Chicago Northside Toyota

Brought my 2006 Highlander in for its 25k service and replacement of third row seatbelts which had been chewed up by my dog. I was told that installation of both the belts would be about an hour of labo replacement of third row seatbelts which had been chewed up by my dog. I was told that installation of both the belts would be about an hour of labor. Called several days later and was informed that the car was ready to be picked up. After paying for the work and driving away I realized that they had not installed the seatbelts and had given them to me. I returned the car and explained what happened. Service rep did not apologize or offer to either reduce or comp labor costs. When I said that I expected to either receive reduced or comped labor for installation, service rep said that he would need to check with his manager. He eventually claimed that it would take four hours instead of one to install the seatbelts and that no accommodations would be made on the labor. I next spoke to the assistant manager who began by questioning whether I really picked up the car when I said that I did. He then stated that the best he could would be to reduce labor costs two hours. After telling him that this was twice the cost that I was originally quoted and that it did not adequately compensate me for my time in having to bring the car in for a second visit, he brought over the manager who refused to budge. I left with the seat belts and called several Toyota service departments in the area, all of whom said that the job would take at most two hours and probably closer two one. In other words, they both lied about the labor costs AND refused to make any reasonable accommodations for the trouble they put me through in saying that my car was ready when it actually was not. More

Northside Toyota is a complete rip-off. Every time you go in for an oil change, they tell you that your car needs thousands of dollars in repairs. Even if you follow Toyota's recommended maintenance schedule in for an oil change, they tell you that your car needs thousands of dollars in repairs. Even if you follow Toyota's recommended maintenance schedule, they try to sell extra stuff. Their prices are awful. They always throw one price at you, and if you don't like it, they pretend "oh wait we're having a sale right now", and knock off $20. Toyotas are supposed to be great cars, but according to what they recommend at this dealership, these cars must be falling apart after 20 thousand miles. They try to sell you the same fluid flushes every time, I had to remind them that I just had it done a few thousand miles ago, then they check their computer and say "oh yeah, now I see it". I understand how the business works, you're supposed to sell more work to customers who only come in to spend $20 for an oil change, but these guys are heartless. Instead of being kind and building customer relationships for a long period of time, they'd rather take your money now and they don't care if you're satisfied enough to ever come back. If you simply HAVE to use this dealership, your only remaining option is to make sure you go in the evening, and talk to JUAN in service. He is extremely friendly and is the only guy there who will really tell you what your car needs. More

North Side Toyota...where can I start may be by saying that I will never set my foot there and I regret going in first place. I took my car for repair, I had my check engine lamp On. I figure since it i that I will never set my foot there and I regret going in first place. I took my car for repair, I had my check engine lamp On. I figure since it is Toyota the best place to take is to Toyota dealership..well NOT this one. The mechanics check my car and told me the price that I have to pay to get it fix, which was pretty expenssive because they charge very much for labor. A part that can be changed in 15 mins max, they needed an hour and this costs $102. Any way they gave me the estimate told me once they change two parts my car won't have that problem. Even though it was extremelly expenssive I decided to go for it because I figure they were professionals. After spending about $500 I drove my car out of Toyota thinking that this is the end of the problems. I felt it was expenssive but at least it was done by someone that knows what he is doing. The check engine was off. 5 days after that the check engine came ON again. I was very unhappy to find out that therewere more parts to be change to fix the innitial problem that I had with the car. I got a call from their representative telling me that now I need to pay $700 more and the problem will be fixed- THE SAME PROBLEM .... As I started asking more questions why did they change the other two parts to begin with , if they were not causing the problem , the guy became very mean and was treating me like an idiot. Telling me that I don't know anything about cars and so on. WELL let me tell you what these idiots did... The first time they changed parts that were JUST fine....and were not causing the problem , whether it's because they don't know what they are doing or just decided to rip me off is just as bad. I personally think they rip me off. Theydidn't want to take resposibility for the mistake that they made, they didn't offer me any compensation or appology and they didn't stand behind the servicing that they preformed the first time. But wanted me to pay $700 more and believe them that everything will be fine. VERY RUDE. They could have changed half the parts in my car before they got the problem fixed - this is insane. If I was you I would think twice before taking my car there...I know I won't ever again!! !! I wish I could give them minus 10 stars. More

North Side Toyota...where can I start may be by saying that I will never set my foot there and I regret going in first place. I took my car for repair, I had my check engine lamp On. I figure since it i that I will never set my foot there and I regret going in first place. I took my car for repair, I had my check engine lamp On. I figure since it is Toyota the best place to take is to Toyota dealership..well NOT this one. The mechanics check my car and told me the price that I have to pay to get it fix, which was pretty expenssive because they charge very much for labor. A part that can be changed in 15 mins max, they needed an hour and this costs $102. Any way they gave me the estimate told me once they change two parts my car won't have that problem. Even though it was extremelly expenssive I decided to go for it because I figure they were professionals. After spending about $500 I drove my car out of Toyota thinking that this is the end of the problems. I felt it was expenssive but at least it was done by someone that knows what he is doing. The check engine was off. 5 days after that the check engine came ON again. I was very unhappy to find out that therewere more parts to be change to fix the innitial problem that I had with the car. I got a call from their representative telling me that now I need to pay $700 more and the problem will be fixed- THE SAME PROBLEM .... As I started asking more questions why did they change the other two parts to begin with , if they were not causing the problem , the guy became very mean and was treating me like an idiot. Telling me that I don't know anything about cars and so on. WELL let me tell you what these idiots did... The first time they changed parts that were JUST fine....and were not causing the problem , whether it's because they don't know what they are doing or just decided to rip me off is just as bad. I personally think they rip me off. Theydidn't want to take resposibility for the mistake that they made, they didn't offer me any compensation or appology and they didn't stand behind the servicing that they preformed the first time. But wanted me to pay $700 more and believe them that everything will be fine. VERY RUDE. They could have changed half the parts in my car before they got the problem fixed - this is insane. If I was you I would think twice before taking my car there...I know I won't ever again!! !! I wish I could give them minus 10 stars. More

As long as this is now Northside it is okay, but when it was Metro Toyota, they were a big rip off. Left an impression, and it was the wrong one. I NEVER had a problem with Northside Toyota. They evaluat was Metro Toyota, they were a big rip off. Left an impression, and it was the wrong one. I NEVER had a problem with Northside Toyota. They evaluated my brakes correctly. I need new ones. BUT when this was METRO they told me I needed brakes when I did not. They told me I needed hoses when I did not. The change in management was extremely welcome. The above rating is for Northside Toyota. More

Absolutely NOT. Do NOT go here for service. They are the biggest rip off for service. Fabricate the bill, and overcharge for everything. told me I needed front brakes, and brought it to a "real mechan the biggest rip off for service. Fabricate the bill, and overcharge for everything. told me I needed front brakes, and brought it to a "real mechanic" who told me that I still had about 5000 miles left. And of course added the $180.00 hose charge, which I see they are notorious for. These service guys are just looking to sell, don't care how bad you get ripped off. NEVER AGAIN!!!!!!!!!!!!!!!! More

Do not buy from these guys. they just outright lie about everything. i bought my car from them. they are very friendly when doing the sale. once the sale was final they just want to rush rush and rush. did everything. i bought my car from them. they are very friendly when doing the sale. once the sale was final they just want to rush rush and rush. did not explain anything about car any terms or conditions. they lied about condition of my trade-in tried to low ball it by 3000 dollars. they didnot give me my customer satisfaction survey from Toyota. looks like they filled it out themself and sent it. worst dealership ever..... More

Do not buy a used car here or any car for that matter. All smiles up until I signed on the line then they became xxxxxxxx about EVERYTHING. I even bought a warranty though them and they didn't want to hon All smiles up until I signed on the line then they became xxxxxxxx about EVERYTHING. I even bought a warranty though them and they didn't want to honor it!!!!! Overall, SKEEZY SKETCHY AND DISHONEST!!! More

As a selling point and to justify a refusal to negotiate down from a relatively high selling price on a new car, this dealer promised free oil changes as long as I owned the car. The second time I had them down from a relatively high selling price on a new car, this dealer promised free oil changes as long as I owned the car. The second time I had them change the oil the mechanic forgot to add the oil after draining it. After driving ten miles I noticed the oil light was on, checked the oil, added five quarts. The dealer acknowledged the error and noted it. Two years later the engine conked out and every mechanic I asked about this attributed it to the previous oil omission, yet the dealership disputed this. After a threat of legal action, they finally replaced the engine but gave no loaner. More

Lied to in attempt t get me to buy a car they had in stock. 10 days late in delivery. Leather installed wrong. Leather not repaired after they had the car for 2 weeks and 100 miles put in it. Very frien stock. 10 days late in delivery. Leather installed wrong. Leather not repaired after they had the car for 2 weeks and 100 miles put in it. Very friendly when I wanted to buy - as soon as the contract was signed attitude changed remarkably. More