Chicago Northside Toyota

Great and Friendly Service Nick K. was friendly and got straight to the point. As soon as we walked into the dealership, we were greeted with a smile and a hand shake. Sin Nick K. was friendly and got straight to the point. As soon as we walked into the dealership, we were greeted with a smile and a hand shake. Since we already had in mind the vehicle we wanted, it was just a matter of narrowing it down to the body style. Once we got that figured out, the processes was painless and quick. We did have to wait for our car to be delivered to the dealership, but it that only took a few days and was worth the wait. Everyone was friendly and accommodating to us. Would recommend this dealership to anyone. More

Good service My daughter and I went there in search of a car that was in our price range but Rafael Marin changed our hearts to a 2016 Toyota Rav4 and we were so e My daughter and I went there in search of a car that was in our price range but Rafael Marin changed our hearts to a 2016 Toyota Rav4 and we were so excited driving it home. Rafael was very helpful and I highly recommend him. Thank you Rafael! Sorry Rafael i wrote this at the Southside dealership at first.... More

Customer first, sales second. I had a tire go flat, due to road debris left over from an accident. I had pretty much resigned myself to having to replace it. What I didn't expect I had a tire go flat, due to road debris left over from an accident. I had pretty much resigned myself to having to replace it. What I didn't expect was the service tech giving options beyond just buying another of the same tire I already had. Joshua showed me a better option in terms of replacing two tires with a lesser expensive but still high quality brand, instead of replacing just the one and having three tires with x amount of tread wear and the new one. Yes it was more money, but the option made sense. Thanks Joshua. More

Great Car Buying Experience My 2015 Toyota Camry XLE got totaled. I have gone to several dealerships to purchase another Toyota Camry XLE. Dealership 1 did not want to provide My 2015 Toyota Camry XLE got totaled. I have gone to several dealerships to purchase another Toyota Camry XLE. Dealership 1 did not want to provide the OTD as I requested and insist on doing a test drive first. Dealership 2 tried to get me to sign a document stated I will buy a vehicle before presenting the OTD. Dealership 3 told me that they whether not sell me a vehicle after I have questioned some of the prices on the OTD and components. Dealership 4 (Chicago Northside Toyota) Alyssa Desrochers (Internet Sales Representative) contacted me. Connie Salgado (sale person), Ben and Benson Curry (Manager) and Nicholas Herberger (Finance Manager) listened to my concerns and needs and provided an OTD without test driving the vehicle or have to sign a document that I will buy a vehicle. The buying experience at Chicago Northside Toyota was smooth sailing. Benson located the vehicle that I wanted and included the additional components that I have requested from the spec sheet from Dealership 3. Connie made sure that I was conformable and explained the vehicle. Nicholas did not pressure me to buy products. If you are looking to buy a Toyota look no further, Chicago Northside Toyota will treat you with respect, hear you concerns and provide a vehicle to your specification. The facility is clean. The facility has a car loaner while your car is at their facility. In addition there is a colorful kid area. More

Terrible sales experience Lied to us about the key fob. Did not disclose it was missing and when we called they ignored my calls, bounced my calls several times, never returned Lied to us about the key fob. Did not disclose it was missing and when we called they ignored my calls, bounced my calls several times, never returned messages etc. When I finally got ahold of the manager he was extremely rude and said a replacement costs 450. For something they never said was missing. They also had the wrong gas cap on the car for flex fuel when the car was not flex fuel eligible. The manager was sarcastic and not apologetic at all in his responses and offered no viable options to remediate the situation. I also talked to Kelly our sales person who graciously said she would call me within the hour... still waiting 3 days later for this call back. More

trustworthy, professional, eager to help, and polite My experience with Chicago North Side Toyota Dealer was extremely great. They were trustworthy, professional, and polite. The best dealer and I recomm My experience with Chicago North Side Toyota Dealer was extremely great. They were trustworthy, professional, and polite. The best dealer and I recommended this dealer to any one, because their services were exceeded my expectation. I traveled from Missouri to Chicago to buy a car due to their fair price, after I located the car on website Edmund and car fax. They had given me extra ordinary assistance during the purchase of the car. Especially, thank you so much to Zach Leist and Miguel Ortiz. More

Satisfied Customer From the moment I walked in salesperson, Stuart Reace was honest, forward, and patient. He took the time to ensure that I was getting what I wanted. H From the moment I walked in salesperson, Stuart Reace was honest, forward, and patient. He took the time to ensure that I was getting what I wanted. He test drove multiple cars with me, explained all the specs, and was respectful of my price limits. I’d work with Stuart in the future. During financing, Mark was kind and was working hard to get me out the door. However, he took little time to really explain the extended warranty that I got talked into. I felt a little bit bambuzled by this after the fact, but understand that these pitches are part of the game. I’d do a little more homework before heading into the finance department again, but would willingly sit down with Mark again. Finally, the used RAV4 that I purchased is running well, but is already in need of maintenance (an oil change I believe). I am shocked that this maintenance was not done prior to the used car’s sale. I feel that with the amount of money I just spent, my new/used car could be on the road for a solid three months before these needs occurred. This wouldn’t keep me from purchasing at Northside in the future, but it would have me making a list of questions and checking it twice before I roll out the door. More

Courteous, but confused, delayed & miscommunicated (Following is an email sent to Northside after the experience, to which there has been no response.) I would like to recap and share some feedback (Following is an email sent to Northside after the experience, to which there has been no response.) I would like to recap and share some feedback on my recent experience at Northside Toyota for an oil change on 11/10. In the weeks prior to that date, I received several calls from various Northside employees (none of whom left a name) soliciting my business for an oil change, having been a past customer with my phone number and car information saved in your files. Everyone who called seemed entirely unaware that I had received other calls already. I told each one that I was planning on an oil change soon but had not decided where to go. One employee offered to email coupons for an oil change service but never did. Another time after hanging up I received a confirmation email for an appointment that I had never scheduled on a date that I had never discussed. I replied to the email to cancel it, but was called again days later by yet another employee to confirm the appointment, which, again, I had never scheduled in the first place. Eventually, after yet another call, I did decide to come in for an oil change. The last employee with whom I spoke offered a coupon for a full oil change at $39.95 and scheduled me promptly for that Saturday at 1 pm. Upon arrival, I was checked in relatively quickly and courteously under the time and confirmation that I had received via email. It was then discovered that my car had a recall that would require up to 1.5 hours in addition to the hour planned for the oil change. I had not expected this additional wait time, but still decided to stay in the lobby while this work was completed (anticipated up to 2.5 hours, completion time of 3:30). At close to 4:30, a full hour thereafter, I was still waiting and no one had updated me about its status. I approached the service window and saw my car parked near the receiving doors, apparently complete. The original service representative who checked me in noticed that I was looking around and approached me to discuss. From what I could gather in the ensuing exchange with other employees, someone else who evidently should have updated me was too swamped and had not had the time to tell me that my car had been ready for up to 30 minutes. It also emerged that the 1.5 hour recall work had not even been performed (no current available fix, I believe, was the reason given), so a 1 hour oil change ended up taking more than 3. My primary service representative was apologetic, offering a $10 discount in acknowledgment of my patience and emphasizing how busy a day they were having. I understand how this can go and appreciated the gesture. However, upon checking out I was given a bill for upwards of $50, so asked for the figures to be reviewed. I had been charged the full amount before the $10 discount was applied, instead of the $39.95 initial quote I’d been pitched over the phone. The service technician (and a manager?) reviewed the documents and said they were not aware of the $39.95 coupon I’d been given, despite it having been included clearly in my confirmation email. I was told that that rate usually was not available for synthetic oil changes, which I can understand, but my car’s make and existing service history with Northside were known to everyone who called me to solicit business, so I don’t know why that information would have been missed. At this point the additional $10 discount offer was withdrawn, since at that point the work would have been ‘done more or less for free.’ Unless, as one employee told another, he’d like to give me $10 from his own pocket to cover it, but then quickly clarified that as a joke. I was not especially in the mood for jokes at that time, so just paid and left. I would here like to emphasize that my interactions with employees were all courteous, if not always actively aware of the situation. I have no complaints about the disposition of the employees and completely understand that some days can be hectic and certain thing fall through the cracks. Once the problems became apparent everyone was apologetic and candid. Still, enough things went wrong during this visit that I feel compelled to share the detailed feedback, as I am now doubtful that I will recommend Northside to others or return for service myself. As several friends have told me since, I could have gone to Jiffy Lube for a comparable expenditure, a third of the time, and left with a cleaner car to boot. I hope my dissatisfaction does not come across as unreasonable. I know that Northside has expanded massively in recent months, having been a customer at the prior facility, and hope that the growing pains can be worked out. Unfortunately some of that pain was mine recently, and as matters stand now I will likely not return until these issues have been resolved. More