Chicago Northside Toyota

Excellent Customer Servie I cannot say enough great things about this dealership! We recently traded in our Corolla (also purchased from this location) to lease a new Rav4 and I cannot say enough great things about this dealership! We recently traded in our Corolla (also purchased from this location) to lease a new Rav4 and received excellent customer service from start to finish. The process was straightforward and we got a great deal too! Thank you Alex, Mike and Helena! More

Worst Car Buying Experience I just left the dealership and couldn't be more disappointed. I plan on buying a car by Friday for a road trip I'm taking for the holidays. The intern I just left the dealership and couldn't be more disappointed. I plan on buying a car by Friday for a road trip I'm taking for the holidays. The internet sales person, Helena Angesom, was great and emailed me the specifics on a Camry XLE. She said the car wasn't on the lot, but she could have it sent over from a sister dealership. The color wasn't my first choice so I went by the dealership to see if there was another car in the color so I could see if the color would work for me. My experience in the showroom was without a doubt the worst I've ever experienced. The man I dealt with was dismissive, rude and totally uninterested in selling me a car and I'm paying cash. I show him the email Angesom sent me on my cell phone and ask do you have any car in that color; I just want to look at the color. He points to a basic white Camry and says that's what we have. I wait thinking there is going to be more, there isnt and I walk out the door. I will say their price was competitive, but with that service I'd pay more somewhere else. More

Excellent service. I am a first car owner , I had no clues with cars , Dennis Orihuela worked with me. He is Professional, patient and friendly. Excellent hospitality. H I am a first car owner , I had no clues with cars , Dennis Orihuela worked with me. He is Professional, patient and friendly. Excellent hospitality. He is very informed . I highly recommend him and will share my wonderful experience. He made my purchase a wonderful experience as I will always remember my first car experience. Thank you Dennis , you are the best. More

Certified 2012 Toyota Sienna LE that wasn't certified I traded in my car for a certified 2012 Sienne LE that was by no means certified. The reason why I am saying this is because I bought the vehicle wit I traded in my car for a certified 2012 Sienne LE that was by no means certified. The reason why I am saying this is because I bought the vehicle with an extended warranty (certified pre-owned program). The program can only be sold with an eligible certified vehicle. After finalizing all paperwork on the vehicle and waiting to drive it home, we were addressed by the sales person of the problems found on the vehicle we purchased (water pump leaking bad needed replace, bumper scratches needing paint work, dents on side, who knows what else). Assuming what the sales person said the vehicle, being "certified" had an 160 pt inspection so one would expect the problems were taken cared of before going on the market. I honestly did not know until later, that the 160 pt inspection included exterior condition and appearance (body free of dent, paint has even high luster, no scratches). So we were given a company vehicle to drive back home and our vehicle would be delivered after the issues were addressed. Upon closer inspection a few days after receiving the vehicle on a nice and sunny day. I found the paint job on the scratch repair was horrible. By no means was it smooth and linear like the rest of the paint from factory. In fact it was grainy like sandpaper as I ran my fingers through it and I could clearly see it under the sun. Coming from a big Toyota dealership I would have expected a lot better work. There were also big paint chips under the handle bars that weren't repaired in which should have been taken cared of. I believe this dealership did not give me what I paid for which is a fully 160 point inspected certified vehicle. Besides these problems the dealership employees were respectful and friendly. More

Amazing Helena was awesome when I emailed an inquiry. She followed up right away with an email and a call. Raul was so easy to work with, being honest and h Helena was awesome when I emailed an inquiry. She followed up right away with an email and a call. Raul was so easy to work with, being honest and helpful regarding lease and car selection. More

Bad Service from service department on down to used car department and fiance save yourself the time and hassle they do not care for there customers from service department on down to used car department and fiance save yourself the time and hassle they do not care for there customers More

Helpful. No problems I had an excellent experience working with this dealership. Omar from the internet sales team in particular. I was e-mailing him for a few days and he I had an excellent experience working with this dealership. Omar from the internet sales team in particular. I was e-mailing him for a few days and he answered all of my questions without hesitation. Upon arriving, we got helped by sales member Phillip Martinez, who said he had only been there for about 8 months but did a great job as well. Would highly recommend to do your business with this dealership. More

helpful and friendly We had an excellent experience working with this dealership, and Lewis Belcher in particular. He was friendly, helpful, honest, and upfront, making wh We had an excellent experience working with this dealership, and Lewis Belcher in particular. He was friendly, helpful, honest, and upfront, making what can be a very daunting experience (buying a new car!) much less intimidating. Lewis went above and beyond helping us select the right car for our family, find a price that we could manage, and even help us facilitate the donation of our previous vehicle. He was a pleasure to work with, and we are grateful for all of his assistance! More