Chicago Northside Toyota

Recall and tires Josh Elliot was my service manager. Josh was professional,and took the time to answer my questions/concerns. This was my first time using the dealer Josh Elliot was my service manager. Josh was professional,and took the time to answer my questions/concerns. This was my first time using the dealership. I was pleasantly surprised with the service. DC More

damaged my car and still made me pay almost 100% I would give them 0 stars if it was allowed. Paraphrased version: The dealership suggested using one of their partnered towing companies, they dam I would give them 0 stars if it was allowed. Paraphrased version: The dealership suggested using one of their partnered towing companies, they damaged my car, moved my car to multiple locations across the city without ever notifying me, caused me to not be able to have custody of my child for my designated week due to resulting schedule shifts, and still forced me to pay almost 100% of the originally promised price after nearly doubling the price without confirming with anyone. So I bought my 2009 Toyota Prius from Northside Toyota in 2014 and the experience was average. The car had a few unexpected problems but that's not surprising when you get a used car. Four years later I'm getting out of work to find the car's key fob finally broke and I couldn't get into the vehicle or drive it home so I called Northside Toyota; this was on Thursday 08/26/2018. I called the dealership to get a price to get a new key fob reprogrammed and was told $450 + tax was the price. They suggested using one of their partnering towing companies North Shore Towing in Evanston, IL so I gave the green light. It took the towing company almost 3 hours to finally find my car, after going to the wrong address and inquiring about the wrong make, model, and license plate number. The job was originally supposed to be done by the end of the day if the car had gotten there in time but it wasn't that big of an inconvenience, I was told it would be done the next morning. I call Friday and am told that the person who towed my car dropped it off of the tow truck ramp and caused an extensive amount of damage to the bumper, headlight, and fender. I talked with the dealership and was ensured that the towing company would cover the key fob and damages to my vehicle. An entire week goes by without my car, my schedule and my family's schedule was shifted completely, and now I am finding out the Northside Toyota changed the price to $740-$780 (never confirmed by Northside Toyota) without communicating it to me or the towing company before the service was done. The towing company only offered to cover half of the key fob after finding out the new price. After 6 days of not being able to pick my kid up when it was my turn to have him for the week and having to shift my work schedule, either one of the two companies should have covered all of the expenses. A process that was promised to be done by the end of the day led to me not having my car for a full week and still having to pay almost the entire promised price. More

Great service as always Mike has always taken extremely good care of my car, and me -- especially when I've had last minutes needs or emergencies, but really, every single ti Mike has always taken extremely good care of my car, and me -- especially when I've had last minutes needs or emergencies, but really, every single time. Can't recommend him or the North Side team highly enough. More

Problem Solved I had been in earlier in the week for routine service and mentioned that one of the speeds on the blower fan was not working. They replaced the fan, I had been in earlier in the week for routine service and mentioned that one of the speeds on the blower fan was not working. They replaced the fan, but when I picked up the car, the problem still existed so I went back. It turns out it was the switch rather than the fan itself. They installed a new switch and credited me for the money spent on the fan. I was very pleased with the results. More

Excellent I brought the coupon for a parts and labor bonus when I brought the car in, but I forgot it when I came back to get the car and pay. He gave me the bo I brought the coupon for a parts and labor bonus when I brought the car in, but I forgot it when I came back to get the car and pay. He gave me the bonus discount anyway. More

Richard Bertsche, GENUINE person. My wife and I are straight forward car shoppers. We walk in and say EXACTLY what we are looking for and LITERALLY what WILL MAKE US WALK AWAY from you My wife and I are straight forward car shoppers. We walk in and say EXACTLY what we are looking for and LITERALLY what WILL MAKE US WALK AWAY from your sales person. Richard quickly understood that we are there to make a deal and that we had other sales people waiting for us to walk away to them. He was VERY polite and NEVER insulted our intelligence with QUICK TALK AND FLATTERY that only a simpleton would be impressed by. He cut to the chase and answered ALL our questions direct, to the point, and was very pressure free and just let my wife and I decide on our own knowing that is what we wanted. More

Execellent It is always great to deal with Mike Turner. He knows me and my car. He's friendly, efficient and always gives good advice. The new facility is fan It is always great to deal with Mike Turner. He knows me and my car. He's friendly, efficient and always gives good advice. The new facility is fantastic. I was worried it would be overwhelming, but it's not. The service area and waiting area is open, welcoming and comfortable. More

Wonderful! As always, it was a pleasant experience. Mike Turner took care of me and my car. Because the work was going to take a few hours, I was able to get a As always, it was a pleasant experience. Mike Turner took care of me and my car. Because the work was going to take a few hours, I was able to get a ride back home. I love the waiting area in the new facility; it's large and bright with free coffee!! Mike called me to tell me what needed to be done and how much it would cost, and he called to let me know when the car was ready. Everyone was friendly and very professional. More

Wonderful Although in the evening, after a long day , during the purchase of my new car, everyone at Northside Toyota was great, attention to detail, answering Although in the evening, after a long day , during the purchase of my new car, everyone at Northside Toyota was great, attention to detail, answering all my questions, excellent follow up. I felt very comfortable. More

Very good Mike is great when I called to make my appointment I was told to ask for someone when I got to service they paged him but he didn’t respond but Mike w Mike is great when I called to make my appointment I was told to ask for someone when I got to service they paged him but he didn’t respond but Mike was there and helped me More