Chippewa Valley Mazda

Okay - So let's start at the beginning. I only ever bought from a dealer once in my life. Around 23 years ago,(Wow. I'm old.), when I was 18. My Dad thought the best thing for me to do for a first car bought from a dealer once in my life. Around 23 years ago,(Wow. I'm old.), when I was 18. My Dad thought the best thing for me to do for a first car was to get a huge car loan from a dealer. (I have since stopped taking financial advice from him). I grew up in England and they don't have the same restrictions as they do over here, so anyone can set up a lot and start selling cars. To differentiate them from regular dealerships, we'll call them 'crooks'. Anyway - I went to this 'crook' and bought a car that (he told me) had NEVER had a problem in its long life. Around 20 miles later I was sat at the edge of the road waiting for the tow truck to arrive. (Apparently it needed something called 'oil' to run). While that meant my engine had ever so slightly fractured into two pieces - the plus side was that it was glowing and keeping me nice and warm while I waited. At that point I made a solemn vow to never buy from a dealer again. Fast forward to Saturday. I finally decided I needed to find something with better fuel economy. I considered a bicycle but then realized quite how lazy I am. I also looked at roller skates but my wife reminded me it isn't 1978 anymore. I decided a hybrid was the way to go. I looked through Craigslist and couldn't find anything that met my needs. So I was forced to go to a dealership to see what they had. I picked a few cars at a different dealer from Morries and headed out there. When I arrived, I encountered the kitchen effect. - What? Oh, you don't know what that is? Okay - Well, you know when you turn out the lights in the kitchen - that's when all the cockroaches come running out toward you? Well - When you're in a dealership lot and turn off the engine - That's when the salespeople do the same. No offence. Anyway - A sales guy comes over and apparently really wants to be my friend. (In his defence - I'm extremely likable). He asks how I'm doing, what kind of thing I'm looking for, etc. Then immediately shows me a car $5000 more than I said I had to spend! I let him down gently. I explain it's me, not him. And then I leave. Then I find another dealer called Morries. They have a Prius for sale which means I need to venture out there. I call about it, and Adam lets me know everything about it. Interestingly, I ask him what the mpg is likely to be. I expect to be told what, in sales terms, is called 'a lie'. But it turns out he doesn't. He tells me what another customer told him - but it's not an inflated number designed to make me buy the car. I figure there must be another catch, so I check the Blue Book price. It's listed $1000 under blue book (and advertised as such). Hm. Interesting. I head out there. When we arrive, a cockr- um. Sales person comes out to see us. It's Todd. I recently saw Samuel L Jackson in 'The Negotiator' so I figure I'm well prepared for the encounter. I ask him why the price is so cheap. He explains that's because they don't want to antagonise the customer by haggling over the price. I ask about warranty - He tells me they offer those as well, but don't force them on the customer to inflate the price. I ask him about the mpg. He says he has no idea but can look it up for me. I'm a little disconcerted as so far I haven't found the catch. So we take it for a test drive. I won't bore you with the details as - A. You don't care about my car. Let's be honest, you're only reading this to find out if you can trust Todd. That's presuming you didn't stop reading when this thing turned into a short book. And B. Obviously I bought the car or I wouldn't be on here writing the review. Sorry if that ruined the end of the story for you - But if you can't anticipate an obvious end like that I would strongly suggest you don't watch 'Titanic' anytime soon. We get back and I'm STILL trying to find the catch. I go out to get my old vehicle assessed and, strangely, they offer me a fair price for it. I'm actually not unhappy with the offer - And I'd anticipated disappointment at some point during my visit. Then we get in the sales office. I um and ah and ask if I can think about it. My wife and I take a stroll outside and look over the car again. No sales people follow us. No pressure. I briefly consider just getting in the car and driving off. I figure that will end badly, so I don't. Eventually we go in and sign up. That's when Todd drops the 'hidden extras' bomb. I can get free oil changes for three years and unlimited car washes but it costs an EXTRA FORTY BUCKS. ...Oh, wait. That's actually not bad. And I don't HAVE to take it - I have the choice. ...So I go for it. And then we sign the paperwork and I buy the car. (See - told you so). I'm happy with the price, and with the service, and I drive away totally focused on enjoying my new car. I would certainly go back there again. So Morries - And Todd - have changed my opinion of sales people in their dealership. I now treat them with the respect they deserve - and never again will I compare them to creepy bug life. ...Now, LAWYERS however... More

I had a great experience getting a new car and it was mainly due to the Salesman, Adam Olmstead. He is a low pressure, down to earth person that was more interested in finding me a car that fit my needs mainly due to the Salesman, Adam Olmstead. He is a low pressure, down to earth person that was more interested in finding me a car that fit my needs, than just trying to get me to buy a car. He was patient, fun and spent a lot of time with me to get the perfect car. If Adam continues selling cars...I will go to him for my next vehicle purchase. More

Todd was a really good sale associate. He was really friendly and didn't pressure me into buying the car I got. Overall Todd was a great guy and I would recommend him to other peole. friendly and didn't pressure me into buying the car I got. Overall Todd was a great guy and I would recommend him to other peole. More

I thought our sales man was very interested in providing a good vehicle for us in our price range. Everybody was really friendly, very good hospitality and warm. They did not make you feel in any way like y a good vehicle for us in our price range. Everybody was really friendly, very good hospitality and warm. They did not make you feel in any way like you were taking away from there day. We also really enjoyed our opinions they gave us with the earn rewards, extra warrenty and the car wash, lost keys and oil change package. Thank you, we will be back. More

This was by far the most pleasant experience I have ever had at any dealership. Everyone was friendly and not pushy. They all made me feel confortable with my purchase. I was not worred about the quality had at any dealership. Everyone was friendly and not pushy. They all made me feel confortable with my purchase. I was not worred about the quality of the vehicle purchased or that I will ever have issues in the future should there be a problem. I cannot say enough good things about Scott and my experience at Morrie's Mazda. I am definately a customer for life and they will be highly recommended by me to everyone I know. Thank you again for such a wonderful and friendly experience. More

Todd was an outgoing, courteous, and very pleasant salesperson--we were surprized at the amount of knowledge he had about the vehicle we were interested in. In no way did he try to use undue pressu salesperson--we were surprized at the amount of knowledge he had about the vehicle we were interested in. In no way did he try to use undue pressure to make a sale. We would be proud to recommend him to anyone. More

Daniel was great to work with, very friendly and knowledgable about the vehicles. He was not the sterotypical salesman and appeared to truly care that the customer is getting the right vehicle for t knowledgable about the vehicles. He was not the sterotypical salesman and appeared to truly care that the customer is getting the right vehicle for them. Lauren was also great to work with in the finance department. It was awkward to have to ride with the guy who determines the trade in value, he did not go out of the way to ensure I was comfortable, as the other staff did. It wasn't a bad experience, just awkward. More

I have been a loyal customer of Morrie's Chippewa Valley Mazda for many years. They have excellent customer service, have a knowledge-base on the vehicles they're dealing with, and have been willing to wor Mazda for many years. They have excellent customer service, have a knowledge-base on the vehicles they're dealing with, and have been willing to work with me to get me exactly what I need. I can tell that they work hard on getting you the best deal and the best interest rates for loans. Beyond that, I have loved every Mazda vehicle I've owned. The service department is always very friendly and easy to work with, as I've gotten all of my oil changes and interval services done there. Five stars in my book. More

I came to Morrie's looking for a car to replace my last one that broke down. I arrived and was helped immediately, was able to take the car I wanted for a test drive and got the car I wanted without feelin one that broke down. I arrived and was helped immediately, was able to take the car I wanted for a test drive and got the car I wanted without feeling pressured to buy at all. More

As a college student that is graduating soon, my parents wanted to help me find a vehicle that I could afford and one that would be reliable enough for me living on my own. We went to Morrie's to just look wanted to help me find a vehicle that I could afford and one that would be reliable enough for me living on my own. We went to Morrie's to just look around, but right off the bat the vehicle I eventually purchased jumped right out to us. Scott was really helpful in discussing the vehicles features and asking me what I was looking for to best help me find a vehicle. After the test drive we knew we really wanted the vehicle, so Scott turned things over to Nate to discuss a possible trade-in and my financing options. Everyone at Morrie's was very helpful and friendly which made my first major car buying experience a great one. More