Chicago Northside Toyota

My shopping experience with Ewan was so very above any expectation that I had in mind when I walked in. Ewan did what no other salesman did for me during my month of shopping (Kia, Nissan, Hyundai & Honda expectation that I had in mind when I walked in. Ewan did what no other salesman did for me during my month of shopping (Kia, Nissan, Hyundai & Honda..) Ewan from the start made me feel respected as a shopper. Ewan did not seem to ever jump into sales mode, he only listened to what I was looking for and simply educated me on what the car had to offer me for my needs. He did not use over the top 'sexy' or 'attractive' terms when explaining the cars features, there was never a pitch, he stuck to the real facts of the brand and the model's features. Which resulted in building my trust in the brand, when the merchandise is good you don't have to over reach to get every single sale, the facts ARE enough to get you to a close. He never pushed me towards an upgraded model, or the platinum edition because it didn't fit me. My model feels tailored to me, and I am so happy with it. When I was being over the top picky in two specific features I did not want to let go of, again, Ewan respectfully informed me we could be looking at a few weeks to find a match, I said that was fine & he went on the hunt to find the match. No push to grab what was on the lot to get the quick sale, no sense of feeling like i was asking for too much.. My choices, heard and respected. The timing was difficult as well for me to shop at all in, early June had tons of personal travel for me which kept me out of Chicago but Ewan was very flexible in working with my schedule too when arranging pick up when it finally did come in! Day of closing he stayed past his leave time to make sure closing went fine, he walked through all the features again with me. A few weeks past closing he has followed up to see if i had any questions about the tech features. I think it speaks volumes for his professionalism to hangout with me during the financials and to follow up later, i'm picky but a very relaxed shopper, and I value personal time the most.. having done sales before and had to stay hours past my leave i urged him to go enjoy his time but he wanted to see it though! I did walk away from one car *cough* kia*couh*, they had the exact model i was looking for in my dream color on lot- but the sales agent was over the top. Chasing me out the door (not an exaggeration) with discounts... which only made me wonder what the he*l is wrong with this brand new car with 20 miles on it and honestly i'm so happy she did that. I couldn't imagine myself being this happy with anything other than my Prius. But thats just to say i have no problem leaving because of pushy or dramatic sales people, there are other cars on the market, there's competition all around- the sales agent IS the difference. The 2025 prius ultimately checks every single box, the gray color gets complemented all the time, it turns heads, the tech and safety features are everything i wanted and more, the savings on gas is unreal.. The car is great, we all know that- but the service from Ewan is what I really wanted to point out because car shopping sucks- but i never once felt uncomfortable, or annoyed, it was just so easy and painless, and I really enjoyed my experience which i 100% never expected when i started car shopping. More

Have to shout out Nate for all the help, from sticking with me and answering a million questions to having the car outside and ready to go. Driving in from 2 hours away he made the process extremely easy. with me and answering a million questions to having the car outside and ready to go. Driving in from 2 hours away he made the process extremely easy. Would definitely work with Nate again. Had a unique car that was very hard to find and the team made it happen for me. Ewan as well was great in the finance office as well. He answered all of my questions and did his best on the deal to help me out. More

Rich B was very helpful, I was looking to buy a reliable car for my wife and kids and Rich was very helpful and knowledgeable in finding the right car for us. Highly recommend working with Rich B. car for my wife and kids and Rich was very helpful and knowledgeable in finding the right car for us. Highly recommend working with Rich B. More

I've been looking for a particular car for over a year and had been into many dealerships in and near Illinois. Once William, one of the sales managers, stepped up to help me, he found the car I wanted i and had been into many dealerships in and near Illinois. Once William, one of the sales managers, stepped up to help me, he found the car I wanted in just 5 minutes! Despite my frustration, anger, and annoyance, William was polite, sensitive, and stayed professional. I returned to get my deposit back and walk away. Instead, within a week I owned my "unicorn" (unicorns are mythical). I even am enjoying a couple of trinkets along with my new Corolla Cross - especially the little multi-tool I now use every day! Even though someone else at this dealership wouldn't consider my 20-year-old car as a trade-in, William let me trade it in. That was a huge factor in helping me to decide to stick with this dealership and got rid of my headache of trying to sell it on my own. There were a lot of bumps along the way with this purchase, but William made it right. I was very specific on what I did and didn't want on a car and had a huge learning curve because cars have changed a lot in the past 20 years. Chicago Northside Toyota felt comfortable, quiet, well-staffed and immaculate each time I was in there. There was always someone to greet customers at all doors. The waiting area is very comfortable and spread out enough to not feel like a courtroom. As a side note about a different dealership- I didn't last 5 minutes in Leader Toyota either time I went there and felt like I was in The Twilight Zone. I gave them 2 chances. I happily bought my previous car from Grossinger - but the new management is obviously going for a different clientele, and I was uncomfortable. More

Very poor experience. No one could answer any questions. The service they said required immediate attention could have been deferred. Extremely poor communication and the No one could answer any questions. The service they said required immediate attention could have been deferred. Extremely poor communication and the advice entirely unreliable. Without question the worst service a do appointment I've ever had. What's surprising is that my previous experience was excellent, but I noticed that the staff was all new. More

After a bad experience in the morning with a service advisor, the manager contacted me, and I was able to successfully complete the service in a positive way thanks to Xemena, who provided me with excel advisor, the manager contacted me, and I was able to successfully complete the service in a positive way thanks to Xemena, who provided me with excellent assistance. I don’t remember the manager’s name, but he was also very kind over the phone. More

Thanks again for the quota enjoy best service is in the service dept on the first floor service dept on the first floor More

Had a good time buying my new Toyota today! Alex Katsnelson was very helpful and lead me through the process well! Alex Katsnelson was very helpful and lead me through the process well! More

I had the worst car sales experience of my life. Never in my years of car buying have i had a salesman swear at me. Do not work with Jeremy Alveraz. He was the most unprofessional employee I’ve e Never in my years of car buying have i had a salesman swear at me. Do not work with Jeremy Alveraz. He was the most unprofessional employee I’ve ever met. He came with $5k worth of add ons that i requested him to take out. He said it’s part of the car deal and he cannot ( blatant LIE of course) i said id want to work with another sales or manager because he wouldnt rework the numbers when i asked him multiple times and simply bc he lost my trust. His response was “I’m not here to earn your trust. I’m here to sell you a car “. He continued to use profanity and yell at me in front of his sales manager and employees as we parted ways. The Head manager came by later to apologize but this still left a very bad taste. I hope they review the cameras and let go of this employee. I will take this to higher ups as a simple apology won’t suffice. I do hope you guys hire better employees than this. Trust there will be reviews left on bbb and other sites so other consumers are aware of this employee and his criminal like sales tactics. Toyota do better!! More

I came in for a simple oil change on Nov 22, 2023 after completion of the oil change I was sent an email from the mechanic that worked on my car and this is what it said. Recommended service : Upon remo completion of the oil change I was sent an email from the mechanic that worked on my car and this is what it said. Recommended service : Upon removal of oil drain plug, plug came out ok but oil pan treads are stripped oil drain plug just won't torc and oil will slowly leak out. Needs new oil pan and re seal. ( my cost to repair $839.26 ) I called and spoke with the General Manager Tegan Trejo Martinez we spoke briefly about the problem and she stated that she would call me back that was on November 23 2023 I am still wait for that phone call I have left numerous messages but no one has called me back. More