Chippewa Valley Mazda

I want to say the sale and the vehicle itself was great. I did not include my salesman in this because he was great to work with. The most important statement is this: DO NOT BUY THE WARRANTY! This is ex I did not include my salesman in this because he was great to work with. The most important statement is this: DO NOT BUY THE WARRANTY! This is exactly what they do. They pitch you a great warranty deal (mine covered nearly every possible part that doesn't have normal wear and tear.) This gets them an extra $2000 on the sale of the vehicle. HOWEVER, they do not send the application to the warranty company until you need to use it. (A scam way of making an extra $2000.) First, I bought the vehicle in April, 2012. The vehicle needed bearing work in December 2012. They finally find the problem. They tell me they will send in the "repair request" to the company to approve my repair. It took almost FOUR weeks to hear back just to find out they had a couple "forms" I needed to sign. They didn't tell me what they were. A few days later I get a letter from both Morrie's and Warrantech (warranty company). Warrantech says my application was declined and the dealer should issue a full refund. Morrie's sent me a warranty revision form. Original coverage that the signed contract states was 54,000 miles or 54 months whichever comes first. They reduced it to 25 months and 24,000 miles. However, they still wanted to charge me $2000. As you can see, Morrie's has broken the contract that both them and I have signed and taken my $2000 that I have been paying premiums on for 12 months (it is now April and it isn't resolved). I tried to work it out reasonably by agreeing on a fair price for the new warranty. From there on, Loren Patten continued to ignore any communication from me. I then contacted Bill Bertrand, the manager, and he seemed concerned and acted as if he would get it resolved right away. I kept checking back with him week after week, and eventually he ignored communication as well. The ONLY reason I would ever buy from them again is because of their great price on vehicles but would NEVER agree to any sort of warranty again. Bill Bertrand and Sarah Starck finally contacted me at the end of April, which is 4 to 5 months after my problem, to issue a full refund of the warranty and offer to fix my vehicle. I saw the warranty check from Morrie's through email. I still have to see if the bank has received it. Problem on the vehicle is yet to be fixed. More

I had a great experience at Morrie's Mazda, and was particularly impressed with Daniel Sonsalla, my salesperson. He was able to match my needs with the used car inventory, and was very upfront about t particularly impressed with Daniel Sonsalla, my salesperson. He was able to match my needs with the used car inventory, and was very upfront about the details of the vehicle I purchased. Armed with that information, I was able to make a smart purchase while staying within my budget. The next time I buy a car, I'm going right back to Morrie's! More

Everyone was very friendly and helpful as soon as we walked in the dealership. Daniel Sonsalla went out of his way to explain everything to us and answer any questions we had. He was not pushy. He reall walked in the dealership. Daniel Sonsalla went out of his way to explain everything to us and answer any questions we had. He was not pushy. He really seemed to want to get to know us on a personal level and help us decide on the right vehicle for us and our situation. We would recommend Daniel to anyone we know and the whole crew at Morries as well. The next time we are in the market for a vehicle, we know where to go. More

I had a very wonerful experience workin gwith Christopher at Morrie's Mazda. I went to the dealership to just browse and I found exactly what I wanted. Christopher was very helpful and honest while helping at Morrie's Mazda. I went to the dealership to just browse and I found exactly what I wanted. Christopher was very helpful and honest while helping me. The staff was very friendly and courteous through the entire purchasing process. I will continue to business there in the furture! A++ Overall it was a great experience! More

I have bought used cars from various dealerships over the past 6 years (since age 16) and this is by far my most favorite visit so far. I started working with Daniel Sonsalla back in January when I found a past 6 years (since age 16) and this is by far my most favorite visit so far. I started working with Daniel Sonsalla back in January when I found a cool car but passed on it. I did a TON of research on the Scion XB second generation model and when I saw that they had just got one in on trade I hurried over there to test drive it. James the managers brother was the one who traded it in so it made me have peace of mind knowing somewhat who drove it and where it came from. I ended up working with Scott as I forgot Daniels' name (sorry again Dan), and Scott made me feel like a person at a dealership. He listened a lot while I babbled and while we were on the test drive, we barely even talked about the car which made me extremely comfortable that he felt no need to push it on me. We would step outside and chat "man to man" and I would tell him my concerns and he listened(not heard, which is a big difference). The windshield was cracked and the car needed body work. I purchased the car on Wednesday and they had the windshield and body work done by Friday at noon! I rated the price of the car as good, because even though the price was excellent for the area, everyone always overpays for cars at dealerships, and I rated the overall experience as good because when working with the financing, I felt somewhat pressured to get the warranty, which I cancelled the following day and thankfully Loren acted very respectful of my wishes when I explained why I didn't want it. I really appreciated that Dan and Scott were able to split the numbers and both act extremely professional as far as I could tell. I told Dan and Scott that I plan on coming back to replace my girlfriends car within the next year or two and I can't wait to work with them again. When I was going to take off with the car, Dan asked if he could get a picture of us next to the car, and I thought that was extremely cool as I could tell how much pride he takes in his customer service!!! I know I was about as annoying of a buyer as could possibly come through the door, but they took everything I threw at them and made me feel great about the purchase in the end. I can't wait to enjoy my new old car and hopefully see everyone at morries again soon. More

Morries was the second dealer we stopped at, I have a difficult time making up my mind, they did not pressure me to much when I said I wanted to look at other lots before I bought. They showed me exactl difficult time making up my mind, they did not pressure me to much when I said I wanted to look at other lots before I bought. They showed me exactly what I wanted to look at and helped me stay in my budget. More

As always the service department was very helpful and performed extra tasks than originally scheduled. Highly recommend even if you didn't buy your car here, they are great. performed extra tasks than originally scheduled. Highly recommend even if you didn't buy your car here, they are great. More

I came to Morries not even looking to buy a car but just to look. Dan came out and showed me the Toyota Tacoma I was looking at and he explained everything extremely well. He was a very nice guy and was fun to look. Dan came out and showed me the Toyota Tacoma I was looking at and he explained everything extremely well. He was a very nice guy and was fun and easy to talk to. Loren was also very nice and he explained the finances very well. More

The experience was good. I did not feel pressured or made to feel like they had to sell the vehicle I purchased. Chris listened to my wants and catered to those needs. All in All felt very positive ab made to feel like they had to sell the vehicle I purchased. Chris listened to my wants and catered to those needs. All in All felt very positive about the purchase, I haven't done some of the perks of free vehicle washes or the oil changes yet, so hopefully that doesn't turn to be more of a hassle then a blessing. I'll keep everyone posted on that :) Thanks Morries, pleasure doing business. Melissia More

I had a great experience at Morrie's Mazda in Lake Hallie. We were looking for a second used car at a reasonable price. We did our research and decided to look at and test drive a car at Morrie's. Hallie. We were looking for a second used car at a reasonable price. We did our research and decided to look at and test drive a car at Morrie's. I made an appointment online with a representative. When we arrived we were greeted by Austin who explained the no negotiating price policy they have. In addition, he explained that they are not paid on commission. We test drove a car but ended up buying a different car. It was in our price range and was in very good condition. Five minutes after I drove it off the lot the engine light came on. I called Morrie's immediately and talked to Todd. I told him what happened and he told me to bring the car in right away Monday morning (this occurred Saturday evening). I brought the car in and received a phone call from Todd later in the day. He stated that there was a bad sensor and they would replace it at no charge to me (it was a $300 repair). Although he could have told me I was responsible for paying for the repair, Morrie's assumed full responsibility. I appreciated how Todd and Austin showed integrity by the way they handled my situation. It easy for a car dealer to say they have integrity and it is quite another thing to actually show it. I will definitely go back to Morrie's when it comes time to buy a car for my college age daughter! More