Chicago Northside Toyota

Horrible & rude liar - SCAM - BEWARE NEVER EVER!! Never, ever, at all costs go to Chicago Northside Toyota. I lost my keys Sunday, ubered to work on Monday and knew I had to move my car o NEVER EVER!! Never, ever, at all costs go to Chicago Northside Toyota. I lost my keys Sunday, ubered to work on Monday and knew I had to move my car off Lake Shore Drive by 4pm. I usually go to Grossinger City Toyota which I? have always liked but I? was at work and still covered by roadside assistance so I? had them tow it to the nearest Toyota dealership until I found my keys when I was out of work. They called me and asked if I needed them to make me new keys. I said yes if I didn't find them tonight. They replied and told me they didn't have the keys and needed to order them and wouldn't make them till the morning. I said that was fine. I said if I find them tonight I can just call and cancel, and they confirmed. I figured I would find them and call around if not to see the best prices. This was around 2:30, I called at 5pm because I had found my keys to cancel and they said no problem, we will just cancel it for you! Half an hour later the horribly rude lady Lillian Juarez called me and said that it was too late, they had already reprogramed my car to THEIR keys and I had to pay them 800 + tax to get my car back. I asked when I? could come and they were hesitant to tell me closing time, they had to ask someone, when their hours say 9pm online. Later I? saw my receipt and they charged me for 3 hours of service? I asked to speak to the management, I spoke to Felix and he was just as twisted and rude as her. Seriously SCAMMERS. If you read their yelp reviews, they all say the same thing. They wouldn't compromise on anything and I've never seen such rude people in my life, absolutely disgusting. So, I had my keys and they basically took my car, without my permission and reprogrammed them so I could no longer use the keys if I found them. SCAMMERS! PLEASE SHARE AND STAY AWAY! Toyota USA you should seriously be aware of the type of people representing your brand, because that is the last time I ever purchase a toyota. Disgusting! I contacted corporate and filed a claim, they said they would contact me in 48 hours because it was required by them, still have not heard back. They have ignored all emails, etc. Horrible place, horrible ethics. More

Unhappy Picked up my car FOR THE SECOND TIME, and it is still not repaired! It has been a comedy of errors, if I bring it back they will undoubtedly charge m Picked up my car FOR THE SECOND TIME, and it is still not repaired! It has been a comedy of errors, if I bring it back they will undoubtedly charge me more. More

10/10 y'all are perf I went in to buy my first car here yesterday, 9/12/2017 and have been in contact with Jeffrey Unland who was the person who sold me my new 2014 Toyota I went in to buy my first car here yesterday, 9/12/2017 and have been in contact with Jeffrey Unland who was the person who sold me my new 2014 Toyota rav 4. Jeffrey was not only kind, he was patient, understanding and willing to go to any lengths to help me get exactly what I wanted. He listened to me and my concerns, answered my questions PERFECTLY, understood where I was coming from regarding my budget, and made sure that I was taken care of. I was dreading this process until I walked in and spoke to Jeffrey and he assured me that WE will figure it out. I will 100% refer anyone to speak and to work directly with Jeffrey Unland. I then went to the finance office where I met Mark Elgazzar. again, not to be repetitive, he was patient and kind and explained in detail what I needed to know and answered my questions thoroughly and effectively. Thank you again for your help, understanding and kindness. That's what really goes a long way in this industry. -Jessica Whitelaw More

Fraud and shameless liar This dealership is total fraud, shameless liar. Their price is much higher than other dealers. Their so-called "beat other dealer's quote by up-to $50 This dealership is total fraud, shameless liar. Their price is much higher than other dealers. Their so-called "beat other dealer's quote by up-to $500" is purely a fraudulent trick to cheat unaware customers of money. I was looking at a new RAV4 in another dealer. They promised me that they can beat the quote from this dealer, so that I driven more than 1 hour to go to their place. They confirmed that they can beat the quote. In reality, they just calculated a fraudulent OTD price and tried to cheat me. Their OTD price is $1400!, (yes, it is not a mistake, I meant $1400!) more than what I got from the former dealer. It's simply fraud. What is more outrageous is their shameless and roguish attitude when I pointed out their fraudulent lie. They didn't have even the minimum decency or honesty. These are all the real facts and I kept the record. Avoid this dealer and save your money. More

Great experience Don't let the shotty/scary inside scare you. Ask for Raul. He went above and beyond for me making this experience a memorable one. Don't let the shotty/scary inside scare you. Ask for Raul. He went above and beyond for me making this experience a memorable one. More

Easy Experience I was really nervous about being able to get a car loan and how much I would have to pay. Stuart made the whole process much easier than I thought it I was really nervous about being able to get a car loan and how much I would have to pay. Stuart made the whole process much easier than I thought it was going to be. He helped me find the kind of car I wanted at a price that fit into my budget. The manager, Zach, was able to get a loan at a payment that was in my budget, and I got a great car. I am so relieved now to have my RAV4. This is the place to go for nervous car shoppers! More

Harlow Mills is the best! While I'm not so crazy about the dealership and even less crazy about the service department, I had an EXCELLENT experience with Harlow Mills and I'd While I'm not so crazy about the dealership and even less crazy about the service department, I had an EXCELLENT experience with Harlow Mills and I'd buy a car from anytime! If you are looking to purchase a car, go see Harlow! More