Chicago Northside Toyota

Service I’ve been going to Northside Toyota for several years for service on my Corolla. Today I needed a quick brake inspection and they took great care of m I’ve been going to Northside Toyota for several years for service on my Corolla. Today I needed a quick brake inspection and they took great care of me as always. A special shout-out to Mike who I’ve worked with a number of times over the past few years, who is professional and courteous every time! More

Good service Relaxed in new waiting room. Work done on time and correctly. Highly recommend this dealership for periodic maintenance and repair. First visut to Relaxed in new waiting room. Work done on time and correctly. Highly recommend this dealership for periodic maintenance and repair. First visut to nrw location and was impressed. More

Excellent service experience From start to finish, the service center at Northside Toyota was professional and personable. Everything was explained, individualized attention on From start to finish, the service center at Northside Toyota was professional and personable. Everything was explained, individualized attention on my needs was given, and the car was processed in a very reasonable amount of time. It was ready at the promised time given at drop off. Car drives beautifully now. More

Sexist Fixed Ops Director Lost my Business When my wife got upset over a $150 diagnostic fee that she was told she wouldn’t have to pay (they literally did nothing but tell us our BSM system di When my wife got upset over a $150 diagnostic fee that she was told she wouldn’t have to pay (they literally did nothing but tell us our BSM system didn’t work, which we already knew), the manager, Mark, told her to call her parents and ask them for the money. He repeatedly told her to do this in front of everyone in the lobby and even offered to call them himself (who does this guy think he is?!). When she started to cry for feeling humiliated, he told her she had to leave. She asked for her house keys (since they were holding our car hostage over $150) and he told her they would get them from her key chain. She waited a half hour an no keys came. Finally, a mechanic who noticed she was visibly upset asked her what was wrong. She explained and he returned with her keys in seconds. She then walked home in 100° heat. Later when I went to the dealer to pay (aka flush $150 down the drain for nothing) I asked Mark if he had told my wife to ask her parents for money. He said he did and didn’t see any issue with this. When I asked him if he would have asked me or another man to do the same thing, he had no answer. Further, he didn’t care at all that we felt we were being nickel and dimed over a ridiculous fee and when I told him that this silly argument over such a small amount of money was only going to make me take my business elsewhere, he said that was fine with him. Well done, Mark. I have serviced my car exclusively at Northside Toyota and would have continued doing so for years (and paid a lot more than $150). In fact, I probably would have bought my next car from them. But thanks to Mark, my next car will be a Honda. Good to see sexism is still alive and well at Northside Toyota. More

Excellent from drop-off to pick-up This was my first trip in for service at the new facility (now on N. Western Ave). Everyone was professional and helpful, from the valet who greeted m This was my first trip in for service at the new facility (now on N. Western Ave). Everyone was professional and helpful, from the valet who greeted me to my service advisor to the cashier. In addition, the new location is convenient and the facility is fantastic. Very modern and state-of-the-art. An overall excellent experience. More

Fantastic new facilities This was my first time bringing my car to the new facility at Western and Peterson. Wow! The entire experience was far more pleasant than in their pre This was my first time bringing my car to the new facility at Western and Peterson. Wow! The entire experience was far more pleasant than in their previous location. The new waiting area is a fantastic addition, and makes it much easier to get work done while your car is being worked on. More

Free apology work done well After I complained of a bad experience, Rex invited me to return and give them another chance. He offered a free oil change, which I returned to do. T After I complained of a bad experience, Rex invited me to return and give them another chance. He offered a free oil change, which I returned to do. This experience went well and has made it easy to feel better about Northside Toyota. Thanks. More

I like the new dealership and the waiting area is amazing . The service was quick and I was pleased. The manager who helped me was friendly and professional. . The service was quick and I was pleased. The manager who helped me was friendly and professional. More

Excellent customer service from the moment I left Friendly, helpful service personnel from when I came in to the driver who drove my car to the exit and watched for traffic to make my exit onto busy W Friendly, helpful service personnel from when I came in to the driver who drove my car to the exit and watched for traffic to make my exit onto busy Western Avenue safer. The mechanics always do a predictably competent job on my older car, so that it always sounds and drives smoothly when I leave! When I waited in the new luxery lounge area I had forgotten to take my book with me. The service person retrieved it for me! (Note: new Western Av at Peterson facility.) More

Mike Turner in Service is wonderful . I know I can trust Mike and have been bringing my cars to Northside Toyota for years and will continue to do so. . I know I can trust Mike and have been bringing my cars to Northside Toyota for years and will continue to do so. More