Chicago Northside Toyota

Great Service with Outstanding "CHARGE" for Failed Parts Batteries charge cars. I purchased a battery 3 years ago and came in in January 2019 because it was failing. I rec'd a prorated discount, replacing Batteries charge cars. I purchased a battery 3 years ago and came in in January 2019 because it was failing. I rec'd a prorated discount, replacing the battery since it had 4 years left on the warranty. I assumed a new battery was installed. However, On October 17, it failed. I was astonished, to say the least. Your replacement batteries are junk!!!! You should change battery suppliers. I came in expecting a free replacement and got a song and dance that I was under the first replacement battery warranty and so had to pay 63.32with another 74.50 for labor AGAIN!!! Then, to have spark plugs replaced, I was charged a whopping $298.00 labor...Really? for a few minutes' time? I believe I am being charged to help pay for your new building. Rest assured that not only will I never purchase another Toyota, you folks have seen me for the last time. By the way, this in no way reflects any negative light on the service advisor, Bill Nipp, who was an outstanding professional. So, I am not upset about the quality of service, but the rotten replacement parts you install. More

Great and Friendly Service Nick K. was friendly and got straight to the point. As soon as we walked into the dealership, we were greeted with a smile and a hand shake. Sin Nick K. was friendly and got straight to the point. As soon as we walked into the dealership, we were greeted with a smile and a hand shake. Since we already had in mind the vehicle we wanted, it was just a matter of narrowing it down to the body style. Once we got that figured out, the processes was painless and quick. We did have to wait for our car to be delivered to the dealership, but it that only took a few days and was worth the wait. Everyone was friendly and accommodating to us. Would recommend this dealership to anyone. More

Good service My daughter and I went there in search of a car that was in our price range but Rafael Marin changed our hearts to a 2016 Toyota Rav4 and we were so e My daughter and I went there in search of a car that was in our price range but Rafael Marin changed our hearts to a 2016 Toyota Rav4 and we were so excited driving it home. Rafael was very helpful and I highly recommend him. Thank you Rafael! Sorry Rafael i wrote this at the Southside dealership at first.... More

Customer first, sales second. I had a tire go flat, due to road debris left over from an accident. I had pretty much resigned myself to having to replace it. What I didn't expect I had a tire go flat, due to road debris left over from an accident. I had pretty much resigned myself to having to replace it. What I didn't expect was the service tech giving options beyond just buying another of the same tire I already had. Joshua showed me a better option in terms of replacing two tires with a lesser expensive but still high quality brand, instead of replacing just the one and having three tires with x amount of tread wear and the new one. Yes it was more money, but the option made sense. Thanks Joshua. More

Great Car Buying Experience My 2015 Toyota Camry XLE got totaled. I have gone to several dealerships to purchase another Toyota Camry XLE. Dealership 1 did not want to provide My 2015 Toyota Camry XLE got totaled. I have gone to several dealerships to purchase another Toyota Camry XLE. Dealership 1 did not want to provide the OTD as I requested and insist on doing a test drive first. Dealership 2 tried to get me to sign a document stated I will buy a vehicle before presenting the OTD. Dealership 3 told me that they whether not sell me a vehicle after I have questioned some of the prices on the OTD and components. Dealership 4 (Chicago Northside Toyota) Alyssa Desrochers (Internet Sales Representative) contacted me. Connie Salgado (sale person), Ben and Benson Curry (Manager) and Nicholas Herberger (Finance Manager) listened to my concerns and needs and provided an OTD without test driving the vehicle or have to sign a document that I will buy a vehicle. The buying experience at Chicago Northside Toyota was smooth sailing. Benson located the vehicle that I wanted and included the additional components that I have requested from the spec sheet from Dealership 3. Connie made sure that I was conformable and explained the vehicle. Nicholas did not pressure me to buy products. If you are looking to buy a Toyota look no further, Chicago Northside Toyota will treat you with respect, hear you concerns and provide a vehicle to your specification. The facility is clean. The facility has a car loaner while your car is at their facility. In addition there is a colorful kid area. More

Terrible sales experience Lied to us about the key fob. Did not disclose it was missing and when we called they ignored my calls, bounced my calls several times, never returned Lied to us about the key fob. Did not disclose it was missing and when we called they ignored my calls, bounced my calls several times, never returned messages etc. When I finally got ahold of the manager he was extremely rude and said a replacement costs 450. For something they never said was missing. They also had the wrong gas cap on the car for flex fuel when the car was not flex fuel eligible. The manager was sarcastic and not apologetic at all in his responses and offered no viable options to remediate the situation. I also talked to Kelly our sales person who graciously said she would call me within the hour... still waiting 3 days later for this call back. More

trustworthy, professional, eager to help, and polite My experience with Chicago North Side Toyota Dealer was extremely great. They were trustworthy, professional, and polite. The best dealer and I recomm My experience with Chicago North Side Toyota Dealer was extremely great. They were trustworthy, professional, and polite. The best dealer and I recommended this dealer to any one, because their services were exceeded my expectation. I traveled from Missouri to Chicago to buy a car due to their fair price, after I located the car on website Edmund and car fax. They had given me extra ordinary assistance during the purchase of the car. Especially, thank you so much to Zach Leist and Miguel Ortiz. More

Satisfied Customer From the moment I walked in salesperson, Stuart Reace was honest, forward, and patient. He took the time to ensure that I was getting what I wanted. H From the moment I walked in salesperson, Stuart Reace was honest, forward, and patient. He took the time to ensure that I was getting what I wanted. He test drove multiple cars with me, explained all the specs, and was respectful of my price limits. I’d work with Stuart in the future. During financing, Mark was kind and was working hard to get me out the door. However, he took little time to really explain the extended warranty that I got talked into. I felt a little bit bambuzled by this after the fact, but understand that these pitches are part of the game. I’d do a little more homework before heading into the finance department again, but would willingly sit down with Mark again. Finally, the used RAV4 that I purchased is running well, but is already in need of maintenance (an oil change I believe). I am shocked that this maintenance was not done prior to the used car’s sale. I feel that with the amount of money I just spent, my new/used car could be on the road for a solid three months before these needs occurred. This wouldn’t keep me from purchasing at Northside in the future, but it would have me making a list of questions and checking it twice before I roll out the door. More