to be replaced. Worst of all they cost $800 apiece from the dealership. The windshield has rain sense technology and a heads-up display. A quote from Safelite is $1,020. Of course, I don't know any of this at the time. I bring up the damage to the vehicle to the salesman he says, "I'll take $200 of the bill for the windshield because that's what they cost, and those wheels are an easy fix". I'm annoyed, but remember I'm out of state and I have to drive back home in this car. So I've already committed to the purchase. I sit down with finance to complete the process. I'm asked for a money order, or a cashier's check, which I was not told to bring. I brought a personal check. My card also had a daily limit that was showing to be difficult to lift. After going back and forth, they were willing to take a personal check. This was only slightly frustrating. Once it becomes time to sign the paperwork, he says, "okay, we got you approved at 6.18% through ally", this caught me way off guard. I was told I had been approved at 5.2%. I couldn't believe that I would get such an awful rate with a credit score as I had. The salesman lied about the rate I got approved for, and here I am, 600 miles from home, being told a rate that's 1% higher. What choice do I have, though? I sign the paperwork and move on. I have never purchased a car out of state, so I am not familiar with how tax and everything else works. In Texas, we pay for tax in our vehicle notes. That is not what they did, no sales tax was paid. I did not find this out until two weeks later when I called Crain Hyundai to inquire about license plates. This is on me for not looking at every single piece of paperwork they hand you at financing and spotting I hadn't been charged for tax. But, maybe, maybe mention, "you are not being charged tax, you will have to pay this in Texas". I just put 10k down on the car, I don't have another $3,500 laying around. I went to the DMV in Texas to register the car only to be told I don't have the necessary paperwork to register or pay the Texas tax. When does this paperwork arrive from Crain? 7 weeks after purchasing the car. I had to pay $220 in penalties for the late registration. Also, the day after I got back with the car, I applied to refinance the car with capital one and got 2.9%! 2.9! Crain had me at Ally for 6.18. They didn't even try!!!! In summary... Crain was dishonest about the car's condition, the cost of repairing the windshield, and not informative about the finances process regarding cashier checks or tax, and got me the worst possible rate I could get on the car. AVOID this dealership. More