Chippewa Valley Mazda

Poor Customer Service and Poor Quality of Vehicles I had purchased my third car from Morries, I was excited when I bought the used Audi. I bought the car on a Saturday evening and the frist week of own I had purchased my third car from Morries, I was excited when I bought the used Audi. I bought the car on a Saturday evening and the frist week of owning the car I put on 1,000 miles. My car was indicating that I was low on oil, so I added a quart of oil and continued driving. I went into Morries and explained that I was a quart low and asked if they had done an oil change to the car before I bought it. I requested that they change the oil again and they wanted to keep a check on the car. the problem continued, it burnt almost 2 quarts of oil per 400 miles I drove. the inspection report claimed that there was not any excessive oil consumption when I purchased the car. I went to Ken Vance Audi to see if there was any history on the car and sure enough, Morries brought it in because it had engine lights on and it was 4 quarts low (the car only holds 5 quarts)! Turns out that they knew about the problem the whole time! I requested that they buy the car back, which they ended up doing, but gave me a credit to their store. I don't trust any vehicle they have on their lot and I did not want to buy another vehicle from them. This was such an inconvenience for me I ended up taking a few days off work to try to figure out what to do. I ended up going with a car from the Minnesota dealership, but they made me sign the papers and agree to buy the car before I even looked at it or test drove it, and of course there was a HUGE crack in the rear bumper when it got to Chippewa. This has been the worst experience I have ever had! I buy a vehicle every year and I can assure you, I will NEVER step foot in that building again. They didn't even have the decency to fill my new car up with gas, or give me the complementary Country Fest tickets that you are supposed to get (because they "lost" too much money already on this "deal"). More

Best Dealer experience I have had Chris Grambsch has to be the most up front friendly honest car salesman i have encountered. He listened to what i wanted , worked with the financing i Chris Grambsch has to be the most up front friendly honest car salesman i have encountered. He listened to what i wanted , worked with the financing i had and got me what i wanted , without trying to stall me , push me , or push me into something I didn't need . I will buy a car from this man anytime me or my family is in need . You can trust that your getting a thorough and pleasant car buying experience with Chris. I didn't think they existed , but here he is , an honest car salesmen. More

amazing customer service My boyfriend and I stopped in to get a closer look at a cute Land Rover that we noticed while driving by a few days earlier as we were needing to repl My boyfriend and I stopped in to get a closer look at a cute Land Rover that we noticed while driving by a few days earlier as we were needing to replace our primary vehicle that had been totalled about a month earlier. Let's just say with Chris' hard work and attention to what we wanted in features, it is looking mighty nice in my driveway right now! We love it and I can't wait to take it on our first long road trip this weekend! More

Great people I was hit by a semi and it totaled my nissan titan so I went on line to find another they had one and it was in perfect condition and the people there I was hit by a semi and it totaled my nissan titan so I went on line to find another they had one and it was in perfect condition and the people there are so nice and very helpful! It is a bit of a drive for me but well worth it. I would go back! More

Great Customer Service I had a great experience in purchasing my car. I didn't really know what I wanted but Jake Nelson was so helpful and very patient. He let me think a I had a great experience in purchasing my car. I didn't really know what I wanted but Jake Nelson was so helpful and very patient. He let me think about what I wanted to do and didn't rush me into making a decision. I work the best that way. My almost 3 year old granddaughter was with me and the staff was all so tolerant of her 3 year old ways. More

Daniel Sonsalla is the best! My husband and I were referred to Daniel Sonsalla. We went into the dealership thinking one thing. Daniel listened to us and repeated back to us what My husband and I were referred to Daniel Sonsalla. We went into the dealership thinking one thing. Daniel listened to us and repeated back to us what we THOUGHT we wanted. Anyone who can repeat back what a person said actually is a great listener. Because Daniel did that--and because of three previous customers' rave reviews of Daniel and of Morries, we were confident that he would find us a good fit. He was patient with us when my husband and I didn't necessarily agree on something, and he let us talk it out. Once we found the vehicle we wanted, Daniel led us through the process like a pro, which he definitely is. He explained each step, the financing, the steps involved in trading in our old vehicle, steps involved after obtaining the bank's approval, etc. The whole experience was very smooth and painless. Daniel's customer service skills are excellent, and he anticipated some of our questions and was prepared with the answers, and any other questions we asked of him, he had the answers. Making such a big purchase can be nerve-wracking, but he made it easy on us, as did Bill Anttila and Scott Wheeler. I have told four people at work (so far) that they MUST plan to make a trip to your dealership because 1) they will be happy they did; 2) they will receive outstanding service; 3) they will be able to buy a vehicle for a good price; and 4) the vehicle they buy will be of outstanding quality. Thanks so much, Daniel, for making a day I was dreading into a wonderful experience! Sue & Dean More

My Experience Love the vehicle I purchased still getting use and seeing if there are any issues, but the experience with the salesrep was great and comfortable to t Love the vehicle I purchased still getting use and seeing if there are any issues, but the experience with the salesrep was great and comfortable to talk with. More

Mazda 3 buying experience Daniel was very knowledgeable about the brand, and about cars in general. Very relaxed buying experience; no pressure, got me a fair deal on my trade. Daniel was very knowledgeable about the brand, and about cars in general. Very relaxed buying experience; no pressure, got me a fair deal on my trade. Highly recommend! More

First Car Purchase!! Best dealership in the Chippewa Valley, HANDS DOWN! Morrie's worked with my budget and I got a very nice first car! The check engine light came on Best dealership in the Chippewa Valley, HANDS DOWN! Morrie's worked with my budget and I got a very nice first car! The check engine light came on the night I purchased it. When I picked it the following morning, Melissa let me know what was going and that they were already fixing it. Friendly staff, great service, an overall Excellent experience! I would and already have recommended this place to several friends! Thank you for making my first purchase a positive one!! More

I love my free car washes!! I went in to look at the CTS4, not expecting to buy it. Loren insisted we take it for a drive, and I absolutely loved it! I was set on not paying ove I went in to look at the CTS4, not expecting to buy it. Loren insisted we take it for a drive, and I absolutely loved it! I was set on not paying over a certain dollar amount and Nate worked really hard with the bank to fit my price range. I also got the buy happy package and I'm at the car wash at least once a week. I would highly recommend Loren Patten to someone looking to buy a new or used car, he was knowledgeable and easy to work with. He was very patient with us and didn't pressure us to make a decision. Thank you to the Morrie's staff, I love my Cadillac! More